AWS Chatbot vs. ChatBot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 8.7 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
ChatBot
Score 9.0 out of 10
Small Businesses (1-50 employees)
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. With it the vendor states users can create chatbots in minutes with diverse templates and automate key tasks right away, or easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help users improve responses over time. Design conversational experiences to build better relationships with customers.…N/A
Pricing
AWS ChatbotChatBot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AWS ChatbotChatBot
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AWS ChatbotChatBot
Features
AWS ChatbotChatBot
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
AWS Chatbot
10.0
1 Ratings
18% above category average
ChatBot
7.8
2 Ratings
7% below category average
Chat history and transcripts10.01 Ratings9.02 Ratings
Chat reporting10.01 Ratings7.02 Ratings
Chat and web analytics10.01 Ratings7.52 Ratings
Best Alternatives
AWS ChatbotChatBot
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotChatBot
Likelihood to Recommend
10.0
(1 ratings)
9.0
(4 ratings)
Usability
10.0
(1 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
AWS ChatbotChatBot
Likelihood to Recommend
Amazon AWS
The Best performance for this tools is best describe to be suited as friendly -user with intuitive set up and integration for different paltforms. This tool has a proven sucess that works well for both small and large teams in the organization. The best for operational processes enhancing team environment. Amazing.
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LiveChat
Most suited: Frequent duties can be automated. services can be improved by analyzing customer feedback. Load and Heavy tasks can be reduced. Less workforce is required. Less Suited: Specific product queries and their proper answers. When the user uses those words that are misspelled or have a long sentence it finds difficulty in giving them proper information.
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Pros
Amazon AWS
  • The real-time efforts has facilitated our need for chatot collaborations.
  • Our team productivity has increase upward with the help of direct instructions.
  • Centralized communication is vital for in which AWS Chatbot offered to us.
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LiveChat
  • Routing rules
  • no code workflows
  • UI/UX is excellent for a newbie to start on
  • Their Chat support is very helpful
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Cons
Amazon AWS
  • The executions of direct chat commands still to look up
  • We would love to see the security enhancment
  • The real time alerts is challenging to us
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LiveChat
  • Having enough conversational data to train the chatbot.
  • Really understanding intent.
  • Understanding emotion.
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Likelihood to Renew
Amazon AWS
No answers on this topic
LiveChat
As long as budget is not an issue - we renewing this solution.
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Usability
Amazon AWS
The tool, AWS Chatbot deserves a highest rating in the market. We have been using a AWS and it's other tools and it's quiet impressive. This tool defines the new trends for powered AI.
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LiveChat
Since I deployed this solution end to end for my organisation, I would speak from my experience that since I was a newbie to this platform I took ample support from their team, their training resources. However, the product's UI/UX was simply very intuitive that it helped me to get a lot of hand-on practice on the product well. This helped me with the timely deployment of this solution.
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Support Rating
Amazon AWS
No answers on this topic
LiveChat
Full end-to-end support is critical to maintain the ongoing service, robustness, training and customer service Chatbot offers.
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Alternatives Considered
Amazon AWS
This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!
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LiveChat
ChatBot is more stable and enhanced as compared to other rivals which are new in this segment and also provides a lot of details which is missing in other products like report etc. Also, chatBot is more commonly used so support wise it is also great and you can find multiple examples on the internet and from your peers as well.
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Return on Investment
Amazon AWS
  • The price for this product is considerably low and manageable.
  • We gained an impressive results
  • We are able to forecast our expectations and with excellent plan for future
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LiveChat
  • Connecting to DB.
  • Customizable dashboards.
  • Automated reporting.
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ScreenShots

ChatBot Screenshots

Screenshot of Chatbot conversations are automatically archived, allowing users to analyze and improve their story flows.Screenshot of With ChatBot you can control the entire conversation flow.Screenshot of Improve your chatbot day by day using the training tool.Screenshot of Save your time importing a ready to use template and turn it into your own bot assistant.Screenshot of Stories are an intuitive way to tell the bot how to react to different situations. Create Stories for frequent questions and cases to save more time for the difficult ones.Screenshot of To create a fully operating chatbot you don’t need any other tools or apps. The scenario tree structure and drag and drop interface are very intuitive.