Pega Platform

Overview

Reviews

The power of Pega is build for change

10
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop …
Read full review

Good RPA tool

9
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very …
Read full review

Pega Platform: Good to have

7
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build …
Read full review

Pega Robotics as a RPA tool

10
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in …

Pega Platform

8
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across …

Pega Power

8
We are using the Pega platform to build custom workflow applications across the organization. I am leading the effort for our back office …

Pega Can!

8
My organization works as System Integrator so we use Pega Platform to build Solutions that accomplish our client's requirements. At this …

Pega Power

10
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an …

Pega platfrom

8
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI …

Popular Features

View all 13 features

Business rules engine (63)

9.0
90%

Dashboards (61)

8.7
87%

Process designer (63)

8.5
85%

Standard reports (61)

8.0
80%

Reviewer Pros & Cons

View all pros & cons

Pricing

View all pricing

Starter

$90.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Reporting & Analytics

8.3
83%

Process Engine

8.2
82%

Collaboration

8.0
80%

Content Management Capabilties

4.4
44%

Product Details

What is Pega Platform?

Pega allows you to build scalable, enterprise-grade CRM, Robotic Process Automation (RPA), BPM, Case Management, and AI apps, all on one unified platform.

According to the vendor, the Pega Platform transforms business stakeholders into citizen developers with a no code, visual app development experience, while empowering professional developers to architect applications with a model-driven approach in a low code environment. Pega aims to maximize productivity, re-use, and scale for the enterprise while delivering meaningful apps 6.4x faster, reducing development costs by 75% and driving ROI by 321%.

Pega Platform Features

Process Engine Features

  • Supported: Process designer
  • Supported: Process simulation
  • Supported: Business rules engine
  • Supported: SOA support
  • Supported: Process player
  • Supported: Form builder
  • Supported: Model execution

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports
  • Supported: Custom reports

Additional Features

  • Supported: Application Development
  • Supported: Case Management
  • Supported: Cloud Decision Management
  • Supported: Intelligent Virtual Assistant
  • Supported: Mobility
  • Supported: Robotic Automation
  • Supported: Workforce Intelligence

Pega Platform Screenshots

Pega Platform Video

Pega Platform Downloadables

Pega Platform Integrations

  • Salesforce.com
  • SAP
  • Legacy System APIs
  • standards-based protocols (like SOAP
  • REST and more)

Pega Platform Competitors

Pega Platform Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal Support
Supported LanguagesAll major languages; localization available

Alternatives

View all alternatives

Frequently Asked Questions

What is Pega Platform?

Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

What is Pega Platform's best feature?

Reviewers rate Model execution highest, with a score of 9.5.

Who uses Pega Platform?

The most common users of Pega Platform are from Enterprises and the Information Technology & Services industry.

Reviews

(1-25 of 200)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We develop applications for our customer for multiple domains like Insurance, Banking, Finance, Material Management etc... We can develop end to end application using Pega Platform. Pega Platform helps to develop the application quickly and deploy to the higher environment. We can easily manage the application versioning so that set of application be used to respective application and it be easily extended and enhanced.
  • Background processing
  • Casetype management
  • Reporting
  • Work delegation
  • API invocation
  • Specialization
  • Debugging of Java code if we write for custom requirement
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
If I compare the Pega Platform over any programming language then I will 10 out 10 because of fast development and deployment. Pega Platform provides set of OOTB rules which can be used to develop a new application as per the requirement. I would rate 10 out 10.
August 20, 2021

Good RPA tool

Score 9 out of 10
Vetted Review
Verified User
Review Source
Pega RPA helps to automate the finance operations and reduce the time-consuming manual processes by customer care employees. It is very easy to monitor the RPA execution and take timely corrective action when required. It is also very good in displaying consolidated data reports to give clear insights to leadership and stakeholders.
  • It has an excellent process automation platform.
  • The reporting feature is very good.
  • It has connectors and translators to connect with other applications fairly easily
  • The setup process is bit complex and requires training.
  • Does not have good data scrapping abilities
Pega [RPA] is good to address a specific business function requirement with not too many bots or automation processes. It takes time and effort to set it up. Though once done, it is very easy to configure and use. One should also run a POC to verify if this product meets the scalability requirements.
September 13, 2021

