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iManage Work

iManage Work


What is iManage Work?

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

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TrustRadius Insights

iManage Work 10 has proven to be an invaluable tool for users, enhancing their experience and saving them time. With its powerful search …
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What is iManage Work?

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

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Product Demos

iManage Work 10 Demo


iManage Work 10 Demo: Making it easy with the Work 10 Client

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Product Details

iManage Work Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of iManage Work are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iManage Work 10 has proven to be an invaluable tool for users, enhancing their experience and saving them time. With its powerful search functionality, users can quickly locate and retrieve documents, significantly improving productivity. This software creates a single point of reference for all documents, eliminating the need to search in multiple locations and streamlining the workflow.

One of the key problems that iManage solves is document retention. It provides a seamless solution, allowing firms to easily adapt to changes in their approach and ensuring compliance with regulatory requirements. The software also addresses file management issues by providing a user-friendly interface for organizing and retrieving documents. This eliminates the frustration of searching through multiple folders or outdated network drives.

IT support teams also benefit from iManage's focus on user experience. The software's intuitive design and robust features make it easier for IT professionals to troubleshoot any issues that may arise. Additionally, iManage offers mobile access to documents and quick integration with email platforms like Office, enabling users to work seamlessly on the go.

Collaboration is also made easier with iManage Work 10. Its global accessibility eliminates the need for separate filing locations for teams in different regions, fostering better collaboration between colleagues across offices. Moreover, using iManage Cloud facilitates convenient document sharing and storage, reducing ongoing costs associated with physical servers or complex file-sharing systems.

Overall, iManage Work 10 is highly regarded among users as a necessary tool for efficient document management. It enhances productivity, improves data security, and simplifies collaboration, making it an essential solution for modern work environments.

Intuitive User Interface: Users consistently find the user interface of the document management system DMS intuitive and easy to navigate, making tasks easy. Many reviewers have praised how effortlessly they can locate features and perform actions within the DMS.

Efficient Organization: The organization of files and groups within the DMS is simple and easy to use, allowing for efficient access and collaboration. Several users appreciate how this organizational structure enables them to quickly find and work on documents without any hassle.

Customizable Features: The customizable features of the DMS are appreciated by many users, as they allow different departments or sections to have their own access and partition the document system according to their needs. This flexibility in customization has garnered positive feedback from numerous reviewers.

Difficult User Interface: Many users have expressed dissatisfaction with the user interface of iManage, finding it confusing, clunky, and labyrinth-like. They have found it difficult to navigate and retrieve documents, and have requested a more versatile web-based program to replace the current third-party solution.

Functionality Issues: Users have reported various issues with the functionality of iManage. Some users mentioned that the software does not handle large files or documents well and experiences freezing, lagging, and crashing issues. They also encountered challenges with uploading picture and video files as well as difficulties in searching for individual files and data.

Security Concerns: Users have expressed concerns about the security of client data in iManage. They have mentioned both external attacks and internal threats as potential risks. Some users also mentioned doubts about search result accuracy and highlighted challenges related to refiling. Additionally, they have requested more complex security settings and remote document check-in capabilities.

