Item: Egnyte
Rating: 8
Author: Ian Hansen

Use Cases and Deployment Scope

Egnyte cloud is [synced] with an on-premise caching server organization-wide that is allowing users and teams to plug into their data through a drive map program or through web-based access. It has integration into MS Office for web-based document editing which fits certain users' purposes. All users have secure access to their data and can update it.

Pros and Cons

Drive map tool on Windows and flexibility on client configuration, can change drive letters fairly easily if needed.
New user setup is straightforward and permissions not too difficult to set up and assign.
Support has been fairly responsive and helpful with issues as they have come up.

The on-premise server that syncs with cloud data was a bit challenging to set up.
Mac installation was challenging and less configurable than Windows.
A new or redesigned user setup wizard might be more useful than the present setup method.

Most Important Features

Reliability and ability to access and modify documents securely.
Decent support in case of odd one-off issues.
Additional integrations with MS Office and other 3rd parties.

Return on Investment

Maintained ability to collaborate and maintain project work.
Various platforms (web, Windows client, Webdav Mac) make access easier from different mediums.
Uniform tool for access increased efficiency.

Alternatives Considered

Box, OneDrive and Citrix ShareFile

At the time when this was implemented (over 5 years ago and still in production), there were issues with syncing and reliability that Egnyte did not have, and have continued to impress with. Other providers have improved a lot and Egnyte is fairly costly, but switching costs would be high to move away from it to similar solutions.

Key Insights

Do you think Egnyte delivers good value for the price?

Yes

Are you happy with Egnyte's feature set?

Yes

Did Egnyte live up to sales and marketing promises?

Yes

Did implementation of Egnyte go as expected?

Yes

Would you buy Egnyte again?

Yes

Other Software Used

Zoom, FoxitPhantom PDF, Google Ads (formerly AdWords)

Likelihood to Recommend

In professional services environments, Egnyte is a suitable option providing reliable and secure storage options. There may be more affordable options out there, but because of how reliable it has been, it has been worth the cost for the organization on a continual basis year after year. For smaller teams or organizations with non-standard operating hardware, it might be better to use a different, more affordable option.

Solid and Reliable Solution

Software Version

Overall Satisfaction with Egnyte