iManage Work Reviews

12 Ratings
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Score 8.5 out of 101

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Score 10 out of 10
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iManage Work is used by our organization as a document management system. We set up folders in iManage for each of our matters (and then subfolders within each matters), and then file documents and e-mails there.

It solves a couple of business problems:
  • most files at large corporate law firms require teams of lawyers to work on a particular file. This helps us share documents among the internal team.
  • document retention. When you've spent 100 hours working on something, it's generally a good idea to file all of the e-mails so that you can retrieve the information if an issue with the file comes up in the future.
  • knowledge sharing. When a lawyer is looking for sample language, they can look at similar documents that colleagues have done in the past in order to expedite the work flow.
  • The full text searching feature, once implemented properly, is incredibly powerful.
  • Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
  • Filing is relatively quick most of the time.
  • Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
  • Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
  • I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.
iManage is well suited to managing the large volume of documents and emails that are created on a daily basis. Lawyers can get dozens if not hundreds of e-mails a day, and we need something to do with them. Deleting them is often not practical, because you may require the information a year from now. Leaving them in Outlook is also impractical, because a large Inbox will slow Outlook down. Outlook has an archiving feature, but this doesn't really help for collaboration (and your colleagues are likely out of luck if you end up unavailable due to emergency).

iManage is less well suited to small organizations (ex: sole practitioners and small firms) because it is does require a significant investment in implementing and maintaining the software.

iManage Work is well suited for large law firms, because it is great for collaboration, including between different offices.
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Derek Schroeder profile photo
Score 6 out of 10
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iManage Work works as a document management and collaboration tool between individuals and external parties. It stores documents securely in the cloud and provides an organized format for maintaining and editing them. Oftentimes, the primary source of accessing and editing documents is via an Outlook add-in which embeds as a sidebar to search and pull files as well as save new files.
  • Very reliable, once setup it is usually pretty flawless outside of Outlook-related issues.
  • Simple and easy to use organization of files and groups.
  • Customizable for different departments or sections to divide up access and partition document system.
  • Allows collaboration with outside parties and makes sharing documents quick and easy.
  • Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
  • Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
  • Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.
iManage Work is a great solution for a smaller business. It provides a quick, easy way to store and share documents. It works with Outlook, which almost everyone utilizes, so it's a good way to get into document management. iManage Work is capable of scaling, but it is not necessarily the best solution for it. There are many other solutions that scale very nicely for enterprise size.
Read Derek Schroeder's full review
Debbie Johnson profile photo
Score 9 out of 10
Vetted Review
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My company uses iManage Work in every department. This document management system enables us to easily share, access, preview, find and secure documents. It also offers quite a bit of customization in the end user interface, such as right click menu options, allowing us to add and remove or rename features.
  • The search features are fantastic. While it takes quite a bit of resources on the back end to make this happen, it searches document meta data, such as name, date created, author and so on zippy quick. But more importantly for us, any text readable document (Office documents, Text Searchable PDFs, etc.) are indexed and easily searchable as well. Users are presented with a powerful search screen to limit search results with a large variety of meta data search filters and key word searching in an easy to understand format. With a document library of over 3 million documents, this is a critical need for our business.
  • The integration with the Microsoft Office products is flawless. We have several add-ins for our Office suite and most of them cause our IT Department some grief, but the iManage integration just works, which is great for IT and the users. Our users love the FileSite integration, which allows for published workspaces to display in their Outlook tree. Since our users are in their Outlook working email all day, this integration allows them easy access in an application they are already familiar with to interact with our DMS.
  • The history of the documents, tracking which users have accessed, edited, saved, opened, printed, etc. documents is always correct. We've had to use this history multiple times for tracking user access or interaction with documents for a variety of reasons and it's easy to follow and always correct.
  • The iManage Communication Server, which interacts with iManage and Outlook, filing emails to the workspaces has always been bug riddled. Our current version is the most stable we've seen yet, but we still have issues every few months. We often find suddenly linked Outlook folders (which allow users to save emails in Outlook folders that in turn link to the DMS to automatically save a copy of that email in the iManage folder the user linked) aren't filing the copies in iManage anymore, in other words, the linking is broken. IT has to restart the Communication server, then the user has to recreate their Outlook folder and move the unlinked documents to the folder to kick off the filing process again. The worst part is that unless the user notices the filing isn't working, there's no monitoring IT can do to determine the linking is broken.
  • Due to the nature of how iManage captures the File-Open/Save function of applications, there are times that it leaves documents checked-out on user machines. When a user opens a document, it locks the server copy, creates a local copy on the user machine for edits, and when the user closes the document iManage copies the local copy to the server overwriting the original (by default) to save the changes. Sometimes, the process of writing the changes back to server doesn't happen so the local machine copy (the latest changes) are only on the user machine and the user much check in the documents manually. This happens a couple of times a month for almost everyone at my company. It's usually not a big deal, until an employee is terminated. If IT forgets to check-in that user's documents before the user machine and account are wiped, then the edited documents is lost forever because it only exists on the user machine.
  • iManage works with Windows Server native encryption features to allow you encrypt documents. Microsoft's native encryption is crude and problematic at best, especially with roaming profiles. iManage needs to partner with other software encryption technologies to offer alternatives for encryption at rest and in transit.
iManage Work is extremely well suited for companies with lots of documents. It allows for pretty easy security groups and searching functionality that makes large document repositories manageable for users. iManage Work would be horrendous overkill for small companies with less than 75 users or less than 2 million documents. The software is rather expensive, as is the annual maintenance, but with a large number of users and/or documents, that expense is worth it due to the time-saving features of always being able to locate the documents quickly, even when a user 'misfiles' something.
Read Debbie Johnson's full review

About iManage Work

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.
Categories:  Document Management

iManage Work Technical Details

Operating Systems: Unspecified
Mobile Application:No