Pega Platform is OK
Anonymous | TrustRadius Reviewer
January 14, 2020

Pega Platform is OK

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pega Platform

We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.
  • Knowledge Articles
  • Task Oriented
  • Slow
  • Training
  • Costly to build out.
  • Slowed down handling time a bit.
Salesforce is much faster, but you can’t complete the same things in it. Pega does work well with Salesforce though and can track cases. Pega requires a lot more setup and training than Salesforce, at least at my company. I don’t even know if Salesforce offers the same thing as Pega in task completion.
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.

Do you think Pega Platform delivers good value for the price?

Not sure

Are you happy with Pega Platform's feature set?

Yes

Did Pega Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pega Platform go as expected?

No

Would you buy Pega Platform again?

No

Good for customer service to use instead of DOS like black screens, but bad for trying to train customer service (no sandbox environment, at least for us) since they can’t “completely” perform a task prior to going to a live environment. The knowledge is fairly good, except you can’t search the body of an article which is weird.

Pega Platform Feature Ratings

Process designer
Not Rated
Process simulation
Not Rated
Business rules engine
Not Rated
SOA support
Not Rated
Process player
Not Rated
Form builder
Not Rated
Model execution
Not Rated
Social collaboration tools
Not Rated
Dashboards
5
Standard reports
Not Rated
Custom reports
Not Rated