TrustRadius
Pega 7 Platform is a business process management and process automation platform from Pegasystems.https://dudodiprj2sv7.cloudfront.net/product-logos/8q/iK/3THXIU7MTWHC.JPEGPegasystemsPega for Field Workforce Management in Google Network Operations2018-08-31T03:25:37.348ZWe use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.,Pega platform allows us to build a totally customizable UI
Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
Pega has proven relatively simple to intergrate other tools with because of its open API,We had a major issue with the calendering function in Pega. I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time. I was told by Pega that there is no such capability today, and we could manage appointments only through a very manual, reassign screen.
Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.,7,So far, Pega has not provided any ROI as I have not reduced my people headcount processing my transactions today.
Pega actually increased handling time on our ticket transactions during the adaptation phase. We are now just coming out of that phase and starting to see a tiny bit of how the automation we have built thus far has benefited.
I think we erred in that we tried to build too much, at the same time. We aimed for the stars and it opened up the opportunity to overlook a lot of important details. We also tried to build for several interdependent teams at the same time, in our rush to replace our old system. We should have slowed down the build and/or increased the number of resources we had dedicated to building and operational maintenance.,Mona Rishi, PMPPega Power2018-08-14T18:00:03.071ZIn my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.,The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
Design-once, deploy-anywhere user interface-saves a lot of effort.
Less coding, adopts changes and quick developments.,Should focus on improving the search engine on PDN training.
Very costly tool for small scale companies.
Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market,10,Reduced the time needed to put in any changes in the system by almost over 50%
Reusability of rules and existence of out of box Pega functionalities reduced the development time by 30-40%.
Overall project implementation efficiency end to end (requirements to production implementation) increased by 30-40%.,SQL Developer, SoapUI NG Pro, EclipseDishank VishnoiPega platfrom2018-08-10T22:01:48.246ZIn our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.,Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.,N/A,8,Pega can improve user interface features. For most of the cases business expect different kind of user interface and styles which is a kind of time consuming in comparison with other areas and sometimes may not possible
Easy Management of multiple teams who are developing code at a fast pace. The deployment process is so quick in Pega7. Pega development enforces and suggests the involvement of business teams from the start and in each phase. It offers good tools to showcase the changes.,Sundeepthi NamanaMy Experience with PEGA2018-08-10T20:39:23.711ZPega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.,Pega is a Business Process Management tool. It can be used to manage the business flows, and enables us to quickly build end to end applications . It can also be integrated with legacy systems.
It can be used to automate lots of manual tasks, by using its back end agents features. It can also get updates from other systems and process claims without any manual intervention
Pega has out of the box reporting and dashboards which can be used to manage the metrics.,Pega has to come up with ways to integrate with cloud, which is ubiquitous now. The tools should change to adapt it.
Pega has to improve in providing detailed documentation for all its features. There is very little documentations on some features like high availability.
Pega has to come up with ways to implement A/B testing. In the current world there is no time to deploy and rollback.,9,We have built one application for multiple clients with minimal configuration changes, which is a huge plus in terms of maintainability.
Changes to the application can be done in very little time.Nagendran ArumugamPEGA rules the internal customers but needs to impress external customers now.2018-06-28T07:07:14.375ZIt is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.,Case management
Rules-based decision making
Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
Managing incoming and outgoing communications.,User interface
Version updates
Using Pega as a data management tool for the enterprise data,9,Reduction of call handling time by 30%.
Ability to make and deploy changes faster and dynamically.
Ability to automate processes and notify internal and external customers via several communication options.,Salesforce Commerce Cloud and TIBCO BusinessConnect,Adobe Experience Manager, Adobe Analytics, Adobe TargetAshish Kamdar
Windows, Linux, Mac
Pega Platform
159 Ratings
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