Back vs. SysAid
Back vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Back | Mid-Size Companies (51-1,000 employees) | Back is a collaboration and automation platform that enables internal service and business operations teams to manage workplace requests in one platform. The digital workplace promised to improve work for humans. But instead of removing distractions, it multiplies them. Finding or filing a piece of information can be time consuming, as everything is scattered throughout various systems. Getting help for a problem from the right colleague isn’t trivial, as different teams often use… | $40 per agent per month | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Back | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Back | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Back | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Back | SysAid | |
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Likelihood to Recommend | Back No answers on this topic | SysAid Technologies |
Pros | Back No answers on this topic | SysAid Technologies |
Cons | Back No answers on this topic | SysAid Technologies |
Likelihood to Renew | Back No answers on this topic | SysAid Technologies |
Usability | Back No answers on this topic | SysAid Technologies |
Reliability and Availability | Back No answers on this topic | SysAid Technologies |
Performance | Back No answers on this topic | SysAid Technologies |
Support Rating | Back No answers on this topic | SysAid Technologies |
In-Person Training | Back No answers on this topic | SysAid Technologies |
Online Training | Back No answers on this topic | SysAid Technologies |
Implementation Rating | Back No answers on this topic | SysAid Technologies |
Alternatives Considered | Back No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Back No answers on this topic | SysAid Technologies |
Scalability | Back No answers on this topic | SysAid Technologies |
Professional Services | Back No answers on this topic | SysAid Technologies |
Return on Investment | Back No answers on this topic | SysAid Technologies |
ScreenShots | Back Screenshots | SysAid Screenshots |