Seamless Asset Tracking and Integration for Modern IT Teams
August 05, 2025

Seamless Asset Tracking and Integration for Modern IT Teams

Bharath Raguraja | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

In our Organization we use ServiceNow ITAM primarily to track, manage and optimize our hardware, software and cloud assets. It’s integrated with our ServiceNow ITSM workflows, as well as Amazon Connect and Zoom Phone, to give agents real-time visibility into user assets during support calls, which has significantly improved resolution time.

Pros

  • Software License Optimization
  • Real time integration with ITSM and Agent tools
  • Automation Compliance and reporting

Cons

  • The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
  • While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.
  • By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
  • With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.
This platform is powerful and comprehensive, it handles software and hardware and lifecycle tracking and also the integrations seamlessly.
ServiceNow integrates seamlessly with Amazon Connect and Zoom Phone, letting agents instantly view user devices, assigned software, and asset history during calls. We selected ServiceNOW ITAM for better agent productivity, cost savings.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

Amazon Connect, Zoom Phone, Dialpad Connect, GoTo Connect, Freshchat, HubSpot CRM, Zendesk Sunshine, Zendesk Chat, Bigin by Zoho CRM, Zoho Analytics, Aircall, ServiceNow App Engine, ServiceNow Enterprise Asset Management, ServiceNow Automated Test Framework (ATF), Slack, ManageEngine ADManager Plus
When combined with ITSM and tools like Amazon Connect and ZoomPhone, it gives support agents instant visibility into user devices , software, and warranties during calls. This has cut down troubleshooting time significantly for us..

ServiceNow IT Asset Management Feature Ratings

IT Asset Management
8.2
Software and hardware inventory tracking
9
License management
8
Asset lifecycle monitoring
9
Contract management
6
Asset relationship management
9

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