ServiceNow IT Asset Management - My experience
January 14, 2025

ServiceNow IT Asset Management - My experience

Aditya Singh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow IT Asset Management

ServiceNow IT Asset Management tool has been a great addition to our organisation. We were able to implement it without any hassles. The UI is also quite user friendly and users can work on it without much difficulty right from the beginning. The best feature is the centralised location which works as an inventory/repository to monitor the resources.

Pros

  • Great user interface, easy to use for new users
  • Variety of integration options available
  • Good customer support

Cons

  • High cost of license for small companies which can be made affordable.
  • Updating the asset information can be buggy when dealt with a complex environment with large number of assets
  • It can have better documentation support with updated information.
  • ServiceNow had a positive impact on our firms resource management as it's a one stop solution.
  • It made sure that we did not move to an alternative because of it's extensive features
  • Licensing cost can get better but overall it is worth the returns we get.
On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

ServiceNow IT Asset Management has been useful for me to manage my assets and resources because of the centralized inventory provided by it. It has helped me manage the resources assignment. ServiceNow can improve their capability to make complex architecture less laggy and easy to navigate. The documentation can also be improved and updated.

ServiceNow IT Asset Management Feature Ratings

IT Asset Management
7.8
Software and hardware inventory tracking
8
License management
8
Asset lifecycle monitoring
8
Contract management
8
Asset relationship management
7

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