If you have SysAid, what concern do you have regarding IT?

We use the system to document user tickets through the user portal, we control assets with asset management, we document incidents and subsequent problems, we apply change control with the change management module, we measure response time and quality for our KPIs. We know the system and it has allowed us to extend its capabilities to other areas outside of IT, such as merchandising.

SysAid has features that allow you to create specific templates for specialized services, from a mouse to a software development requirement. Once these templates are created and made available to the user, the user can select from a set of services that will automatically categorize and target a specific area for attention. This allows: publicizing IT services, avoiding classifying each request, asking the user for additional information that may be in the same template. Likewise, the functionalities also allow that since the user is raising an incident, there is a KEDB and/or frequently asked questions that he can consult to solve it himself. These functions reduce attention and solution time, creating an environment of fast attention and self-help