Avaya Infinity™ integrates Artificial Intelligence and Workflow Orchestration into existing enterprise environments to consolidate communication channels and data insights. The platform is designed to support organizational adaptability in response to shifting customer and market requirements. The Avaya Infinity™ platform is intended for large enterprises and public sector organizations to manage customer interactions and business value. According to the vendor, the…
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Cisco Catalyst Switches
Score 9.1 out of 10
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Cisco's Catalyst is one of that company's brand of network switches.
I would say well-suited for the everyday user, with the ability to use the products. I think it's really user-friendly in that way. The lack of education for the end users, maybe through some of our companies, makes it difficult. And the turnover.
Well-suited for big companies like mine, where we have a lot of users that we have to connect together. Getting all the switches into one big stack that you can just manage all at one time is fantastic for ease of use. Not suited for maybe smaller mom and pop shops or smaller companies that don’t have as many. They could probably go with something much easier to manage.
Easy-to-use management interfaces. The CLI commands go across the whole Cisco Catalyst Switches 9000 series, so it makes it easy, the code being the same on the 9000 series. Just being able to do port channels, trunks, and connecting up edge switches to it with the Cisco Catalyst Switches 9000 Series.
Calls are automatically terminated at an agent and do not allow for the agent to "manually" answer the incoming call. This is very problematic as agents are not able to prepare properly for incoming calls. In addition, agents have stepped away from their desks and forgotten to put themselves in an away status, and calls have been directed to them, and they just sit there with no agent present. This is a very undesirable feature of the system.
Password resets are extremely problematic and continuously cause problems for users. Agents are prompted to change their password upon expiry, and when they follow the instructions as outlined, it rarely works and ends up needing a full reset. The challenge questions are useless and do not work at all.
Support can be a bit challenging as there are definite language barriers that have made both explaining the problem and understanding the recommended solution difficult.
The system is sometimes unreliable and will randomly log agents out with no explanation. Agents are then advised by support to log out, clear cache, and log back in. This is not feasible in a busy call center.
One thing is that these, every time Cisco gets a new switch, they just make an amendment to the power supply, so they'll just put a knob on it. So let's say if you lose any power supply unit, you'll have to purchase another one, which costs a lot of extra money because we have a lot of another power supply units from the redundant, which we can use, but we can't now because they have just tweaked the modeling of that. Which makes no sense, particularly to me because it's an extra money making machine kind of a thing. But that's fine.
Another thing is these ports, I believe they are a bit less of, if I can say the quality of the oldest switches, they were quite sturdy. As I said earlier, the new switches, they're very light and when you lift them you feel it. So that's one thing, which I think the quality or the material which we are using has gone down.
I am really not the decision maker on this subject but given the cost of the investment in Avaya, I do not see the company not renewing the use of Avaya. The new licensing model no longer requires expensive upgrades to stay current with new features added to the system and really helps with the cost of investment.
They are consistently reliable and this switch in particular is a very affordable solution. We can place the Cisco Catalyst 1000 Series Switches gear in areas that we normally would not place a switch because it is affordable enough to make it justifiable. And because it is a reliable solution, we are confident it will continue to provide service over the long haul.
Avaya has versatility in calling, receiving, and configuring. Being able to have notion of location, exchange of messages. we could see supplier information and configure it to our liking. as it is practicality for configuration and manual handling. Interactive and easy to learn screen. Being able to generate call reports for analysis of service in others
Cisco by and far does a great job with the Catalyst line. From a layer 2 dumb switch all the way up to ISP carrier grade switching within the Catalyst portfolio. The best part about it is command parity among the various tiers of product. The only differences are going to lie in what features are available per switch.
We have very few is any outages due to a Cisco hardware failure. Some of our gear is exposed to some pretty harsh environments, and they keep on ticking!
No, the packets flow. Sometimes you will see collisions and broadcast storms can happen which will slow performance but that can be fixed and the packets will flow.
I give it this rating because the support services of Avaya have proven to be reliable when needed. Great feedback for our queries has always been received from the support agents. 24/7 availability of support, which is very essential as our Call Center department also functions this way, therefore, the knowledge and technical support we require is always available to us.
We rarely have issues with the product. I have only had to contact support one time since we put it in and that was to see if another vendor was giving me accurate information on an issue I was having.
Cisco Networking Academy partners with many local Colleges and High Schools to provide great hands-on training. You do need to drive to learn the topic. The in-class session only go so far. You really need to apply this to the real world. Cisco makes it easy for business to connect via CLC or Cisco Learning Credits.
The implementation of the Cisco Catalyst 1000 Series Switches is fairly seamless, especially if you are familiar with Cisco products. We have had Brocade switch gear in place too, and the differences between the manufacturers [are] not a major issue.
Switched from Polycom to Avaya, although polycom worked well there were too many reoccuring connectivity issues and the turn around time for solving them was also too long. Avaya has fewer connectivity problems and their support is much better too. Pricing wise they were similar so we didn't have much to lose.
2960s, 9200s, 9400s, 3650s, 3800s. I think that this product is a lot better. I know I just complained about the noise, but it’s still much quieter than our other ones. So we do have a couple of public deployments, and once we swap these out, they complained less. Sometimes we have small offices that get the gear in with them, and these sound less like a jet engine. And yeah, these are a lot easier to manage as well. Everything in the same family. It’s a lot.
We are exclusive Cisco at our organization. In truth part of the reason is, with one type of switch and one manufacturer, it is easier to support. It is also easier to give consistent training to our staff in our tech department
Overall from a business objective standpoint, Avaya has to have had a positive impact on our Return on Investment. Its use in day-to-day operations has been beneficial to not only the company, but the business as well.
Using the Avaya soft phones supplies a business or company a way to limit expenditures on the hard phones by allowing the use of Avaya soft phones. The equipment is no longer needed, save for headsets to be used with the application itself.
Business objectives have to be just that, objectives. Economics begs for ways for a company to limit expenditures that may see little or no return. Avaya has tackled this issue and won!
