AWS IoT Core vs. HouseCall Pro vs. Mhelpdesk

AWS iot core is very useful if you need to scale very quickly for managing lots of devices without handling the underlying infrastructure cost. It can enable real time publishing and subscription of devices, monitoring and early stage intervention in case of unexpected issues while developing a full stack solution. However, healthcare scenarios where government intervention is needed should be developed and scaled by following the set of compliance policies of the government and the SLA requirements of the customer. Finally, it is great where you need to do data science research after anonymizing data

Incentivized

Amazing for booking jobs. Super easy to use.

Incentivized

Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

Incentivized

• AWS IoT Core integrates power analytics and an AI solution for sensor data processing.
• Great protocol support including HTTPs and MQTT required to connect resource constraint IoT devices to cloud
• High security standards during data transmission
• Scalability and a great user community

Incentivized

• Online Booking
• Instant credit card funding
• Customer Text Notifications

Incentivized

• Mhelpdesk allows our sales staff to create estimates and invoices in the field without the connectivity headaches of Quickbooks online products.
• It allows us to track the status of our projects from initial customer contact through completion.

• It would be great to have better integration with other IoT products outside of AWS
• It has been lagging in some of our applications. It's difficult to tell whether this is on AWS IoT or on our implementation
• It would be great to support a wider range of protocols

Incentivized

• Job costing
• QBO integration
• Reporting

Incentivized

• I spoke about reporting, perhaps they can make this system a little better by integrating new ways to report, perhaps even several options .
• The mobile app sometimes lags which can cause a few issues, nothing too major however.
• Although the customer support provided by Mhelpdesk is relatively great, there have been times when things go unsolved or not taken care of within the amount of time needed.

Incentivized

This software is great for both my in house techs and my onsite techs.

I give AWS IoT Core's overall usability this rating because it is very easy to use and is enjoyed by all of our staff. The only problem is that it sometimes glitches and it freezes a lot. So overall, the usability of AWS IoT Core is very good, and we will continue to use it.

Incentivized

It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

It covers all the aspects of IoT services required for an IoT company. It supports all the industry-wide protocols for secure data transmission and integrates powerful AL and ML technology for data analytics. For data storage, Amazon S3 is a great solution. Strong tech support and user community. Since it is widely used as compared to other products, there is an abundance of training and learning material on the web.

Incentivized

Azure IoT is a good product but since our whole suite of tech is now set up in AWS (ec2, s3, sagemaker, cloud formation, etc.), we wanted something that could quickly adapt to our environments. Learning a new tech for IoT was simply a bottleneck that we wanted to avoid at this point.

Incentivized

Knowify has job costing but lacks the ability to invoice in the field and requires more work from [the] office staff.

Incentivized

When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

Incentivized

• Gives confidence to prototype iot solutions across lots of devices in little time
• Ability to meet requirements for managing a variety of communication protocols
• Learning iot analytics and visualization for faster insights enablement
• Onboarding devices and managing quickly without building inhouse solutions

Incentivized

• Negative is time lost fixing books.
• Negative is having to use multiple programs to fulfill needs so it takes 2x as long.
• [The] positive is that it is very user-friendly so our team has picked it up easily and techs save time in the field.

Incentivized

• We are 6 months into it with a 50% rollout completed. We need more time to pass and full rollout to be completed before making a hard statement as to the ROI.
• We have already seen greater efficiency in dispatching techs in regards to how many projects per day may be handled (we know of their downtime) and travel time mangement (by being able to map the locations and track them easier).
• No negative impacts on ROI have yet to be seen nor are they projected.

Incentivized