ServiceNow IT Asset Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ServiceNow IT Asset Management
Score 8.6 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Pricing
ServiceNow IT Asset Management
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
ServiceNow IT Asset Management
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ServiceNow IT Asset Management
Considered Both Products
ServiceNow IT Asset Management
Chose ServiceNow IT Asset Management
Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help …
Chose ServiceNow IT Asset Management
I have not used any other software.
Chose ServiceNow IT Asset Management
It's a smart and robust software with asset tracking. I love its marvelous reporting on database incidents. Impressive with workflow automation. Incredible with inventory and cost tracking.
Chose ServiceNow IT Asset Management
Better Mobile App for Hardware Assets
Chose ServiceNow IT Asset Management
Excellent with project workflows management. Reliable to track cost on consumable assets. Efficient with inventory management.
Chose ServiceNow IT Asset Management
Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation
Chose ServiceNow IT Asset Management
Much much better than FootPrints. Much cleaner interface, streamlined workflows, looks better, works better!
Chose ServiceNow IT Asset Management
It's super terrific with asset tracking. Elegance and efficiency with automation of workflow. Great with database administration thanks to cloud storage of data. Convenient with the discovery of a new network.
Chose ServiceNow IT Asset Management
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that …
Chose ServiceNow IT Asset Management
ServiceNow guides the operator in managing the ticket. SLAs are monitored and the ticket history is more clear to analyze Jira is freer, you could lose some updates.
Chose ServiceNow IT Asset Management
This is by far the best software on the market in my opinion for configuration and asset management.
Chose ServiceNow IT Asset Management
ServiceNow IT Asset Management has a better UI compared to ConnectWise. Reporting is much easier and faster in ServiceNow IT Asset Management.
Top Pros
Top Cons
Features
ServiceNow IT Asset Management
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Software and hardware inventory tracking8.317 Ratings
License management8.815 Ratings
Asset lifecycle monitoring8.916 Ratings
Contract management8.515 Ratings
Asset relationship management8.116 Ratings
Best Alternatives
ServiceNow IT Asset Management
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 8.1 out of 10
Medium-sized Companies
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
All AlternativesView all alternatives
User Ratings
ServiceNow IT Asset Management
Likelihood to Recommend
8.8
(18 ratings)
User Testimonials
ServiceNow IT Asset Management
Likelihood to Recommend
ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
Read full review
Pros
ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
Read full review
Cons
ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
Read full review
Alternatives Considered
ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
Read full review
Return on Investment
ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
Read full review
ScreenShots