Attribute Ratings


(1-8 of 8)
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Score 8 out of 10
Vetted Review
Verified User
iManage Record Manager helped us to track the electronic record of all employees and make it easier for us to maintain the record. It also helped us to record the physical interface. It is a highly automated product and manages all the records properly without any further interference. It is also manageable from mobile and all the data can be backed up in the cloud.
  • Helped to Track record
  • Highly Automated
  • Easily usable
  • Automation doesn't work really well.
  • Faced Issued when exporting the data.
  • UI Design is not easy to use.
iManage Record Manager is quite good when it comes to tracking record and it manages them very well. We need to maintain a record of data physically as well electronically. It had helped us a lot in managing as well as exporting the data easily from the cloud.
Matt Norman | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Used for document management across multiple departments within my organization (finance, accounting, HR, and sales).
  • The range of different types of files you can save all in one place is unmatched.
  • Ease of use
  • Makes it easy to ensure the latest versions of documents are being used.
  • The system can be fairly buggy. I have issues with freezing, and a lack of responsiveness each time I use it ( although not for long and does not prevent me from getting what I need to be done, it's just annoying).
  • It has a slightly larger learning curve to use than other more simplistic records managers
Best if you have the time and energy to devote to implementation and training. Can be a very powerful tool if harnessed correctly, however, there is a large learning curve for companies to be prepared for.
Score 9 out of 10
Vetted Review
Verified User
We use iManage for our Legal and Claims department to share documents among team members and cross check when needed in the event of court sessions. iManage resolves a critical business requirements to collaborate within work email clients via agents to deposit documents, create documents based on the Claim number of our customers and integration with the customer database for the insurance and legal cases.
  • Uploads documents.
  • Share documents with only permitted users/managers.
  • Managers have superior access to the document repository for iManage.
  • Easy to integrate with Outlook client using an Plug-in to share, upload and download documents from iManage.
  • More APIs calls needed to automate image documents automations for our claims team.
  • Mobile app (Outlook mobile app) plugin integration to mimic the same UX.
  • Monitoring user activity logs needs to be integrated with any CLM systems.
Legal team using this product helps the team to better access documents securely within their email app (Outlook) and the user experience to control the document is excellent and being able to make it private and isolate confidential documents during a court session is very important and iManage has met our requirements. Also, being able to access instantly from users' workstation/laptop devices is very important and iManage plugin for outlook has satisfied our Business requirements.
Score 9 out of 10
Vetted Review
Verified User
This is our firm's document management system to store our firm's documents. We use it as a knowledge base to effectively organize unautomated precedents and other useful documents. We also use it as the primary means that our users can securely access firm documents outside of the office. We are starting to look at the co-authoring functionality too.
  • Security
  • Access documents remotely
  • Effectively storing in one place, practice-specific documents, e.g. precedents, guides, and checklists
  • Better knowledge bank functionality
Law firms have tens of thousands of confidential documents. The system is very secure and intuitive irrespective of whether the user accesses the system in or outside of the office. Being easy to navigate, new starters can be taught best practice and adopt it quickly to ensure effective capturing and sorting of knowledge.
March 17, 2020

Powerful ECM tool

Maurício Reis | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
iManage Work is our primary ECM resource. It's used by the whole organization and eliminated paper filling.
  • It's easy to use but a very powerful tool.
  • Supports multiple document versions.
  • Allows a combination of versions in different file types (i.e. .docx; .pdf).
  • Saving a document in multiple matters in a single action.
iManage Work is a powerful ECM solution. It turned our firm into a paperless firm and provided good support through its Brazilian partner (DocWise). The exchange rate made it quite expensive to use outside the US, but it is still worthy.
Score 10 out of 10
Vetted Review
Verified User
iManage Work is used by our organization as a document management system. We set up folders in iManage for each of our matters (and then subfolders within each matters), and then file documents and e-mails there.

It solves a couple of business problems:
  • most files at large corporate law firms require teams of lawyers to work on a particular file. This helps us share documents among the internal team.
  • document retention. When you've spent 100 hours working on something, it's generally a good idea to file all of the e-mails so that you can retrieve the information if an issue with the file comes up in the future.
  • knowledge sharing. When a lawyer is looking for sample language, they can look at similar documents that colleagues have done in the past in order to expedite the work flow.
  • The full text searching feature, once implemented properly, is incredibly powerful.
  • Integrates seamlessly with Outlook to reduce the number of pieces of software you need turning at any given time.
  • Filing is relatively quick most of the time.
  • Proper implementation of the software is important. We have a client who also has iManage for their large in-house legal department but the implementation seems to have not been as thorough so their experience with the software has not been as positive.
  • Again, proper implementation is key to how powerful the software can be. For a long while our organization did not have the full-text searching implemented, and it was a game changer when we finally did it.
  • I understand that our implementation of iManage does not allow for multiple template matters based on different situations. So we have five default folders, but it would be nice to have a couple of templates, with different numbers and names of the subfolders depending on the situation.
iManage is well suited to managing the large volume of documents and emails that are created on a daily basis. Lawyers can get dozens if not hundreds of e-mails a day, and we need something to do with them. Deleting them is often not practical, because you may require the information a year from now. Leaving them in Outlook is also impractical, because a large Inbox will slow Outlook down. Outlook has an archiving feature, but this doesn't really help for collaboration (and your colleagues are likely out of luck if you end up unavailable due to emergency).

iManage is less well suited to small organizations (ex: sole practitioners and small firms) because it is does require a significant investment in implementing and maintaining the software.

