ServiceNow IT Asset Management

ServiceNow IT Asset Management

ServiceNow IT Asset Management

58 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ServiceNow IT Asset Management	Score 8.3 out of 10	N/A	ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.	N/A

Pricing

ServiceNow IT Asset Management

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ServiceNow IT Asset Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ServiceNow IT Asset Management
Considered Both Products	ServiceNow IT Asset Management Verified User Analyst Chose ServiceNow IT Asset Management When we chose ServiceNow, it was the top leader across all Gartner Magic Quadrants. Now, almost 2 years later, we can easily see why. ServiceNow does most things better and easier than BMC Helix. From straightforward licensing to system feeding and care, ServiceNow is a much … Helpful? BR Bharath Raguraja Senior Software Developer Chose ServiceNow IT Asset Management ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings. Incentivized Helpful? Verified User Analyst Chose ServiceNow IT Asset Management Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help … Incentivized Helpful? Verified User Engineer Chose ServiceNow IT Asset Management I have not used any other software. Incentivized Helpful? Verified User Director Chose ServiceNow IT Asset Management Better Mobile App for Hardware Assets Incentivized Helpful? HE Harish Engolkar Associate Consultant Chose ServiceNow IT Asset Management Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation Incentivized Helpful? Uddipan Mukherjee Big Data Specialist Chose ServiceNow IT Asset Management I use the product as user, was not part of buying decision. Incentivized Helpful? Verified User Professional Chose ServiceNow IT Asset Management Much much better than FootPrints. Much cleaner interface, streamlined workflows, looks better, works better! Incentivized Helpful? RP Ranjeet Pandey Manager Data Chose ServiceNow IT Asset Management We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that … Incentivized Helpful? Andrea Bardone Senior Consultant Chose ServiceNow IT Asset Management ServiceNow guides the operator in managing the ticket. SLAs are monitored and the ticket history is more clear to analyze Jira is freer, you could lose some updates. Incentivized Helpful? Verified User Employee Chose ServiceNow IT Asset Management none Incentivized Helpful? Verified User Engineer Chose ServiceNow IT Asset Management This is by far the best software on the market in my opinion for configuration and asset management. Incentivized Helpful? Verified User Team Lead Chose ServiceNow IT Asset Management ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management. Helpful?

Features

ServiceNow IT Asset Management

IT Asset Management

Comparison of IT Asset Management features of Product A and Product B
	ServiceNow IT Asset Management 8.4 17 Ratings 8% above category average
Software and hardware inventory tracking	9.117 Ratings
License management	8.015 Ratings
Asset lifecycle monitoring	9.116 Ratings
Contract management	7.315 Ratings
Asset relationship management	8.516 Ratings

Best Alternatives
	ServiceNow IT Asset Management
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Enterprises	KACE Systems Management Appliance Score 8.4 out of 10
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User Ratings
	ServiceNow IT Asset Management
Likelihood to Recommend	8.0 (17 ratings)
Usability	8.0 (2 ratings)

User Testimonials
	ServiceNow IT Asset Management
Likelihood to Recommend	ServiceNow Everything in your SN instance is based on your CMDB data. Having Asset Management to store all of the info, as well as the out-of-the-box dashboards and visualizations to assist, is great! Being able to pinpoint where we are in our maturing process and what steps we need to take to move forward is super helpful! Verified User Anonymous Read full review
Pros	ServiceNow Single place portal for employees and IT for assets assigned Track the requests raised by employees and manage the historical record for reference Incentivized Parikshith Malalur Jagadeesh Senior Software Engineer Read full review
Cons	ServiceNow The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day. While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform. Incentivized BR Bharath Raguraja Senior Software Developer Read full review
Usability	ServiceNow On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up. Incentivized Aditya Singh OCI Architect Read full review
Alternatives Considered	ServiceNow Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help businesses to take a correct path. Incentivized Verified User Anonymous Read full review
Return on Investment	ServiceNow By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually. With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores. Incentivized BR Bharath Raguraja Senior Software Developer Read full review
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