TrustRadius
Pega 7 Platform is a business process management and process automation platform from Pegasystems.https://dudodiprj2sv7.cloudfront.net/product-logos/8q/iK/3THXIU7MTWHC.JPEGPegasystemsPega Power2018-06-11T19:39:29.190ZWe are using the Pega platform to build custom workflow applications across the organization. I am leading the effort for our back office work to seamlessly orchestrate and automate complex service requests for our customers. We have engaged E&Y to help build a foundation framework where each workflow use case can leverage the common structures.,The Pega platform has enabled us to quickly develop end to end tracking of back-office processes along with a myriad of integration points to legacy systems to automate a number of manual steps.
Out of the box reporting and dashboards have saved time for our business partners in adapting to the new processes and managing to metrics in real time.
Prototypes of the workflow are invaluable in gaining a quick validation of the workflow with end users. With Pega, we are able to build those models very quickly.,The features themselves are not difficult to use, but I think Pega oversells the simplicity to non-technology organizations. While workflow can be built with minor training, having the proper data models and class structures established are critical to long-term success.
Out of the box, error handling can be confusing to a novice developer in Pega. Pega can handle exceptions automatically but the default “broken queue” concept can get messy and ultimately result in work that sits unnoticed by end users and creates extra work for the support team.
Experienced Pega engineers are in short supply and therefore more expensive than most other developers.,8,With our framework, we have been able to build new applications in 10% of the time/cost. Example, we built an application that took 8 months and 1.2 million k in a traditional .net environment and was able to build a similar application in 60 days for about 100k
Collaboration with the designer shaves weeks off the requirements gathering
Standard reporting is a launchpad that allows the users to accept the system without waiting for MIS reports to follow application build which often would usually delay use for 60 to 90, but not with Pega,AppianChuck KellyReview from a distance2018-06-07T18:27:37.176ZIn my organization, Pega is being used by Finance Technology team. We use Pega in the following segments: -
1. to build an approval workflow for Account Payable and Account ReceivableBusiness Problem - Automation of approval based on pre-defined rules, routing hierarchy, escalation matrix and on-time reporting2. to build a Collection frameworkBusiness Problem - Automation of collection processes without manual interventions, the notification system.,Pega provides frameworks for various domains. This speed-ups the development process.
Routing, Notification, Assignment, Escalation - these are inbuilt features in Pega. Without minimal configuration, these can be used to solve business problems.
Pega's responsive user interface helps to create software products for different devices.
Pega has a very rich support community.,Handling big data, like a file with 10GB of data.
Integration with NoSQL databases.
Customize reporting.
Using Java8 features like Lambda functions or Stream APIs.
Integration with popular web services, like Amazon S3, KMS, DynamoDB etc.,8,Positive: Application build time reduces to 40%-60%.
Positive: UI is well accepted.
Negative: Custom reports are hard to deal with.,AWS Lambda, AWS CodePipelineSankhadeep BasakAre you looking for Pegasystems PRPC Pega7?2018-06-07T15:16:44.799ZMy current client is using Pega Platform for a department. It is used for call center customer service and workflow management of 80 type of different requests. Also, it is used for updating the backend legacy systems.,Pega is a robust and reliable product for development and production management. Its core strength is scalability and ease of reusability of code with int he application and as well as leveraging the application into a different line of business/channels.
Easy Management of multiple teams who are developing code at the fast pace. The deployment process is so quick in Pega7. Pega development enforces and suggests the involvement of business teams from starting and in each phase. It offers good tools to showcase the changes.
Now Pega evolved even bigger by introducing and including the Decision Strategy manager and robotics which are cutting edge technologies now. Pega offered REST APIs and development of services is quite fast and supporting the wide range of protocols.,Pega can improve user interface features. Most of the cases business expect different kind of user interface and styles which is a kind of time taking in comparison with other areas and sometimes may not possible.
Pega can introduce more features in Reports. Reports performance can be improved. It would be great if business and developers are given with more features to customize the reports.,8,Pega has generated a great return on investment.,,Microsoft SQL Server, SoapUI NG Pro, New Relic APMSreenivasa KilaruPega - an affordable BPM platform2018-05-17T18:56:14.065ZIt is one of the finest BPNM tools out there and has been used to provide a solution to partially automate many processes for which a team of 10 to 15 people was required earlier. Used an established framework also helped in saving a lot of money in research and development of a completely new in-house tool.,The learning curve is not very high which helped in quickly integrating newbies to the team and train them.
It has a lot of deployment ready features e.g : a ready to deploy cross platform UI with minimal customization, engines to handle business rules and a robust data handling engine.
New state of the art features like IOT integration and analytics are added benefits.,It is a solution which can be quickly customized for a market-ready product but there is are limitations on that. To go beyond a certain limit needs professionals which are hard to find.,8,It helped save a lot of money because of template-based development.
Solutions were deployed in quick time because a lot of time was saved on research and development.
New low priced resources could be quickly cross-trained and deployed in a matter of days.,,AWS Config, Google AnalyticsDhruba Jyoti NagPega for Field Workforce Management in Google Network Operations2018-08-31T03:25:37.348ZWe use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.,Pega platform allows us to build a totally customizable UI
Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
Pega has proven relatively simple to intergrate other tools with because of its open API,We had a major issue with the calendering function in Pega. I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time. I was told by Pega that there is no such capability today, and we could manage appointments only through a very manual, reassign screen.
Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.,7,So far, Pega has not provided any ROI as I have not reduced my people headcount processing my transactions today.
Pega actually increased handling time on our ticket transactions during the adaptation phase. We are now just coming out of that phase and starting to see a tiny bit of how the automation we have built thus far has benefited.
I think we erred in that we tried to build too much, at the same time. We aimed for the stars and it opened up the opportunity to overlook a lot of important details. We also tried to build for several interdependent teams at the same time, in our rush to replace our old system. We should have slowed down the build and/or increased the number of resources we had dedicated to building and operational maintenance.,Mona Rishi, PMP
Windows, Linux, Mac
Pega Platform
158 Ratings