iManage Work is well suited for large law firms, because it is great for collaboration, including between different offices.
Derek Schroeder | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
iManage Work works as a document management and collaboration tool between individuals and external parties. It stores documents securely in the cloud and provides an organized format for maintaining and editing them. Oftentimes, the primary source of accessing and editing documents is via an Outlook add-in which embeds as a sidebar to search and pull files as well as save new files.
  • Very reliable, once setup it is usually pretty flawless outside of Outlook-related issues.
  • Simple and easy to use organization of files and groups.
  • Customizable for different departments or sections to divide up access and partition document system.
  • Allows collaboration with outside parties and makes sharing documents quick and easy.
  • Complicated setup. On initial installation it is cumbersome to configure on each workstation just to connect to service.
  • Does not enforce structure. Once setting up structure, users can save outside of iManage Work and make their own files and folders under pre-configured system.
  • Outlook is a finicky software, access to iManage Work depends on Outlook, nothing against iManage Work, but it sometimes has issues caused by the application it relies on.
iManage Work is a great solution for a smaller business. It provides a quick, easy way to store and share documents. It works with Outlook, which almost everyone utilizes, so it's a good way to get into document management. iManage Work is capable of scaling, but it is not necessarily the best solution for it. There are many other solutions that scale very nicely for enterprise size.
Debbie Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
My company uses iManage Work in every department. This document management system enables us to easily share, access, preview, find and secure documents. It also offers quite a bit of customization in the end user interface, such as right click menu options, allowing us to add and remove or rename features.
  • The search features are fantastic. While it takes quite a bit of resources on the back end to make this happen, it searches document meta data, such as name, date created, author and so on zippy quick. But more importantly for us, any text readable document (Office documents, Text Searchable PDFs, etc.) are indexed and easily searchable as well. Users are presented with a powerful search screen to limit search results with a large variety of meta data search filters and key word searching in an easy to understand format. With a document library of over 3 million documents, this is a critical need for our business.
  • The integration with the Microsoft Office products is flawless. We have several add-ins for our Office suite and most of them cause our IT Department some grief, but the iManage integration just works, which is great for IT and the users. Our users love the FileSite integration, which allows for published workspaces to display in their Outlook tree. Since our users are in their Outlook working email all day, this integration allows them easy access in an application they are already familiar with to interact with our DMS.
  • The history of the documents, tracking which users have accessed, edited, saved, opened, printed, etc. documents is always correct. We've had to use this history multiple times for tracking user access or interaction with documents for a variety of reasons and it's easy to follow and always correct.
  • The iManage Communication Server, which interacts with iManage and Outlook, filing emails to the workspaces has always been bug riddled. Our current version is the most stable we've seen yet, but we still have issues every few months. We often find suddenly linked Outlook folders (which allow users to save emails in Outlook folders that in turn link to the DMS to automatically save a copy of that email in the iManage folder the user linked) aren't filing the copies in iManage anymore, in other words, the linking is broken. IT has to restart the Communication server, then the user has to recreate their Outlook folder and move the unlinked documents to the folder to kick off the filing process again. The worst part is that unless the user notices the filing isn't working, there's no monitoring IT can do to determine the linking is broken.
  • Due to the nature of how iManage captures the File-Open/Save function of applications, there are times that it leaves documents checked-out on user machines. When a user opens a document, it locks the server copy, creates a local copy on the user machine for edits, and when the user closes the document iManage copies the local copy to the server overwriting the original (by default) to save the changes. Sometimes, the process of writing the changes back to server doesn't happen so the local machine copy (the latest changes) are only on the user machine and the user much check in the documents manually. This happens a couple of times a month for almost everyone at my company. It's usually not a big deal, until an employee is terminated. If IT forgets to check-in that user's documents before the user machine and account are wiped, then the edited documents is lost forever because it only exists on the user machine.
  • iManage works with Windows Server native encryption features to allow you encrypt documents. Microsoft's native encryption is crude and problematic at best, especially with roaming profiles. iManage needs to partner with other software encryption technologies to offer alternatives for encryption at rest and in transit.
iManage Work is extremely well suited for companies with lots of documents. It allows for pretty easy security groups and searching functionality that makes large document repositories manageable for users. iManage Work would be horrendous overkill for small companies with less than 75 users or less than 2 million documents. The software is rather expensive, as is the annual maintenance, but with a large number of users and/or documents, that expense is worth it due to the time-saving features of always being able to locate the documents quickly, even when a user 'misfiles' something.
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