AWS Trusted Advisor vs. ServiceNow IT Asset Management

It is well suited for an organization that uses AWS tools and technologies. as AWS is very popular in the market. you can use almost any service with it. the only thing is your organization must be using AWS services. It is not also cheap so the price can be the issue.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Cost Optimization
• Effective use of services
• Performance Report

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• Although It Provides very good recommendations some times they do not seem logical.
• Cost estimation can be improved further for particular services
• Need to have a business or Enterprise plan to access you can give some trial period to try

Incentivized

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

It does a good job not only it provides cost estimation but also it provides security measures that we have to take to make sure that we are not vulnerable to attacks. It also gives a performance report which helps to analyze the resource allocation and free resources more effectively.

Incentivized

Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation

Incentivized

• Optimized resources
• less security attacks
• Saved from overbudget

Incentivized

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized