BMC Footprints supports any workspace you need
June 16, 2022

BMC Footprints supports any workspace you need

Gerardo Varillas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC FootPrints

I use BMC FootPrints to keep the tracking of product demos and proofs of concept with the customers, we have different workspaces, one for presales, other for the projects, other for end user's comments, other for end customer's support, and the last one for internal support. This product really doesn't face any problems, the only thing that I can say is that the interface is a little bit ugly, there out is a lot of software more friendly but Footprints is really functional for us, it has so many configurations to accomplish the tasks that we need.
  • Workspace customization
  • Very stable operation
  • Pop-up notifications
  • Default interface design. It is not so friendly, then it could take more time for some customers to use it.
  • Interface customization. We can't customize it so much to make it more friendly for the end-users.
  • The workspace configuration requires specific training because there are no wizards to get the whole workspace configured from zero. Many brands offer friendly wizards to get the software functional.
  • At first, we got a negative experience of the lack of knowledge, BMC Footprints requires so much time to become an expert on it. That was reflected in an increase of time spent in configurations over Footprints and simultaneously attending the regular operation.
  • Once we became experts, we were able to get a lot of benefits from it. We can configure as many KPIs as we need (based on spent time, cost, etc.). That allowed to us retrieve the hours taken for the starting configurations and be more fast attending to the requests and getting the KPIs.
  • We can create a workspace for some specific customer or internal area in a few minutes and start the support in 1 day.
Both are developed from the same vendor but Footprints is so complete for all the configurations that we need (we are a medium business company). BMC Remedy has a little more friendly interface but it doesn't meet our needs. We prefer a product that fits better our needs to a product that could have other features that we are not going to use.

Do you think BMC FootPrints delivers good value for the price?


Are you happy with BMC FootPrints's feature set?


Did BMC FootPrints live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC FootPrints go as expected?


Would you buy BMC FootPrints again?


BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.

BMC FootPrints Feature Ratings

Organize and prioritize service tickets
Expert directory
Self-service tools
Subscription-based notifications
ITSM collaboration and documentation
ITSM reports and dashboards
Configuration mangement
Asset management dashboard
Policy and contract enforcement
Change requests repository
Change calendar
Service-level management