AvidCX vs. Zendesk Suite
AvidCX vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
AvidCX | N/A | Built exclusively for the housing industry, the vendor provides AvidCX to users so that they can understand everyone and everything that shapes their brand. With it, home industry professionals can measure, understand, and improve how their brands perform at every touchpoint. The vendor describes the platform as a 360º platform that cost-effectively measures and analyzes each step in the total brand experience. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
AvidCX | Zendesk Suite | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
AvidCX | Zendesk Suite | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
AvidCX | Zendesk Suite | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
AvidCX | Zendesk Suite | |
---|---|---|
Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
AvidCX | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
AvidCX | Zendesk Suite | |
---|---|---|
Likelihood to Recommend | Avid Ratings No answers on this topic | Zendesk |
Pros | Avid Ratings No answers on this topic | Zendesk |
Cons | Avid Ratings No answers on this topic | Zendesk |
Likelihood to Renew | Avid Ratings No answers on this topic | Zendesk |
Usability | Avid Ratings No answers on this topic | Zendesk |
Reliability and Availability | Avid Ratings No answers on this topic | Zendesk |
Performance | Avid Ratings No answers on this topic | Zendesk |
Support Rating | Avid Ratings No answers on this topic | Zendesk |
Online Training | Avid Ratings No answers on this topic | Zendesk |
Implementation Rating | Avid Ratings No answers on this topic | Zendesk |
Alternatives Considered | Avid Ratings No answers on this topic | Zendesk |
Return on Investment | Avid Ratings No answers on this topic | Zendesk |
ScreenShots | AvidCX Screenshots | Zendesk Suite Screenshots |