The power of Pega is build for change
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop …
Pega Platform
Pega Platform
Pega Platform
Starting at $90 Per User Per Month
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What is Pega Platform?
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
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Top Rated
2019
Popular Features
View all 13 features- Business rules engine (63)9.292%
- Dashboards (61)9.090%
- Process designer (63)8.888%
- Standard reports (61)8.282%
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Pricing
View all pricingStarter
$90.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Product Demos
Center-Out Explained
05:00
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Pega Platform?
Pega allows you to build scalable,
enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI
apps, all on one unified platform.
According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.
Pega Platform Features
Process Engine Features
- Supported: Process designer
- Supported: Process simulation
- Supported: Business rules engine
- Supported: SOA support
- Supported: Process player
- Supported: Form builder
- Supported: Model execution
Collaboration Features
- Supported: Social collaboration tools
Reporting & Analytics Features
- Supported: Dashboards
- Supported: Standard reports
- Supported: Custom reports
Additional Features
- Supported: Application Development
- Supported: Case Management
- Supported: Cloud Decision Management
- Supported: Intelligent Virtual Assistant
- Supported: Mobility
- Supported: Robotic Automation
- Supported: Workforce Intelligence
Pega Platform Video
Looking for a business architecture that’s designed to make your enterprise more resilient today and stronger tomorrow? Don Schuerman guides you through Pega’s unique approach to “Center Out” digital transformation in this short video.
https://www.pega.com/insights/resources/center-out-explained
Pega Platform Integrations
- Salesforce.com
- SAP
- Legacy System APIs
- standards-based protocols (like SOAP
- REST and more)
Pega Platform Competitors
- IBM Business Automation Workflow
- Appian
- Oracle BPM Suite
- Salesforce Platform Cloud
Pega Platform Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global Support |
| Supported Languages | All major languages; localization available |
Pega Platform Downloadables
Frequently Asked Questions
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
IBM Business Automation Workflow, Appian, and Oracle BPM Suite are common alternatives for Pega Platform.
Reviewers rate Model execution highest, with a score of 9.6.
The most common users of Pega Platform are from Enterprises (1,001+ employees).
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January 27, 2022
The power of Pega is build for change
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.
- Background processing
- Casetype management
- Reporting
- Work delegation
- API invocation
- Specialization
- Debugging of Java code if we write for custom requirement
September 13, 2021
Pega Platform: Good to have
Score 7 out of 10
Vetted Review
Verified User
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
- Building environment tool itself so i can build large application less than a month.
- Powerful and easy to peruse your career, if you don't have a computer science background.
- Easy to maintain and quick update on version and patches.
- its provides a less code if you have trouble writing code.
- Sometime facing challenges post updating of patches.
- Improvement needed in reporting capabilities.
- complex solution both users and some part handled by the IT team.
- It's very hard to find resources in pega.
September 10, 2021
Pega will reduced time to develop new apps
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
- Case management
- Rules
- Integration
- Debugging tools needs to be user friendly
- Process view can be better when compared to other apps
- Integration GUI needs to improve
August 20, 2021
Good RPA tool
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
- It has an excellent process automation platform.
- The reporting feature is very good.
- It has connectors and translators to connect with other applications fairly easily
- The setup process is bit complex and requires training.
- Does not have good data scrapping abilities
January 14, 2020
Pega Platform is OK
We use it to lay over an outdated system that our customer service agents use to support our customers as well as Pega Knowledge for articles for agents to have access to information within the system they are supporting. We only use it in CS, other departments are not using it yet.
- Knowledge Articles
- Task Oriented
- Slow
- Training
November 08, 2019
Pega for Field Workforce Management in Google Network Operations
We use Pega across our department to address a workforce management automation issue that we had. Previously, my team was manually assigning field technicians to work requests that we received for our data centres. Pega is now helping us automate that assignment, and also choose the best resource for the job based on logic we have inputted.
- Pega platform allows us to build a totally customizable UI
- Pega allows us to build logic that replaces decisioning, removing a lot of manul touch
- Pega has proven relatively simple to intergrate other tools with because of its open API
- I wanted my technician appointments visualized in a calendar, chronologically, and in a way that they could drag and drop appointments in order to manage their time.
- Pega's filtering capability on custom dashboards is very limited. When one of my agents does a custom search, and then opens a ticket from the results, when they go back to the results, all of the results have dissapeared and they have to search again. We should be able to click 'back' and have the results saved.
October 21, 2019
Great Robust Platform to Implement 1-on-1 Marketing
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
- Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
- Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
- Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.
- Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
- Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
- Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.
October 12, 2019
Pega Platform - The BPM market leader
Pega Platform is used for one of our client applications, which is related to banking. This platform is mostly used for creating web-based applications in an organization where companies have a process flow. The case management feature in Pega is used for problems like raising service requests in call centres, monitoring and auto resolution of those cases in a defined SLA. This also supports automated processing that does not need manual intervention.
