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iManage Work

Score9.7 out of 10

44 Reviews and Ratings

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What is iManage Work?

iManage Work is a document management solution formerly known as HP Worksite. iManage was divested from Hewlett-Packard in 2015 and is now an independent company, headquartered in Chicago.

Categories & Use Cases

Reviews

What users are saying about iManage Work.
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Great software

Incentivized
Andrea TidwellView profile
Legal Assistant in Legal at Workman Nydegger (501-1000 employees employees)

Use Cases and Deployment Scope

iManage is used by every single person in my firm. This is how we build and maintain client data and files! We also use for letter template and document management as a firm. It is very helpful for client reporting. I use iManage extensively each day to save emails, documents and other correspondence.

Pros

  • Correspondence storage
  • Intuitive folder naming
  • Data organization

Cons

  • Recent matters dropdown in chronological order, not numerical order
  • View PDF files in preview panel without opening

Return on Investment

  • I don't have hard numbers, but as long as the firm has had iManage for as long as it has had electronic files, so it must be working quite well

Usability

Other Software Used

Microsoft 365, Microsoft Teams, Adobe Acrobat

iManage is great!

Incentivized
Verified User
Administrative Assistant in Legal (501-1000 employees employees)

Use Cases and Deployment Scope

To store and maintain documents and files. We are now completely paperless and heavily rely on iManage to run our law firm. This includes litigation, and we have different file formats depending on what the case involves.

Pros

  • Document storage
  • File maintenance
  • File sharing

Cons

  • Keeping recent matters list in chronological order
  • Recent matters list not in numerical order
  • Able to drag and drop documents without having to download

Return on Investment

  • Our firm has never used any other filing software since going digital
  • Everyone seems to be very comfortable using iManage
  • We can be efficient because we can share and save documents quickly

Usability

Other Software Used

Adobe Acrobat, Microsoft 365, DocuSign

The Go-To Document Handling Software for Law Firms

Incentivized
Verified User
Manager in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

As a multi-location law firm, iManage Work allows us to securely handle secure document sharing and storage. It is used by the entire organization of 200+ users. The software allows us to efficiently and securely house all of the data required to run a law firm. Without iManage Work we would struggle to manage the large amounts of data required for practicing law.

Pros

  • Secure document handling and storage.
  • Integration into Windows operating system.
  • Document version management.

Cons

  • Make updates easier to manage/deploy.
  • Migration from FileSite to iManage Work was overly complex.
  • Add tools to oversee program usage.

Return on Investment

  • iManage Work is integral to the daily workflow of all 200+ of our users.

Usability

Other Software Used

Tungsten Power PDF

iManage to manage for documents.

Incentivized
Mahboobur Shaikat
IT Architect in Information Technology at Intact Financial Corporation (10,001+ employees employees)

Use Cases and Deployment Scope

We use iManage for our Legal and Claims department to share documents among team members and cross check when needed in the event of court sessions. iManage resolves a critical business requirements to collaborate within work email clients via agents to deposit documents, create documents based on the Claim number of our customers and integration with the customer database for the insurance and legal cases.

Pros

  • Uploads documents.
  • Share documents with only permitted users/managers.
  • Managers have superior access to the document repository for iManage.
  • Easy to integrate with Outlook client using an Plug-in to share, upload and download documents from iManage.

Cons

  • More APIs calls needed to automate image documents automations for our claims team.
  • Mobile app (Outlook mobile app) plugin integration to mimic the same UX.
  • Monitoring user activity logs needs to be integrated with any CLM systems.

Return on Investment

  • The amount of time needed in searching is reduced to few seconds and organizing the documents by case numbers has been the best ROI for our Legal team.
  • The Automation for index searching and AI of relating to the case numbers increases the productivity for the users within our legal team where error is minimum.
  • Less efforts are required to manage Permissions and granting permissions. Applying APIs for granting permissions has been automated.

Alternatives Considered

Microsoft SharePoint

Other Software Used

Microsoft SharePoint, Microsoft Azure Active Directory, Miro

Best document manager I've ever used!

Incentivized
Matt NormanView profile
Senior Manager, FP&A in Finance and Accounting at Evolve (501-1000 employees employees)

Use Cases and Deployment Scope

Used for document management across multiple departments within my organization (finance, accounting, HR, and sales).

Pros

  • The range of different types of files you can save all in one place is unmatched.
  • Ease of use
  • Makes it easy to ensure the latest versions of documents are being used.

Cons

  • The system can be fairly buggy. I have issues with freezing, and a lack of responsiveness each time I use it ( although not for long and does not prevent me from getting what I need to be done, it's just annoying).
  • It has a slightly larger learning curve to use than other more simplistic records managers

Other Software Used

Sage Business Cloud X3 (formerly Sage ERP X3), FileInvite, Microsoft 365 (formerly Office 365)

Most Important Features

  • Matter centricity
  • Ability to save and share a multitude of different documents in different formats.

Return on Investment

  • A bit pricey but worth it once you know how to use it. It makes any document sharing easy and seamless which is priceless.

Alternatives Considered

Microsoft 365 (formerly Office 365)