| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Avaya Contact Center | Score8 out of 10 | N/A | Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate customer interactions across multiple channels. Built on a Microservices Architecture with open AI Orchestration, Avaya Infinity enables organizations to manage Voice, Digital, Email, and Messaging interactions. The system provides Dynamic Routing, AI automation, and real-time orchestration—with the flexibility to deploy in the cloud, on-premises, or in a hybrid… | N/A |
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| Considered Both Products | Chose Avaya Contact Center I've used the mail. I've used Contact Center, things like that. I think it's very user-friendly, and we're doing a lot of remote work, so we're having a big learning curve in that area right now, but it does stack up well. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Avaya is extremely reliable and easy to perform system administration. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Weave is not comparable to Avaya. Weave does not have an in-depth analytic option. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center It's a high cost, it must be better, but Avaya Infinity™ is a very trustful solution. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center WFO recording CMS System Manager Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Quicker to deploy and fits with our current voice platform. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Contact Center We use Verint WFM for our call recordings. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Avaya Contact Center I selected due to is the most used platform in my work day. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center It's simple to use and provides different solutions and integrations, and one of the top-tier CX solutions in the market, and various offerings within their own ecosystem. From a pricing perspective, it has a good pricing list which makes it valuable and worthy for … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center I selected Avaya Infinity™ because it seemed to be a good software and easy-to-use; I just thought that. I never expected this software to be so cheap and so good for a company to grow as we have grown with it, It's super recommended in my opinion, I'll keep using this software … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Avaya Infinity™ stacks up against Microsoft Power BI providing a great integration to create more advanced and specific reports, it is a great feature when your organization already has its own way to analyze and create performance and areas to improve. I selected Avaya … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Avaya Infinity™ it's a great match with many telecommunication software but I prefer to mention some data transformation and presentation tools like Microsoft Excel and Microsoft PowerBI, this first one it's the must-have if you want to take your own reports to the next level … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Basically, Avaya looks and feels much simpler that 8x8. Its simple to use provides a vast majority of different solutions and integrations, easily top-tier VoIP on the market. It stands out by having so much within one single system, which allows or jobs to be performed with … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Talkdesk to me feels a little basic and can use a better interface. Also, the live chat is much more developed with Avaya Infinity™. With the options that Avaya Infinity™ has, I think that Avaya Infinity™ is the better solution, but both products do what they say they are going … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Avaya Infinity™ compared to 8x8 is miles better. The phone system itself is so easy to navigate compared to the mess that 8x8 was having us use. We rarely ever run into any issues any more since the switch. Having going from 10 issues a week to maybe 1 at best is such an … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Slack is also a support tool to manage the day to day, however compared to Avaya Infinity™, it is much less complete, since Avaya Infinity™ allows to do many more simultaneous and real-time management, in addition to an automation of the service that works through the voice … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Avaya Contact Center Although you can also work remotely, it is a more basic platform that is only dedicated to counting messages with customers, however Avaya Infinity™ offers a phenomenal customer experience, through different communication channels. It helps the organization to be simple and … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
91% Would buy again 30 Answers | |
| Delivers good value for the price | |
94% Delivers good value for the price 29 Answers | |
| Happy with the feature set | |
97% Happy with the feature set 32 Answers | |
| Lived up to sales and marketing promises | |
96% Lived up to sales and marketing promises 22 Answers | |
| Implementation went as expected | |
96% Implementation went as expected 22 Answers | |
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| Small Businesses |  Zendesk Talk Score8.2 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.4 out of 10 |
| All Alternatives | View all alternatives |
| Avaya Contact Center | |
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| Likelihood to Recommend | 8.6 |
| Likelihood to Renew | 7.3 |
| Usability | 7.2 |
| Availability | 7.0 |
| Performance | 10.0 |
| Support Rating | 9.1 |
| Implementation Rating | 8.2 |
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