Pega Platform: Good to have

Score 7 out of 10
Vetted Review
Verified User
Review Source
Pega is a product that has the powerful toolset to build concrete CRM. we have switched from a complex system to Pega where we can build and automate the process that focuses our customers on all various digital channels. PEGA provides digital engagement and AI that adding key functionalities and capabilities around the process of automation.
  • Building environment tool itself so i can build large application less than a month.
  • Powerful and easy to peruse your career, if you don't have a computer science background.
  • Easy to maintain and quick update on version and patches.
  • its provides a less code if you have trouble writing code.
  • Sometime facing challenges post updating of patches.
  • Improvement needed in reporting capabilities.
  • complex solution both users and some part handled by the IT team.
  • It's very hard to find resources in pega.
Suited for:
CRM and automated tool.
Data modeling
Score 9 out of 10
Vetted Review
Verified User
Review Source
I am using in my project Pega RPA for integration purposes to interact external systems easily. There are a lot of benefits to give solutions to business problems. Pega has a lot of features which will speed up solution for rapid development, especially case management and rules are playing key roles in Pega.
  • Case management
  • Rules
  • Integration
  • Debugging tools needs to be user friendly
  • Process view can be better when compared to other apps
  • Integration GUI needs to improve
Telecom sector and banking sector. I had worked on these sectors and it is well suited. In these two sectors business complexity is high and changes need to done very quickly.
John Silva, MBA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Pega Platform to create a unified decision hub to centralize all marketing decisions to trigger all campaigns and channel interactions. We are also currently replacing our legacy CRM with Pega CRM. Our goal is to eliminate silos to provide a unified customer engagement platform so our business interacts with customers in a relevant and contextualized fashion.
  • Adaptive analytics - Pega platform allows you to feed data from all your interactions into their interaction history so it learns from past behavior and it starts predicting the best course of action.
  • Pega BPM - Business process management engine allows you to specify various business rules on a WYSIWYG way so you can visually understand all the process flow.
  • Pega provides a robust list of use cases on their website where you can learn how other companies implemented the platform and the pitfalls they overcame. Very helpful to also attend their user conference, PegaWorld.
  • Pega is a very robust platform but it requires lots of technical help to set it up. It would be helpful if Pega created business templates with best practices to follow, based on all their industry experience.
  • Pega academy is a great resource but only available for clients. I wish this resource was available for those on the evaluation phase so they can learn more about what next-best-action marketing is.
  • Pega is a low-code platform which doesn't excite most of the developers as they normally love to develop in new and exciting languages. I wish Pega helped facilitate the transition for developers to low code platform. It's a culture change not always easy to accomplish.
Pega may be very helpful if your company wants to move beyond just marketing automation and into integrating marketing with all internal processes. In our company we see marketing as more than just branding and advertising, but really as a way to facilitate great customer experiences. Pega works well if you share this vision. If you're only looking for a platform to run your advertising and campaigns than Pega may be too much for you.
Pega is a great platform but you must be careful to choose an implementation partner that works well with your company culture. Our first implementation partner was not a good fit and we struggled through the first round of deployment until we find two other partners (one for Marketing and another for CRM) who truly understood and worked well with our company.
rahul garg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Pega RPA has been used for a few years and the response is positive, it was started from one department and later on, it has been used in different verticals. It is very good in RDA(robot desktop automation) as well as RPA (robotics process automation), As of now, all the carried projects are related to manual processes automation which reduced man-hours and operation costs.
  • Pega RPA has translators for specific platforms which makes it easy to integrate and automate. For example, .Net translators helps to interrogate applications based on .Net platform.
  • "Wait for Create" feature is not available in any other RPA tool, which is handy during RPA workflows.
  • Pega RPA has special features for Pega application which makes it a preferred RPA tool for them.
  • Pega RPA doesn't have centralized control room which is available in other RPA tools. It should be there for the centralized control of bots.
  • Pega RPA should have better help documents and tutorials. Help.Openspan.com doesn't contain enough examples to understand the product. This will ease the lives of developers.
  • It should have better recording and data scrapping features which are present in other RPA tools like UIPath, AA, and Blueprism.
It is not suited for centralized bot deployments. If several bots need to be deployed, then it will be difficult to manage and control. Programmers have to create custom code components to collect log files, health files, etc. On the other hand, it is best suited for an application which takes a random time to load, works in Windows MDI, or in parallel programming.
sasya malireddy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our organization uses Pega Platform for case management and app development in our department. We provide solutions to our business needs using the Pega Platform. Our apps are built using the Pega platform and features. It addresses problems like employee management, which reduces a lot of the man hours that are put into carrying out the business.
  • Case Management
  • Easily configurable User Interface
  • Invoking Service APIs
  • SR's Hotfixes
  • Data management
  • Designer studio latencies
Pega Platform will specifically come in handy and will be very useful if your business needs are to be dealing with a lot of data collection, in considerably large data completion forms. It is less appropriate in fulfilling some complex business needs like invoking APIs that are hosted by an external server. Or if the business needs to have a lot of mobile development.
February 05, 2019

Pega Platform

Ammar Aldaffaie | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using Pega as a CRM ticketing system to track customers interactions and document call center cases. It is being used across multiple departments. It is very good at documenting customer's calls, addressing customer's inquiries, and transferring cases between departments. It is also good for building a workflow for multi-step cases, like opening a bank account or any other scenario where multiple steps are needed.
  • It has very good potential to be customized to fit your needs.
  • Browser base so it can run on any computer with a browser only. No installation needed.
  • Java base but no coding required for the most part except some advanced things that might require some coding.
  • Easy to update when a new version becomes available as long you do not have a lot of customization and you try to utilize the out of the box features.
  • Pega uses so much new jargon that you need to learn. For example, Harness.
  • So many drill-downs: every time you need to create something you end up with 5 tabs to drill-down.
  • For example, if you are adding a property with a when rule you keep drilling down to create everything and it can get a little more difficult to keep track of where you are.
  • It can be customized to do anything you need and it is difficult and not recommend.
If you need a good CRM for your customer service team to track customers interactions and you like to manage it without coding, it is a perfect option. It is very good for any case with multiple steps. For example, a bank, health insurance company, or auto insurance quote application.
June 11, 2018

Pega Power

Chuck Kelly | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using the Pega platform to build custom workflow applications across the organization. I am leading the effort for our back office work to seamlessly orchestrate and automate complex service requests for our customers. We have engaged E&Y to help build a foundation framework where each workflow use case can leverage the common structures.
  • The Pega platform has enabled us to quickly develop end to end tracking of back-office processes along with a myriad of integration points to legacy systems to automate a number of manual steps.
  • Out of the box reporting and dashboards have saved time for our business partners in adapting to the new processes and managing to metrics in real time.
  • Prototypes of the workflow are invaluable in gaining a quick validation of the workflow with end users. With Pega, we are able to build those models very quickly.
  • The features themselves are not difficult to use, but I think Pega oversells the simplicity to non-technology organizations. While workflow can be built with minor training, having the proper data models and class structures established are critical to long-term success.
  • Out of the box, error handling can be confusing to a novice developer in Pega. Pega can handle exceptions automatically but the default “broken queue” concept can get messy and ultimately result in work that sits unnoticed by end users and creates extra work for the support team.
  • Experienced Pega engineers are in short supply and therefore more expensive than most other developers.
Pega is well suited for developing applications that manage fairly straightforward stages and steps based workflows. Complex workflows can be built but are more difficult to maintain and modernize, particularly when required to deviate from basic out of the box features and writing custom code. This risk is mitigated by experienced Pega architects setting and enforcing design practices.
Sankhadeep Basak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In my organization, Pega is being used by Finance Technology team. We use Pega in the following segments: -
  1. 1. to build an approval workflow for Account Payable and Account Receivable
  2. Business Problem - Automation of approval based on pre-defined rules, routing hierarchy, escalation matrix and on-time reporting
  3. 2. to build a Collection framework
  4. Business Problem - Automation of collection processes without manual interventions, the notification system.
  • Pega provides frameworks for various domains. This speed-ups the development process.
  • Routing, Notification, Assignment, Escalation - these are inbuilt features in Pega. Without minimal configuration, these can be used to solve business problems.
  • Pega's responsive user interface helps to create software products for different devices.
  • Pega has a very rich support community.
  • Handling big data, like a file with 10GB of data.
  • Integration with NoSQL databases.
  • Customize reporting.
  • Using Java8 features like Lambda functions or Stream APIs.
  • Integration with popular web services, like Amazon S3, KMS, DynamoDB etc.
  • Well Suited - Domain specific problems, especially where task routing, assignment, notification & escalation are involved.
  • Less Suited - a framework to handle large data, for example, if you want to process a CSV file with 10GB size with 10 million rows.
Sreenivasa Kilaru | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
My current client is using Pega Platform for a department. It is used for call center customer service and workflow management of 80 type of different requests. Also, it is used for updating the backend legacy systems.
  • Pega is a robust and reliable product for development and production management. Its core strength is scalability and ease of reusability of code with int he application and as well as leveraging the application into a different line of business/channels.
  • Easy Management of multiple teams who are developing code at the fast pace. The deployment process is so quick in Pega7. Pega development enforces and suggests the involvement of business teams from starting and in each phase. It offers good tools to showcase the changes.
  • Now Pega evolved even bigger by introducing and including the Decision Strategy manager and robotics which are cutting edge technologies now. Pega offered REST APIs and development of services is quite fast and supporting the wide range of protocols.
  • Pega can improve user interface features. Most of the cases business expect different kind of user interface and styles which is a kind of time taking in comparison with other areas and sometimes may not possible.
  • Pega can introduce more features in Reports. Reports performance can be improved. It would be great if business and developers are given with more features to customize the reports.
It is highly recommended ats workflow/case lifecycle management systems. Customer Service, Claims processing, warranty support systems, etc.. It is highly recommended as an enterprise service bus for offering the services across different applications. Robotics are recommended for robotic processing.
Dhruba Jyoti Nag | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is one of the finest BPNM tools out there and has been used to provide a solution to partially automate many processes for which a team of 10 to 15 people was required earlier. Used an established framework also helped in saving a lot of money in research and development of a completely new in-house tool.
  • The learning curve is not very high which helped in quickly integrating newbies to the team and train them.
  • It has a lot of deployment ready features e.g : a ready to deploy cross platform UI with minimal customization, engines to handle business rules and a robust data handling engine.
  • New state of the art features like IOT integration and analytics are added benefits.
  • It is a solution which can be quickly customized for a market-ready product but there is are limitations on that. To go beyond a certain limit needs professionals which are hard to find.
Pega is very well suited to automate existing business process which requires a moderate amount of automation. A solution built with it can be deployed in quick time and since the learning curve is low, newbies can be easily integrated into the team to work on development. But specialist professionals are hard to come by when more advanced requirements are the need of the hour. The documentation is surprisingly sparse, pdn being the only primary reference.
May 02, 2018

Pega Can!

Santo Quattrone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
My organization works as System Integrator so we use Pega Platform to build Solutions that accomplish our client's requirements. At this moment, we're working for a very important Italian Telco Operator, building a new solution to manage the sale of product and service to its customers. The Pega Platform offers an "all-in-one" experience avoiding multiple interoperating legacy systems.
  • It allows a fast delivery of new requirements thanks to the perfect integration with Agile and DevOps
  • Allows multiple parallels developments in "independent" areas, so multiple requirements can be implemented avoiding long development time.
  • Extreme modularity, its rules can be personalized or differentiated by the environment, user profile, localization and so on using few and simple configurations.
  • CPQ can be extended with a more powerful eligibility/compatibility features.
Pega can be addressed as BPM engine, Thanks to its powerful integration mechanisms; with its vertical customization (Insurance, Claim, etc...), it allows a very positive experience in a more complex end-to-end experience. I think that Pega has to enforce its CRM features and CPQ.
August 14, 2018

Pega Power

Dishank Vishnoi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
In my organisation we are using Pega Platform in one department which is AES i.e Application Engineering Services. We have built an application on Pega for insurance domain basically used for handling premiums and claims for London Market.

Earlier it was all paper work and complex processes which Brokers had to undergo for processing premiums and claims but with Pega application coming into the picture all these are processes are simplified and automated.
  • The big advantage is we don't have to have to build the system from the scratch like any conventional programming.
  • Case Life Cycle Management - which allows any business user to capture and process the full scope of work in their operations, be it document handling, approvals, decision making, etc. These tasks can all be built into a process flow to automate as much as possible.
  • Design-once, deploy-anywhere user interface-saves a lot of effort.
  • Less coding, adopts changes and quick developments.
  • Should focus on improving the search engine on PDN training.
  • Very costly tool for small scale companies.
  • Pega’s Strategic Apps, CoBrowse and OpenSpan offerings appeal to mid-market customers, but Pega is not aggressively promoting Pega 7 and Pega Express as stand-alone iBPMS platforms to the mid-market
A business friendly toolkit for defining applications. Unlike traditional BPM tools, there are much less complicated, technical syntax to handle in modelling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create a business application from the PegaSystems BPM framework if desired.
August 10, 2018

Pega platfrom

Sundeepthi Namana | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In our organization we as system architects configure the application to resolve the problem. We configure application assets such as UI forms, automated decisions and correspondence. Then we review the application with business for approvals.
  • Versioning: We can create a new version of a rule whenever case behavior needs to change. Pega maintains a history of changes to a rule, allowing system architects to review the change history and undo changes if needed. Since each rule describes a specific case behavior, the rest of the case is unaffected. For example, a system architect updates a UI form with instructions and removes a critical field. You can review the history of the form and revert back to the version before the changes were made, without changing other rules in the application.
  • Delegation: We can delegate rules to business users to allow business users to update case behavior as business conditions change. The business user updates the delegated rule, while other parts of the application remain unchanged. For example, expense reports that total USD25 or less are approved automatically. You create a rule to test whether an expense report totals USD25 or less and delegate the rule to the Accounting department. The Accounting department can then update the rule to increase the threshold for automatic approval increases to USD50, without submitting a change request for the application.
  • Reuse: We can reuse rules whenever an application needs to incorporate existing case behavior. Otherwise, you must reconfigure the behavior every time the behavior is needed. For example, you create a UI form to collect policyholder information for auto insurance claims. You can then reuse this UI form for property insurance claims and marine insurance claims.
  • N/A
Build a Banking Application where customers can check for loan, insurance status based on the loan numbers provided. Customers register with bank, login to the portal and search for the loan status. Create a portal for applying loan / insurance claim which is routed to manager for approval upon successful background verification. Once approved, email customers for notification. Invalid applications go to false claims table for rejection. Also create a portal for banking payments to other banks for existing customers via NEFT/IMPS
Nagendran Arumugam | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Pega platform is used to build customer care applications which are used by customer care agents. Agents use the applications to file claims for customers and service them. It is used to capture all the details from the customers about their issues and tag it to the claims.

The application manages end to end life cycle of claims.

We have multiple applications built in Peg, for claims management and fraud management.
  • Pega is a Business Process Management tool. It can be used to manage the business flows, and enables us to quickly build end to end applications . It can also be integrated with legacy systems.
  • It can be used to automate lots of manual tasks, by using its back end agents features. It can also get updates from other systems and process claims without any manual intervention
  • Pega has out of the box reporting and dashboards which can be used to manage the metrics.
  • Pega has to come up with ways to integrate with cloud, which is ubiquitous now. The tools should change to adapt it.
  • Pega has to improve in providing detailed documentation for all its features. There is very little documentations on some features like high availability.
  • Pega has to come up with ways to implement A/B testing. In the current world there is no time to deploy and rollback.
Pega is well Suited for
  • Building business process applications which have assignments, routing and escalations.
  • Best suited for customer care applications.

Less suited for
  • applications which have the system of records in some other system (ie) For claims application the claims details has to be in pega, if the info has to be fetched from some other system it makes the application slow.
Ashish Kamdar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It is used as a BPM for the call center agents and to manage the rules of the client's proprietary claims entitlement engine.
  • Case management
  • Rules-based decision making
  • Automating repetitive business processes, but being smart to identify changes and also update decision-making rule dynamically.
  • Managing incoming and outgoing communications.
  • User interface
  • Version updates
  • Using Pega as a data management tool for the enterprise data
Best suited for:
1. Business Process Automation
2. Rules-based Decision Making
3. Managing middle-office/ back-office operations

Not suitable for: Customer facing application and management.
June 20, 2018

Catchup Pega

Phanindra reddy Bommu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are service providers for our customers and we are suggesting our customers use Pega for Business Process Management. As we don't have to have to build the system from the scratch. We design the Business Process Flow for our Finance processes. We can have dashboards, reports and also many administrative tasks. There are also notifications/integration as well as SLA escalations built in the tool.
  • Pega Platform architecture combines process flow definitions, data handling, case management and other functions in model-based development.
  • A non-coding approach based on rules with inheritance helps Pega more attractive product
  • Pega's "data pages" capability is a highly flexible data structure.
  • Pega's another advantage is that we can design it once and deploy it anywhere
  • Like IBM BPM Pega doesn't have integration capability. We expect a good array of products which suits needs of various requirements. IBM's strength is its integration capability.
  • There is a scope of improvement of ruleset and version control management.
  • Its terminology is somewhat difficult to understand for a new developer
Our customers' businesses are with healthcare and insurance domains which have multiple business ends and all of them needs to connect to business processes in the end. Pega achieved this goal of designing them and now most of the processes are running on Pega Platform. It also replaced the existing manual intensive business processes.
Pavani Regulagedda | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
In my organisation, we use Pega for payroll processing.
  • Pega is the Best BPM tool when working with large projects whose user radius is across the globe. It is flexible, scalable.
  • It allows a fast delivery of new requirements, easy to deliver in Agile model
  • Best data processing capabilities
  • Less customization
  • Easy to transform business requirements into Workflows and rules
  • No support for minor customizations from Pega team .Ex: I need a calendar icon which can display holidays. They could not support me with this.
  • Documentation about new enhancements in pdn is not complete.
  • Reports are not enhanced for a long time. We need more scalable features in Reports.
  • Latency issue
Pega Platform is the best BPM tool with more modularity, scalability and best case management features. Very much suitable for Banking, health insurance, and Finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega implementation project. The Pega product enhancements launched every year reduces a lot of customization. Pega is not suitable for Reporting type projects because reporting is not enhanced.
sarat thithy | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Pega platform is used in my organisation for health insurance projects. We have a huge user base who use this application to get approvals for insurance.
  • Fast development and delivery, very good for Agile projects.
  • Pega Support Community is a great forum to learn new concepts.
  • It's very scalable and flexible.
  • Pega needs to improve in terms of training on new upgrades of Pega.
  • The Pega team themselves do not provide history and description for its rules. No proper documentation.
  • Machine learning, RPA should be better .
  • Should have better automatic unit testing (AUT).
  • Reporting needs improvements.
Pega is very well suited for projects with big user bases. It's not suitable when we need to hold large chunks of data for processing.
David A. Herrera | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use the Pega platform across the whole organization to provide Business solutions to our clients. Pega is our main Process Management System to solve our client's requirements.
  • Decisioning. Pega exceeds expectations to provide solutions to complex business requirements and integration.
  • Scalability. Pega is designed to support any size of process management and can quickly grow and adapt for future business needs.
  • Rapid Change. Pega solves the problem of implementing a new requirement in an existing system. System Architects can add, remove or change any type of process on the go.
  • Pega is so big and complex that implementing a rather easy requirement can be overwhelming .
  • Pega requires a lot of knowledge to implement any kind of requirement. There are several levels of certifications in order to properly use the tool.
  • Some basic programming knowledge is not enough to learn to use Pega. Some features even go against general programming rules.
Pega is perfect to implement Process Management for any kind of company, by using each process as a case type, they all can be managed in one single system. This eliminates the need to maintain several systems in parallel.
August 14, 2018

Pega Review

Narayana Sastry Yanamandra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
My recent project is about Human Resource management applications, allocation of resources into projects, current status of resources, project current status, and how efficiently we used resource through out the financial quarter.
  • Exceptional handling/fools-proof code for faster results
  • Built-in reports
  • Faster building of code modules which can be built separately and joined together
  • SMA, tracer, clipboard tools which make the debugging process much easier
  • Easy building of User Interface
  • Advanced shapes like email and work object status auto updations
  • Multiple records of data retrieval from the DB causes slowness
  • AES built in reports or customization of those reports are limited
  • Expensive
  • Limited out of the box functionalities
  • Special UI components addressing is difficult
Less time, robust code situations, good performance.
August 10, 2018

Build for change :)

Sushant Balur | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Pega Platform is in the Automation team to automate the data center operations and budget management and tracking before data center-upscale/downscale requests.
  • Workflow management. Easy development and maintenance of customer processes
  • Integration. Readily available adapters to connect to commonly used systems.
  • Time to Market from initiation phase.
  • Solution frameworks available for specific industry needs, and can be tailored to meet custom requirements
  • B2C engagements
  • AI, ML
  • Easy development of very high end UI
Process intensive systems can best use Pega. If there is a process, there can be Pega :)
July 31, 2018

Pega the Way to go

David Burnham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used by different agencies for specific applications. It addresses licensing, purchase, payments and communication routing.
  • Easy to configure and implement out of the box solutions
  • The built-in functionality is amazing
  • Code sharing and reuse is built into the product
  • Inheritance is two-directional allowing for reuse
  • Better access to the database for hosted solutions
  • Lower cost for smaller applications and businesses
  • The upgrade can be easier
  • Provide guardrails when code will prevent upgrades
It is very well suited for the workflow process and implementing business process across companies. It is not well suited for transaction-based processing.
Leduan Camarero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
By an organization within Anthem. We are building a claims systems for their FEP business.
  • Claims management. Pega does this particularly well by offering a rich out of the box experience requiring very little custom coding.
  • UI building. Pega makes this aspect of software development very expedient by making it a drag and drop experience with auto-generated code.
  • I would like to see more How-To guides in the help system itself, in particular, How-Tos for integration rules
Any application that requires some type of case management with approvals from a manager entity after a requester has submitted a case.