Azure AI Document Intelligence vs. Pega Platform vs. WorkFusion Intelligent Automation Cloud

Document Intelligence has been helpful tool in building run books and operation docs for various infrastructure platforms, the turnaround time in building & accuracy of these docs has been a great time saver for the team. When dealing with unstructured docs with no predictable format it will not understand the relationship to the desired doc you are trying to build.

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Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.

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It is well suited for desktop automation but for web based or virtual environment it fails to replicate the success.

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• From the Image the OCR technology use to store embedding properly
• From the images the OCR technology automatically capturing text is brilliant
• Also for creating Azure AI Document Intelligence endpoint and keys it is very easy to do

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• Quick development time. Much of the Pega "rules" are easy to configure and implement.
• Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
• Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.

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• WorkFusion merges features of two of the largest tools in RPA when it comes to captured HTML objects.
• The tool is visually pleasing to the developer.
• The cost of your licenses is low, although that is not something that the tool "does well".

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• Azure AI Document Intelligence should have used to store image based embedding for multiple languages
• Images storing part is a different area in our case and only for a few images that part can be increased
• Cost is high which should be reduced so more users will come and more technology through this will come

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• Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
• If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
• Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.

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• The threat of unemployment caused by automation.
• Very Complexity during the implementation of the process.

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Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals

Very good product and will continue to evolve as it's gets refined.

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Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..

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It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.

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The online training is an excellent one, but still it is missing hands on development.

Implementation is totally depend up on the requirement

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Being a large Microsoft customer ultimately the interoperability with the Microsoft ecosystem was the deciding factor to stay unified

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We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.

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As stated in the good points of the tool, WorkFusion merges two UiPath and Automation Anywhere features in a very winning way.

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• Significant reduction in manual processing cost by 40-60%
• Improved data accuracy and reduce work
• Scalability is good without cost increase

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• For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
• We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
• Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• It had an good impact to be honest but the time saved was about 4 minutes per process cycle so it was a win importantly.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info