What users are saying about
21 Ratings
54 Ratings
21 Ratings
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Score 8.4 out of 100
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Workload Automation

    8.7

    AWS Batch

    87%

    BMC FootPrints

    Feature Set Not Supported
    N/A
    AWS Batch ranks higher in 6/6 features

    Multi-platform scheduling

    8.9
    89%
    5 Ratings
    N/A
    0 Ratings

    Central monitoring

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Logging

    9.0
    90%
    5 Ratings
    N/A
    0 Ratings

    Alerts and notifications

    9.3
    93%
    5 Ratings
    N/A
    0 Ratings

    Analysis and visualization

    8.0
    80%
    5 Ratings
    N/A
    0 Ratings

    Application integration

    8.4
    84%
    6 Ratings
    N/A
    0 Ratings

    Incident and problem management

    AWS Batch

    Feature Set Not Supported
    N/A
    7.1

    BMC FootPrints

    71%
    BMC FootPrints ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Expert directory

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Service restoration

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.1
    71%
    5 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.1
    71%
    6 Ratings

    ITSM asset management

    AWS Batch

    Feature Set Not Supported
    N/A
    7.0

    BMC FootPrints

    70%
    BMC FootPrints ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Change management

    AWS Batch

    Feature Set Not Supported
    N/A
    7.0

    BMC FootPrints

    70%
    BMC FootPrints ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Change calendar

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Attribute Ratings

    • AWS Batch is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    AWS Batch

    85%
    6 Ratings
    7.0

    BMC FootPrints

    70%
    17 Ratings

    Likelihood to Renew

    AWS Batch

    N/A
    0 Ratings
    8.6

    BMC FootPrints

    86%
    9 Ratings

    Usability

    AWS Batch

    N/A
    0 Ratings
    8.0

    BMC FootPrints

    80%
    2 Ratings

    Support Rating

    AWS Batch

    N/A
    0 Ratings
    8.1

    BMC FootPrints

    81%
    7 Ratings

    Likelihood to Recommend

    AWS Batch

    I would only recommend using AWS Batch in a situation where using AWS Lambda isn't an option with the organization. AWS Batch is a very slow software in comparison to relying on. Often your Batch data will keep on expiring while Batch is still running. For someone with quick response time requirements in automation, AWS Batch is not an ideal tool.
    Anonymous | TrustRadius Reviewer

    BMC FootPrints

    Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed.Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.
    Anonymous | TrustRadius Reviewer

    Pros

    AWS Batch

    • S3 amount of files
    • Easy to share files to other sites
    • Like that the files and folders can be open and public or completely private
    • I like that you can have double or mirroring in different Data Centers for Data Recovery
    Michelle Duffy | TrustRadius Reviewer

    BMC FootPrints

    • Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
    • Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
    • Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.
    Anonymous | TrustRadius Reviewer

    Cons

    AWS Batch

    • It would be nice if the website has embedded little videos for how to do things, since I had to first go to YouTube to see how to figure things out.
    • The words are very techy- which I don't mind too much considering the diversity of the apps and the value, but that does not work for a lot of regular solopreneurs who don't come from the tech world.
    Michelle Duffy | TrustRadius Reviewer

    BMC FootPrints

    • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
    • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
    • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    AWS Batch

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    BMC FootPrints

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    AWS Batch

    No score
    No answers yet
    No answers on this topic

    BMC FootPrints

    BMC FootPrints 8.6
    Based on 9 answers
    It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
    Anonymous | TrustRadius Reviewer

    Usability

    AWS Batch

    No score
    No answers yet
    No answers on this topic

    BMC FootPrints

    BMC FootPrints 8.0
    Based on 2 answers
    It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
    Anonymous | TrustRadius Reviewer

    Support Rating

    AWS Batch

    No score
    No answers yet
    No answers on this topic

    BMC FootPrints

    BMC FootPrints 8.1
    Based on 7 answers
    I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    AWS Batch

    We wanted to start everything on a scale & with fewer resources to manage the underlying infrastructure.
    PRABHAT MISHRA | TrustRadius Reviewer

    BMC FootPrints

    I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    AWS Batch

    • Able to Schedule regular copy of S3 Instances regularly.
    • Better security of data.
    • Long waiting times resulted in hurdles while autoscaling.
    Anonymous | TrustRadius Reviewer

    BMC FootPrints

    • We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
    • Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
    • Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
    Todd Arntson | TrustRadius Reviewer

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