Footprints gets you the data you need at you help desk!
March 31, 2022

Footprints gets you the data you need at you help desk!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC FootPrints

We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep track of the status of each project. We trace our Classroom maintenance requests, so we don't forget any requests, it also sends an email to the requestor once the project is completed.
  • Track open tickets
  • See all open tickets in one location
  • Give immediate status of all tickets
  • Creating a report of tickets closed in a specific time frame is difficult to do
  • It has lots of features that we do not implement
  • It takes a bit of time to create each ticket
  • It helps us with keeping projects on track, which saves time
  • When someone wants to know about a project, they are able to without calling around
  • I have had a difficult time searching specifics, as how many tickets closed by me in 2021
I did not chose the program it was chosen and implemented by our IT team. Based on verified reviews from real users in the IT Service Management Tools market.

Do you think BMC FootPrints delivers good value for the price?

Not sure

Are you happy with BMC FootPrints's feature set?

No

Did BMC FootPrints live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BMC FootPrints go as expected?

I wasn't involved with the implementation phase

Would you buy BMC FootPrints again?

No

Tracing any maintenance requests, so you don't forget any requests, it also sends an email to the requestor once the project is completed.
Keeping status of projects in progress and the current state they are in. Allowing anyone with access to know the current state of any project. Generating a useful report is a bit more difficult then I would like.

BMC FootPrints Feature Ratings

Organize and prioritize service tickets
9
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
Configuration mangement
7
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated