Item: ServiceNow IT Asset Management
Rating: 8
Author: Parikshith Malalur Jagadeesh

Use Cases and Deployment Scope

We have thousands of employees at work who are given various assets like monitors, work phones, laptops, and each department has its own rules for the allocation of these assets to employees, the service now IT asset management helps manage these effectively for the IT department at Yahoo. Employees can raise a ticket to request any new asset and it gets assigned to the managers for approval. Managers have their own portal to check his/her org assets.

Pros and Cons

Single place portal for employees and IT for assets assigned
Track the requests raised by employees and manage the historical record for reference

The UI could be better, the tab list column could be refreshed to more modern UX.

Most Important Features

Ease of use
Integration with email notification

Return on Investment

Engineers see an improvement in requesting assets, this can be done within 5 minutes in most cases

Key Insights

Do you think ServiceNow IT Asset Management delivers good value for the price?

Yes

Are you happy with ServiceNow IT Asset Management's feature set?

Yes

Did ServiceNow IT Asset Management live up to sales and marketing promises?

Yes

Did implementation of ServiceNow IT Asset Management go as expected?

Yes

Would you buy ServiceNow IT Asset Management again?

Yes

Other Software Used

Redis, MySQL, Jenkins

Likelihood to Recommend

Perfect for the organization with hundreds or thousands of employees who need to manage the multiple assets to employees, in the majority of the cases these are not 1-1 assignments. The managers can track any pending approvals in case they have missed approving/denying any assets to his/her reporting org. This also can help customize [were] to say some org only uses Mac and not windows.

IT asset management made easy

Overall Satisfaction with ServiceNow IT Asset Management