- Case management feature
- Browser-based applications. You don't need any software installation on the machine to access Pega
- Background processing of the process flows
- Well defined intuitive out of the box UI available which needs less customization
- Supports both front end and backend applications
- None
May 26, 2019
Pega Robotics as a RPA tool
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.
- Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
- "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
- Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.
- Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
- Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
- It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.
February 08, 2019
Pega - A King in Case management
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
- Case Management
- Easily configurable User Interface
- Invoking Service APIs
- SR's Hotfixes
- Data management
- Designer studio latencies
The purpose of the project is to automate the Wire Processing process in the Advisor Desktop and Front Office Wire Initiation system (FWI) applications. A Wire request is received from the Advisor desktop’s “FWI- Bot queue,” the virtual analyst will then pick the request from this queue and key in the wire in FWI system following the business logic corresponding to the wire type.
- It is good working on Pega robotics. It makes work easier and simple. It is easy to automate work using Pega robotics' automation.
- Good support of custom code so you can extend functionality.
- Automation of desktop or web application.
February 05, 2019
Pega Platform
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
- It has very good potential to be customized to fit your needs.
- Browser base so it can run on any computer with a browser only. No installation needed.
- Java base but no coding required for the most part except some advanced things that might require some coding.
- Easy to update when a new version becomes available as long you do not have a lot of customization and you try to utilize the out of the box features.
- Pega uses so much new jargon that you need to learn. For example, Harness.
- So many drill-downs: every time you need to create something you end up with 5 tabs to drill-down.
- For example, if you are adding a property with a when rule you keep drilling down to create everything and it can get a little more difficult to keep track of where you are.
- It can be customized to do anything you need and it is difficult and not recommend.
September 05, 2018
Awesome Platform
We use Pega PRPC across the organization for various Workflow Processes, which include: Prior Authorizations, Claim Processing, Appeals & Grievance Processing, and a few Call Center applications.
- Workflow
- SLA
- Reduced Time to Market
- Integrations like SMS and Push notifications
September 03, 2018
Forget code, cons and pros on using the Pega platform
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
- Decisioning. Pega exceeds expectations to provide solutions to complex business requirements and integration.
- Scalability. Pega is designed to support any size of process management and can quickly grow and adapt for future business needs.
- Rapid Change. Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.
- Pega is so big and complex that implementing a rather easy requirement can be overwhelming .
- Pega requires a lot of knowledge to implement any kind of requirement. There are several levels of certifications in order to properly use the tool.
- Some basic programming knowledge is not enough to learn to use Pega. Some features even go against general programming rules.
August 31, 2018
Pega is a fantastic platform with a lot of upside...
We use the Pega Platform for its Robotic Process Automation functionality. We've been using it since early 2015 and have found great value in the robotic process automation platform. We have used both the fully automated robotic process automation "Bots" as well as the robotic "desktop" automation bots that work along side a human for completing their tasks. We use the RPA solutions primarily within our customer service department at this time.
- Great flexibility in creating a UI for Robotic Desktop Automation solutions.
- Web services are able to be used in conjunction with the RPA solutions.
- Process Recording and automatic code generation is a very nice feature as well.
- RPA marketing likes to say that traditional developers are not needed to "code" RPA solutions. This is not true for Pega RPA. A coding background is really needed to work on advanced automations.
- The pricing / licensing model for RPA bots does not compete well with some competitors.
August 27, 2018
Easy and quick to build complex apps, can sometimes be limiting or frustrating to work in.
Our company almost exclusively develops in Pega, we have over a dozen teams working with many different clients. Pega as a platform aims to address work flow and business process management, and for the most part, this is what we build. We build web apps that streamline and automate business processes and Pega as a developer tool is relatively easy to get into but has a lot of power and complexity once you get into it. Because of the relative ease for us developers, apps can be built quickly and fine tuned based on the customers needs and team sizes can be kept to a handful of developers.
- Quick development time. Much of the Pega "rules" are easy to configure and implement.
- Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
- Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
- Not all software is bug-free and Pega is no exception. Notable problems arise when upgrading between versions of already existing apps. Pega does its best to support apps but can be slow to respond.
- Small circle of users. Pega is a niche technology and much of its methods and functions strictly apply to Pega itself. There are not nearly as many resources to refer to compared to some of the bigger name technologies.
- Often restricted to the platform. Many of Pega "rules" are restricted, as there are approved "guardrails" Pega wishes developers to stay within. Clients may want one thing but Pega may not support it and it can be difficult navigating around the limitations Pega itself puts in place for these.
August 21, 2018
Why Pega Platform
We use Pega Platform in our Healthcare department, and we are working on making use of Pega across the organization. We use Pega Platform for addressing customer orders, to make a new order, or to manage/cancel/modify their orders through Pega Platform. We also use Pega's Customer Service application for dealing with patients.
- Pega is a codeless application which helps us spend less time in development and more time focusing on business
- CPM framework: They should improve it by making it more simple
August 14, 2018
Pega Power
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
- The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
- Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
- Design-once, deploy-anywhere user interface-saves a lot of effort.
- Less coding, adopts changes and quick developments.
- Should focus on improving the search engine on PDN training.
- Very costly tool for small scale companies.
- Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market
August 14, 2018
Pega Review
My recent project is about Human Resource management applications, allocation of resources into projects, current status of resources, project current status, and how efficiently we used resource through out the financial quarter.
- Exceptional handling/fools-proof code for faster results
- Built-in reports
- Faster building of code modules which can be built separately and joined together
- SMA, tracer, clipboard tools which make the debugging process much easier
- Easy building of User Interface
- Advanced shapes like email and work object status auto updations
- Multiple records of data retrieval from the DB causes slowness
- AES built in reports or customization of those reports are limited
- Expensive
- Limited out of the box functionalities
- Special UI components addressing is difficult
August 10, 2018
Pega platfrom
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
- Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
- Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
- Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.
- N/A
August 10, 2018
Build for change :)
Pega Platform is in the Automation team to automate the data center operations and budget management and tracking before data center-upscale/downscale requests.
- Workflow management. Easy development and maintenance of customer processes
- Integration. Readily available adapters to connect to commonly used systems.
- Time to Market from initiation phase.
- Solution frameworks available for specific industry needs, and can be tailored to meet custom requirements
- B2C engagements
- AI, ML
- Easy development of very high end UI
August 10, 2018
Pega Platform Review : Pega Experience from the beginning
Pega platform is used as a development tool to deliver BPM software in our organization. It is used in one SBU not in the whole organization. It is used to develop solutions related to domains such as Healthcare, Insurance Banking and Finance. In addition, it is used to build fleet management system and logistics related system.
Following Pega Best practices and having Pega expertise benefits in developing large scale software solutions in long term. This toll can manage large data sets with reports, It encourages developer to build with the end product in mind. Performance issue handling, Exceptions handling and even including comments is monitored at development time.
There are in built frameworks in Pega platform that provides the ability to develop and deliver solutions faster. Developing UIs in Pega is easy. Developer need to drag and drop inbuilt Pega layouts and can apply necessary CSS and styles using Pega skin. So, UIs can be customized to meet customer needs. These responsive UIs are easily accessible from mobile, tab and desktop with minimum and/or no configuration.
- Reusability
- Pega’s Situational layer cake architecture is capable of organizing application to suit enterprise needs. An enterprise can have a complex organization structure located around the globe. Because of Situational layer cake architecture reusing common policies and procedures is easy while allowing for differences between products, regions, channels and customer segments.Whereas with some application development platforms, separate copies of the application should be created to suite different business context.
- Faster application delivery
- With Pega developers can reuse common policies and procedures, replicate functions and industry specific frameworks and utilize pega UI elements to develop applications. IT is easy to deploy.Therefore developers are capable of delivering application earlier compared to some application development platforms. Pega reduces time taken to deliver an outcome.
- Pega upgrades
- Pega platform is upddated to adapt and work with latest technologies.
- Proprietary users support and maintain Pega platform continuously. Pega customer support is always willing to enhance product support.
- Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
- If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
- Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
August 10, 2018
Pega platform review
We use Pega across our departments primarily to support internal operations. It works well to automate business processes with it's workflow capability.
- Workflow and case management
- Integration and services
- Customer Service for healthcare
- Data management
- Reporting
- Workforce intelligence
August 10, 2018
My Experience with PEGA
Pega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
The application manages end to end life cycle of claims.
We have multiple applications built in Peg, for claims management and fraud management.
- Pega is a Business Process Management tool. It can be used to manage the business flows, and enables us to quickly build end to end applications . It can also be integrated with legacy systems.
- It can be used to automate lots of manual tasks, by using its back end agents features. It can also get updates from other systems and process claims without any manual intervention
- Pega has out of the box reporting and dashboards which can be used to manage the metrics.
- Pega has to come up with ways to integrate with cloud, which is ubiquitous now. The tools should change to adapt it.
- Pega has to improve in providing detailed documentation for all its features. There is very little documentations on some features like high availability.
- Pega has to come up with ways to implement A/B testing. In the current world there is no time to deploy and rollback.
July 31, 2018
Pega the Way to go
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.
- Easy to configure and implement out of the box solutions
- The built-in functionality is amazing
- Code sharing and reuse is built into the product
- Inheritance is two-directional allowing for reuse
- Better access to the database for hosted solutions
- Lower cost for smaller applications and businesses
- The upgrade can be easier
- Provide guardrails when code will prevent upgrades