Likelihood to Recommend
We work across many industries. Since the product is secure, it has solid application in any thing from construction trades to financial services.
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If you're simply sharing and syncing across devices and don't care about granular security permissions, this is an easy win. If you're needing more control over the ability to restrict users from deleting folders, sharing folders, and allowing only certain groups to be able to view a folder, this can work but will ultimately give you arthritis as you'll end up having to perform a multitude of clicks for a task that should be able to be done in a fraction of the action. Have a folder template that allows for the first two levels of folders to be view only and the third level allowing file/folder creation and deletion? Have fun setting each of the third level folder's permissions-- they should give out free wrist braces. When discussed with their engineers about this function, a suggested $28,000 custom script was suggested. I don't believe them when they say that they haven't heard of other customers wishing to assign rights to multiple folders-- Something any sort of real admin would require. It simply isn't important to them, which is fine. The current ability
Read full review Pros Support is outstanding The product is designed in a manner that is easy to deploy Read full review It is very much proficient in sharing files within and outside of the organization. The integration is seamless with other available platforms. The desktop app is fast and reliable also the interface is very user-friendly to use. Users can download heavy files easily from the system without any lag or system bogging down. Read full review Cons Billing tools to generate end user invoicing would be very helpful More granular permissions for file sharing Read full review We often have issues with WebEdit, changes not saving/overwriting No functionality to drag and drop files/folders within the UI, can only move things by going through Move > Select location When previewing Word files in the browser, tracked changes are not shown so there can be misunderstandings when quickly reviewing documents Read full review Likelihood to Renew
We found that usage of Egnyte in our supported clients, with sufficient bandwidth, provided all the features and stability we required. The billing setup was fair and the support provided was ample for end users and well as our in house admins. There was a concern about high usage clients but this was taken into account during the vetting process.
Read full review Usability
We can really do anything we would like within Egnyte. If we find we're missing something, we can always go through their community and suggest changes. The major thing we're missing is the collaboration option within the desktop apps. It's working online though and for now, that's enough. Once it's implemented it will be 10/10.
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Haven't had any issues with online page loading time. However, when downloading Keynote or Numbers files to WebEdit, there is often a delay in the file downloading or opening. Sometimes there are also issues with it opening multiple versions of the same file in WebEdit. One of these will be the WebEdit version and one will be a local version, if you don't notice this or accidentally close the wrong one, then you can lose your work. Sometimes this is retrievable through locally stored files but it does cause difficulties.
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Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.
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I never had to reach out to customer support for Egnyte. I don't know any coworkers who have had to reach out to Egnyte for support either. As far as I am concerned, the support team is doing a good job since I have not had to reach out to them.
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Axcient Anchor is much more efficient, easier to use, and more reliable than
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At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.
Read full review Return on Investment The product fits well with our total solution approach to IT services. There has been no negative impact as our customers like the product and find it easy to use. Read full review Allows us to easily communicate important data securely with other offices (not just sending via email) It allows everyone in our office to be working on the same information at the same time It meshes so well with salesforce that I can't really picture what our practice would look like if we didn't have the combination. Read full review ScreenShots