AvidCX vs. Genesys Cloud CX
AvidCX vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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AvidCX | N/A | Built exclusively for the housing industry, the vendor provides AvidCX to users so that they can understand everyone and everything that shapes their brand. With it, home industry professionals can measure, understand, and improve how their brands perform at every touchpoint. The vendor describes the platform as a 360º platform that cost-effectively measures and analyzes each step in the total brand experience. | N/A | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
AvidCX | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
AvidCX | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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AvidCX | Genesys Cloud CX | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AvidCX | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
AvidCX | Genesys Cloud CX | |
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Likelihood to Recommend | Avid Ratings No answers on this topic | Genesys |
Pros | Avid Ratings No answers on this topic | Genesys |
Cons | Avid Ratings No answers on this topic | Genesys |
Likelihood to Renew | Avid Ratings No answers on this topic | Genesys |
Usability | Avid Ratings No answers on this topic | Genesys |
Reliability and Availability | Avid Ratings No answers on this topic | Genesys |
Performance | Avid Ratings No answers on this topic | Genesys |
Support Rating | Avid Ratings No answers on this topic | Genesys |
In-Person Training | Avid Ratings No answers on this topic | Genesys |
Online Training | Avid Ratings No answers on this topic | Genesys |
Implementation Rating | Avid Ratings No answers on this topic | Genesys |
Alternatives Considered | Avid Ratings No answers on this topic | Genesys |
Contract Terms and Pricing Model | Avid Ratings No answers on this topic | Genesys |
Scalability | Avid Ratings No answers on this topic | Genesys |
Professional Services | Avid Ratings No answers on this topic | Genesys |
Return on Investment | Avid Ratings No answers on this topic | Genesys |
ScreenShots | AvidCX Screenshots | Genesys Cloud CX Screenshots |