Azure Batch vs. BMC FootPrints vs. OpenText Operations Orchestration

To better serve their consumers, businesses that often interact with those clients who rely on Microsoft's software products may consider migrating to Azure. This program would be useful in any installation of a Microsoft product or suite that necessitates a test of the target environment. It is simple to maintain and implement, making it an ideal IT backbone. If a client doesn't have any use for this particular instrument, it's not going to be of any benefit to them.

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BMC Footprints is so well suited to keep the documentation easy to read and find, as same as typification. You can find specific documentation for an audit so fast and export a report using the specific criteria that you need to comply with your boss or audit needs. As I told before, BMC footprints need to be more friendly to the end users because they get lost many times trying to track some ticket or typing documentation.

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The products are being paired by the company with different software to specifically fit multiple scenarios. As a standalone platform, it can answer any task with its build-in content or the ability to create your own content and solution.

• Managing the users
• Having multiple environments
• Creating multiple groups

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• Documentation. We try to reduce the amount of paperwork needed for staff to do their job, so by automating certain tasks, we are able to speed up the resolution process for trouble tickets.
• Reporting. We'll use the reporting tool to get the number of tickets opened, response times and can go into granular reports.
• Surveys. When tickets are closed, we automatically send out surveys to end users to get valuable feedback on how we did and what we can improve.

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• Allows for the quick disconnection of accounts that break our terms of service
• Seamless integration with our billing system
• Has the ability to house all member/client account information in one single location

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• The user interface, in my opinion, might need further clarification.
• Any situation where a user's password has to be reset would benefit from this feature.
• Any accounts that were accidentally established more than once may be transferred over quickly and easily.

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• Purpose based configuration- It would be beneficial to see a more purposed based, out of the box, configuration option. For example, if you need PCI compliance, more intuitive reporting would make managing compliance much easier.
• Initial design and implementation- Don't think that your experience as an IT professional will allow you to stand this system up on your own. To properly configure Footprints and set yourself up for success down the road, get Professional Services with this one.
• Somewhat behind the times- Service Core is making a huge leap forward with the latest version, 12, but Asset Core is far behind. There are quite a few quirks to how the application works and how it is used.

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• The product build in portal need to be more flexible

It has been the business decision to go with them and that is what we will do. Going back, this would have not been the choice, but nothing can be done about it now. We are stuck with this application for years to come. Wish there were other possibilities that could be done.

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It's so simple to use and customize however you want. You can create new workspaces and workflows with ease, set up new users, incoming email rules, customize the layout of the forms, and even change the colors and logos. It's just very easily customizable overall. It's also really straightforward to figure out how to use, you really almost don't have to show somebody how to use it. If you just sit them down in front of it and let them look it over, they could figure it out themselves easily.

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I've had no issues with the support for FootPrints. We haven't really had to use them all that much over the years, but when needed they have always been prompt and knowledgeable at dealing with any issue. I've worked with a lot of different support teams over the years, and they have been one of my favorites to work with.

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They both are great tools and provide the services they have implemented. They are two competing companies that have different cultures and forward mission agendas. I would say Azure is a little easier to support through their user interface for the IT support side of things. Both tools are useful and have their own strength and weakness. If you're a dynamic company with a multitude of customers then both are a required tool to have.

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I was not involved in the selection process but in my opinion either SQL or Access databases would have worked just as well without the same amount of cost. These two systems would have been much easier to manage and would have tracked the same information in a less convoluted process and expense.

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Most product works well enough, but none of them combine the non-agent/client approach to automation with an easy to develop mechanism (the drag&drop development approach) This alone put this solution on top of our preferred implantation product list

• After initial setup, we now have significantly less time spent processing data.
• The automation of data formatting and display after processing is exciting because it frees us to focus on the data itself.
• Since using Batch, we have significantly decreased the number of items we previously utilized.

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• It helps us with keeping projects on track, which saves time
• When someone wants to know about a project, they are able to without calling around
• I have had a difficult time searching specifics, as how many tickets closed by me in 2021

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• If time is money, the time saved by using this all-in-one product has certainly saved time AND money.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info