AWS Trusted Advisor vs. ServiceNow IT Asset Management

It is well suited for an organization that uses AWS tools and technologies. as AWS is very popular in the market. you can use almost any service with it. the only thing is your organization must be using AWS services. It is not also cheap so the price can be the issue.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Cost Optimization
• Effective use of services
• Performance Report

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Although It Provides very good recommendations some times they do not seem logical.
• Cost estimation can be improved further for particular services
• Need to have a business or Enterprise plan to access you can give some trial period to try

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

It does a good job not only it provides cost estimation but also it provides security measures that we have to take to make sure that we are not vulnerable to attacks. It also gives a performance report which helps to analyze the resource allocation and free resources more effectively.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Optimized resources
• less security attacks
• Saved from overbudget

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized