Azuga Fleet vs. HouseCall Pro vs. Mhelpdesk

Azuga Fleet is good for small or large companies alike. A very effective way to track the fleet and drivers.

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Smaller companies (less than 30 employees) and where their isn't recurring services. It's great for one-time service providers.

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Mhelpdesk is perfect for smaller companies and mid-sized companies I would say. Larger companies may need something a little more advanced for lack of better words or able to handle thousands upon thousands of constant work orders, etc. Smaller companies or companies that are mid-size would benefit from this program the most as it provides the necessary programming to succeed along with its ease of use.

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• Reporting (breadcrumb trail, speed, etc.)
• Vehicle location overview
• Route deviation and route timeliness
• Ease of use

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• Schedule
• Organize jobs
• User-friendly
• Great customer communication

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• The timer to track the technicians time is wonderful.
• Integrates well with QuickBooks.
• The mobile app is great.

• Reporting functions could be better.

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• Custom Fields on Invoices
• Labeling Estimates as Quotes or Proposals
• Custom Forms

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• mHelpDesk lacks in its expansion ability of multiple administrator types. We have executive level, midlevel, and department level administrators in addition to the tech, managers, etc. working directly with the system. It seems we are always about one admin level shy of what we need and are unable to create it.
• mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
• mHelpDesk doesn't track automatically so our mobile techs can shut that off. While that may be a disciplinary operational issue for us as well, we should be able to lock that setting "on" so our users are tracked which using the app.

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The staff at Mhelpdesk have been incredible. They are consistently adding new features and are willing to work with us to meet our company's needs

It is much easier to adopt than other FSMs we have tried. While easy to adopt, it is robust and powerful. We were up and running in a matter of days, not weeks.

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It works well for most of what we need. It integrates well w/ quickbooks. We would like to see it integrate w/ outlook.

If/when we have an issue, they have been very timely in assisting us.

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Azuga Fleet is much more user friendly. The information is the same, but Azuga Fleet delivers that information in a much easier and more logical way. The reporting functionality of Azuga Fleet is so much better than GeoTab--easier to access, easier to read, and just better overall. The only feature that GeoTab has is the school bus capability. But, it is also a much more difficult install. For the majority of our vehicles, the easy plugin install of Azuga Fleet is all we need.

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Knowify has job costing but lacks the ability to invoice in the field and requires more work from [the] office staff.

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When we first started using Mhelpdesk, RepairShopr was just a blip on our radar and didn't have the feature-set that Mhelpdesk did. RepairShopr looked great, but the Mhelpdesk had a lot more features. Every 6 months or so, I'd check on RepairShopr and it was growing fast and adding new features all the time. After a few years - the difference was night and day so we switched to RepairShopr and it's been a much better fit for our business.

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• [Azuga Fleet] has saved us time and money by allowing us to direct or redirect technician to job thus making customers appreciate our timely services.
• [Azuga Fleet] has [reduced] communication needs for dispatch to find a techs location. Less time on the phone and more production.

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• Doubled by profit and income.
• Cut my office work in half.
• Improved customer satisfaction

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• It has overall been positive

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info