Footprints good/bad
August 07, 2017

Footprints good/bad

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC FootPrints Service Core

It is being used across the organization by each department. BMC FootPrints is set up by what is called 'workspaces'. These are each designed for different workflows and are each independent databases. We use it for CAPA events, as well as tracking customer products that can not be received to an error in the receiving documentation.

Pros

  • One system that allows configuration for different requirements.
  • Contains basic canned reports for a variety of time frames.
  • Email notifications.

Cons

  • Not easily configurable or changeable.
  • Reports that are exported must still be formatted.
  • Workflows do not always perform properly.
  • Negative - large amount of time configuring
  • Positive - easy entry of data by floor users allows trackability of problems
  • Negative - time spent in reconfiguring
I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.

BMC FootPrints Feature Ratings

Organize and prioritize service tickets
2
Expert directory
1
Self-service tools
3
Subscription-based notifications
3
ITSM reports and dashboards
1
Configuration mangement
2
Asset management dashboard
2

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