TrustRadius
Pega Platform Review
https://www.trustradius.com/business-process-management-bpmPega PlatformUnspecified8.6169101
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July 06, 2018

Pega Platform Review

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pega Platform

Pega PRPC is used within our organization as well as fortune 500 clients in the following ways:

1) Supports in an elaboration of business problems using DCO to ensure optimal solution architecture and application design
2) Develop custom systems integration solution components as dictated by business requirements
3) Manage service level agreements
4) Perform timeline validation, resolve workflow errors & efficiently generate alerts.

It's used by multiple departments like customer service center as well as operation groups.

Business Problems solved by Pega PRPC platform:
1) Link business requirements to the technology product
2) Resolve business challenges to get updates on the workflows
3) It helps on business judgment to plan and accomplish goals
4) Business Process Management, Customer relationship management, Decision management and case management solutions
5) Generate the specification document, Key Performance Indicators & Support Customer solution hub

  • It's a powerful BPM platform with rule engines capabilities. Simple & complex business rules can be created using Pega PRPC and can be deployed in the production for the real-time testing very easily.
  • In PRPC, Users from IT and business to collaborate around the visual using use cases, workflows and service level agreement. Pegasystems’ primary strength is its unified architecture based on a powerful business rule management system (BRMS) and predictive analytics decision management engine. The platform combines process flow definitions, rule processing, data handling, cross-platform UIs, a complete mobile application development platform, BAM, content management, case management, application integration and other functions in one model-based development and runtime architecture that supports structured and unstructured process styles.
  • It's easy to automate people-centric and data-centric processes using PRPC platform. It also helps business users and IT team to develop application easily, integrate multiple data points and deliver value.
  • Pega’s Strategic Apps, Cobrowse and OpenSpan offerings appeal to midmarket customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the midmarket.
  • Pega doesn't support powerful data or process modeling capabilities as compared to the other tools.
  • Pega doesn't support full extraction, transformation and loading capabilities as offered by other industry-leading tools. Pega support doesn't solve tickets correctly on-time.
  • Development cost reduction of 50%. Many of the fortune organizations transitioned to a model-driven approach with agile methodologies and it helps in saving development time for new applications
  • The workflow implemented can leads to ROI increase of 70% YoY within credit card authorization processes.
  • Pega PRPC boosted the end-user productivity by up to 55%. As discussed with end-users who have informed productivity gains due to less manual efforts, no work outside Pega, no excel sheet reconciliation & workflow automation.
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
Pega Platform is well suited for :

1) Operational decision management, predictive analytics, and IoT integration.
2) Its “data pages” capability is a highly flexible data structure that acts as a context broker to enrich process instance data with contextually relevant information from outside the iBPMS.
3) Pegasystems acquired OpenSpan, a desktop interaction discovery and robotic process automation tool, to provide a noninvasive, rapid time to solution for midmarket buyers

Pega Platform Feature Ratings

Process designer
9
Process simulation
9
Business rules engine
9
SOA support
7
Process player
5
Form builder
8
Model execution
8
Social collaboration tools
7
Dashboards
6
Standard reports
8
Custom reports
5