iManage is powerful with a capital P, but requires effort on the implementation
October 07, 2019

iManage is powerful with a capital P, but requires effort on the implementation

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with iManage Work

iManage Work is used by our organization as a document management system. We set up folders in iManage for each of our matters (and then subfolders within each matters), and then file documents and e-mails there.

It solves a couple of business problems:
  • most files at large corporate law firms require teams of lawyers to work on a particular file. This helps us share documents among the internal team.
  • document retention. When you've spent 100 hours working on something, it's generally a good idea to file all of the e-mails so that you can retrieve the information if an issue with the file comes up in the future.
  • knowledge sharing. When a lawyer is looking for sample language, they can look at similar documents that colleagues have done in the past in order to expedite the work flow.
  • The full text searching feature, once implemented properly, is incredibly powerful.
  • Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
  • Filing is relatively quick most of the time.
  • Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
  • Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
  • I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.
  • Positive ROI when it allows us to find precedent documents or language (because we do not have to reinvest the wheel).
  • Positive ROI from workflow continuation when other lawyers go on maternity leave or are otherwise dealing with medical issues, because it allows another lawyer to look at the history of the file and piece things together.
  • Positive ROI from having all documents on a single server. This means if a laptop is lost or stolen, the important documents do not have to be recreated from scratch.
There are a couple of different types of Alternatives:
  • In terms of e-mail, the default is just to leave everything in Outlook and archive them when the total inbox size gets too large. This doesn't work for our organisation because the emails are not sufficiently backed up and it does not further collaboration.
  • For file sharing and back-up, it is possible to use something like Dropbox but Dropbox is not as focussed on versioning of documents which is so important to law firms.
  • I guess a firm could use Sharepoint but it would be a bit of a pain in this circumstance because it is not as integrated with Outlook, which is the lawyer's primary hub for requests coming in and out.

Do you think iManage Work delivers good value for the price?


Are you happy with iManage Work's feature set?


Did iManage Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iManage Work go as expected?

I wasn't involved with the implementation phase

Would you buy iManage Work again?


iManage is well suited to managing the large volume of documents and emails that are created on a daily basis. Lawyers can get dozens if not hundreds of e-mails a day, and we need something to do with them. Deleting them is often not practical, because you may require the information a year from now. Leaving them in Outlook is also impractical, because a large Inbox will slow Outlook down. Outlook has an archiving feature, but this doesn't really help for collaboration (and your colleagues are likely out of luck if you end up unavailable due to emergency).

iManage is less well suited to small organizations (ex: sole practitioners and small firms) because it is does require a significant investment in implementing and maintaining the software.

iManage Work is well suited for large law firms, because it is great for collaboration, including between different offices.

iManage Work Support

We had an issue a few years ago where a plug-in of some sort which allowed the viewing of PDFs got updated and then whenever some people previewed PDFs in iManage then Outlook would crash. My outlook crashed over 20 times in a single day once. It was a pretty bad time. I know one of our information technology professionals in another office worked non-stop with iManage to get it resolved, and it seemed like they did take the issue pretty seriously.