AWS Compute Optimizer vs. ServiceNow IT Asset Management

AWS Compute Optimizer works well if you are using AWS as the core tech stack. If you are on mixed cloud deployments, then it is less appropriate because it can only give you a partial view. It might be helpful to use a tool that aggregates the usage and billing data from multiple platforms instead.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Detailed analysis of resource uses
• Suggestion to reduce cost
• Easy to use

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Although it works great for AWS services but they should give a third party cost add option
• Many features only work when there is large data available
• sometime suggestions are not relevant to business problem we address

Incentivized

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Although both work in the same manner I prefer AWS cause our department mostly work on AWS technologies and it really makes our life easy in terms of cutting cost and making our application efficient and it gives a whole understanding of resource utilization. I recommend AWS Cost optimizer to all.

Incentivized

Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation

Incentivized

• It has a very positive impact
• Reduced the cost by a significant amount
• Great understanding of resource utilization

Incentivized

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized