Axcient x360Sync vs. iManage Work

We work across many industries. Since the product is secure, it has solid application in any thing from construction trades to financial services.

Incentivized

Legal team using this product helps the team to better access documents securely within their email app (Outlook) and the user experience to control the document is excellent and being able to make it private and isolate confidential documents during a court session is very important and iManage has met our requirements. Also, being able to access instantly from users' workstation/laptop devices is very important and iManage plugin for outlook has satisfied our Business requirements.

Incentivized

• Support is outstanding
• The product is designed in a manner that is easy to deploy

Incentivized

• The full text searching feature, once implemented properly, is incredibly powerful.
• Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
• Filing is relatively quick most of the time.

Incentivized

• Billing tools to generate end user invoicing would be very helpful
• More granular permissions for file sharing

Incentivized

• Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
• Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
• Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.

Incentivized

Out of all the IT services companies we use, I would rate Axcient the best support company of the bunch.

Incentivized

We had an issue a few years ago where a plug-in of some sort which allowed the viewing of PDFs got updated and then whenever some people previewed PDFs in iManage then Outlook would crash. My outlook crashed over 20 times in a single day once. It was a pretty bad time. I know one of our information technology professionals in another office worked non-stop with iManage to get it resolved, and it seemed like they did take the issue pretty seriously.

Incentivized

Axcient Anchor is much more efficient, easier to use, and more reliable than OneDrive.

Incentivized

I have viewed several other document management system software, but iManage was already installed at my company before I started working here. For us, I think this is the right solution. Companies with a smaller number of employees or smaller document collections could find some other options that might suite their needs and budget better. We definitely want an on premises solution that provides all the security, tracking, searching, and integration issues iManage offers. Many of the other solutions have adopted cloud technologies only at this point and we are not ready to consider cloud storage due for our sensitive documents at this point.

Incentivized

• The product fits well with our total solution approach to IT services.
• There has been no negative impact as our customers like the product and find it easy to use.

Incentivized

• A bit pricey but worth it once you know how to use it. It makes any document sharing easy and seamless which is priceless.

Incentivized