Footprints gets you the data you need at you help desk!
March 31, 2022
Footprints gets you the data you need at you help desk!

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC FootPrints
We use it to track our projects and what phase they are in. Tickets can be Open, in-progress, Pending, requires follow up, completed. This allows all our team members to keep track of the status of each project. We trace our Classroom maintenance requests, so we don't forget any requests, it also sends an email to the requestor once the project is completed.
Pros
- Track open tickets
- See all open tickets in one location
- Give immediate status of all tickets
Cons
- Creating a report of tickets closed in a specific time frame is difficult to do
- It has lots of features that we do not implement
- It takes a bit of time to create each ticket
- It helps us with keeping projects on track, which saves time
- When someone wants to know about a project, they are able to without calling around
- I have had a difficult time searching specifics, as how many tickets closed by me in 2021
- SolarWinds Service Desk (SSD)
I did not chose the program it was chosen and implemented by our IT team. Based on verified reviews from real users in the IT Service Management Tools market.
Do you think BMC FootPrints delivers good value for the price?
Not sure
Are you happy with BMC FootPrints's feature set?
No
Did BMC FootPrints live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of BMC FootPrints go as expected?
I wasn't involved with the implementation phase
Would you buy BMC FootPrints again?
No
Comments
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