The vendor presents AWS Control Tower as the easiest way to set up and govern a new, secure multi-account AWS environment. With AWS Control Tower, builders can provision new AWS accounts in a few clicks, while knowing new accounts conform to company-wide policies.
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Zscaler Internet Access
Score 8.9 out of 10
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Zscaler Internet Access™ (ZIA) is a secure web gateway (SWG), delivering cloud native cyberthreat protection and zero trust access to the internet and SaaS apps.
We were wanting to prove the concept of a low touch process for quickly spinning up boilerplate AWS environments. We were able to get started quickly and to ensure that the AWS Well-Architected Framework principles were followed - at least upfront - however, we found that for our use case and expertise level it ultimately wasn't a fit. We have the skills on our team to manage more of this on our own. My recommendation would be contingent on what skills are already available on your team: if you can "do it yourself" you might as well so that you don't pay for resources you don't need and you have finer grain control over what's created.
I feel the product is very good to set up basic standards and go beyond that in many aspects. However, due to being sometimes too simple, it limits the ability to do some other complex changes. Having the ability to do both would be ideal for some, if not all, of the products within Zscaler Internet Access. A simple setup to have it stand-up, and more advanced settings for those more experienced.
ZS CLI support to turn off ZIA and ZDX service specifically on mac.
Better visibility into failed posture devices, including a timeline and the reason the posture failed (This is about the Zscaler mobile portal: Enrolled devices --> Failed posture devices).
While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:
There is no way to easily close an AWS account whether it was created manually or via the AWS Control Tower. It takes too many steps to close it vs to provision a new AWS account
Getting started was pretty straightforward. We can tell the product is way more robust than we are using it. It started as a replacement for previous DNS-blocking content filtering, but we're exploring how this will add value with an upcoming DLP redesign and with traffic optimization at some of our remote sites with severe bandwidth limits.
Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise
Using AWS Systems Manager and other slightly lower level components has been helpful for us to manage parts of our AWS presence at a more granular level than AWS Control Tower was designed for. It's not at all an apples-to-apples comparison as they solve different use cases, but for us, the use case associated with AWS Systems Manager was a better fit for our specific needs and skillsets. We did not need everything that AWS Control Tower was doing for us.
The overall user community and scope of supportability outweighed the others on our short list. Netskope was a close second, but the risk, though small, was greater than that of bringing Zscaler aboard. We were looking for a mature, well-supported, highly functional, and fine-grained solution that met all our user and information security requirements.
I would say it has a very good ROI, as whenever someone can't access something, they submit a ticket to our network engineer, and within minutes, the site is safely added to ZIA with best-practice configurations. After seeing a little of the UI from the Zenith event, it seems very user-friendly to control these policies.
