Easy and Time Saving
March 31, 2023

Easy and Time Saving

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

I have been using servicenow as a ticketing tool for past 2 years. The interface is quite easy to understand . There are options to create your own dashboard and also, there are tabs to filter your own tickets for developer and administrators. Overall, a very effective and time saving software.
  • It saves time
  • For beginners, it is an easily understandable software
  • The interface is very smooth
  • Updates must be provided frequently
  • Sometimes the software lags while it is in update
  • Categorisation should be more versatile.
  • User interface
  • Vast variety of options
  • Dedicated tabs for each work
  • Less time taking hence more productivity
  • Able to finish and wrap up calls faster using this
  • Easy to operate
Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help businesses to take a correct path.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

ServiceNow IT Asset Management Feature Ratings

Software and hardware inventory tracking
8
License management
9
Asset lifecycle monitoring
9
Contract management
9
Asset relationship management
8