What users are saying about
2 Ratings
51 Ratings
2 Ratings
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Score 9.3 out of 100
51 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

AWS Batch

Start with reviewing all your jobs, consolidating the timeline, and making a plan on what all jobs need to be prioritized. These can be optimized based on cost and performance. With a continuously changing workload, AWS Batch helps to build and automate the jobs across various resources. It also helps to manage the performance and workload.
Ashwin Vinod | TrustRadius Reviewer

BMC FootPrints

BMC FootPrints does helpdesk ticketing very well for us in our IT department. In general, any scenario that requires some way to enter in, track and report on issues for enterprise users is the best fit. We've been doing this for more than 10 years on different versions of FootPrints. Where I would not see this as a good fit is probably is for smaller deployments of less than 50 users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Workload Automation

AWS Batch
8.8
BMC FootPrints
Multi-platform scheduling
AWS Batch
10.0
BMC FootPrints
Central monitoring
AWS Batch
8.0
BMC FootPrints
Logging
AWS Batch
10.0
BMC FootPrints
Alerts and notifications
AWS Batch
10.0
BMC FootPrints
Analysis and visualization
AWS Batch
7.0
BMC FootPrints
Application integration
AWS Batch
8.0
BMC FootPrints

Incident and problem management

AWS Batch
BMC FootPrints
7.5
Organize and prioritize service tickets
AWS Batch
BMC FootPrints
8.6
Expert directory
AWS Batch
BMC FootPrints
7.6
Service restoration
AWS Batch
BMC FootPrints
6.6
Self-service tools
AWS Batch
BMC FootPrints
7.0
Subscription-based notifications
AWS Batch
BMC FootPrints
7.8
ITSM collaboration and documentation
AWS Batch
BMC FootPrints
7.4
ITSM reports and dashboards
AWS Batch
BMC FootPrints
7.6

ITSM asset management

AWS Batch
BMC FootPrints
7.0
Configuration mangement
AWS Batch
BMC FootPrints
7.0
Asset management dashboard
AWS Batch
BMC FootPrints
7.0
Policy and contract enforcement
AWS Batch
BMC FootPrints
7.0

Change management

AWS Batch
BMC FootPrints
7.0
Change requests repository
AWS Batch
BMC FootPrints
7.0
Change calendar
AWS Batch
BMC FootPrints
7.0
Service-level management
AWS Batch
BMC FootPrints
7.0

Pros

AWS Batch

No answers on this topic

BMC FootPrints

  • Customizable. Separate work spaces are nice for different departments. Being able to edit the fields and add your own make it personal for the end user in mind.
  • Easy to use. Can simply send an email.
  • Organization is easy. Adding priority levels makes a quick overview simple to navigate.
Anonymous | TrustRadius Reviewer

Cons

AWS Batch

  • Provide more documentation
  • Provide in-house training for better use of product
Ashwin Vinod | TrustRadius Reviewer

BMC FootPrints

  • Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
  • Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
  • Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AWS Batch

No score
No answers yet
No answers on this topic

BMC FootPrints

BMC FootPrints 8.6
Based on 9 answers
It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.
Anonymous | TrustRadius Reviewer

Usability

AWS Batch

No score
No answers yet
No answers on this topic

BMC FootPrints

BMC FootPrints 8.5
Based on 2 answers
It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.
Anonymous | TrustRadius Reviewer

Support Rating

AWS Batch

No score
No answers yet
No answers on this topic

BMC FootPrints

BMC FootPrints 8.6
Based on 5 answers
I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AWS Batch

  • Easy to implement and use
  • Pay per use, cost savings
  • Automate jobs
  • Automate performance and workload
Ashwin Vinod | TrustRadius Reviewer

BMC FootPrints

I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.
Anonymous | TrustRadius Reviewer

Return on Investment

AWS Batch

  • Saves cost overall
  • Performance monitoring
  • Automated alerts
Ashwin Vinod | TrustRadius Reviewer

BMC FootPrints

  • We have had an increase in efficiency now that we have the time tracking active. We are much better able to track employee activity.
  • Our sales department has a workspace set up to field incoming sales inquiry emails. It makes it much easier to see who has sent in something, and also see who is working what leads.
  • Our customer service has gotten better since we have started assigning issues for follow up. We also have an escalation in place to alert management for a large number of incoming issues, or an issue that has gone over 60 minutes without a response.
Todd Arntson | TrustRadius Reviewer

Pricing Details

AWS Batch

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BMC FootPrints

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AWS Batch
10.0
BMC FootPrints
7.6

Likelihood to Renew

AWS Batch
BMC FootPrints
8.6

Usability

AWS Batch
BMC FootPrints
8.5

Support Rating

AWS Batch
BMC FootPrints
8.6

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