AWS Compute Optimizer vs. ServiceNow IT Asset Management

AWS Compute Optimizer works well if you are using AWS as the core tech stack. If you are on mixed cloud deployments, then it is less appropriate because it can only give you a partial view. It might be helpful to use a tool that aggregates the usage and billing data from multiple platforms instead.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Detailed analysis of resource uses
• Suggestion to reduce cost
• Easy to use

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Although it works great for AWS services but they should give a third party cost add option
• Many features only work when there is large data available
• sometime suggestions are not relevant to business problem we address

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

Although both work in the same manner I prefer AWS cause our department mostly work on AWS technologies and it really makes our life easy in terms of cutting cost and making our application efficient and it gives a whole understanding of resource utilization. I recommend AWS Cost optimizer to all.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• It has a very positive impact
• Reduced the cost by a significant amount
• Great understanding of resource utilization

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized