Likelihood to Recommend In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.
Read full review Commvault works well in a large environments with a variety of client types and data classes. With its policy-based configurations, it makes administration of large environments easier when configuring storage and retention, copies, schedules, client configs, etc. Commvault also backs up just about everything you can think of, and works with almost all storage and compute platforms, so there are rarely any cases where Commvault cannot accommodate.
Read full review Pros Restoration of files/emails. Searchable. Restore to another user. Read full review Commvault is the Swiss Army knife for data protection in an Enterprise environment. You name the environment and Commvvault has something to protect it. Very helpful in this on-prem/off-prem world that is developing into a DevOps world. Improves our Disaster Recovery Starting to utilize for data migration for VMware in places where Zerto is too expensive Read full review Cons Improved UI. Improved Wizard to start initial sync. Improved search. Read full review For database restores, it has to restore the entire database in order to recover just one table. Backups of virtual machines with direct attached storage is difficult. I wish it covered cloud assets more thoroughly, like AWS ELBs and Security Groups. Read full review Likelihood to Renew It is serving it's purpose and for companies that have a smaller IT staff, it is not time consuming to manage. Support for the product when needed has been very good and they are responsive when tickets are opened for support. The product is scalable so as we grow we can easily increase the resources as needed on the backend.
Read full review Usability Have a interface very user friendly. You do not need a lot of training, or any formal training really, to get up and going and use nearly all of the functionality of the product. This facilitates the post-implementation company as it reduces costs with backup specialists and any trained analyst can take care of its infrastructure. One negative point is not all the options and features are in the HTML view.
Read full review Reliability and Availability Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software.
Read full review Performance Commvault Complete Backup & Recovery is designed and provide to organizations with flexible and scalable software
Read full review Support Rating So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.
Read full review I would rate Commvault's support as an 'average' support. Now that we have a very experienced guy working with Commvault, most of the time we can fix or do anything by ourselves. We had some issues with their support taking a really long time to respond and fix some issues in the past. In most cases we ended up appealing to the community, other peers, or Commvault's SE team.
Read full review In-Person Training Traning is very easy very helpful
Read full review Online Training Commvault training is very important and very helpful full for immplementation.
Read full review Implementation Rating Plan well and make sure you collect all the required information and details before going for implementation. Organize it in step by step or break the setup into different modules to make it simple.
Read full review Alternatives Considered The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.
Read full review In the past it has been necessary to leverage multiple products to provide a complete data protection solution. Commvault Complete Backup & Recovery has been able to mirror the functions of competitive products while increasing functionality and management. Commvault Complete Backup & Recovery works cleanly in disparate environments that leverage dissimilar technologies and products.
Read full review Scalability Commvault Complete Backup & Recovery is designed to provide organizations with flexible and scalable software
Read full review Return on Investment Inexpensive cost for the peace of mind. Read full review I am not privy to ROI, but just having confidence and trust that Commvault will back up whatever needs backing up, and that we will always be able to restore it quickly, allows our technical people to concentrate on the problem at hand, knowing that we do not have to worry about the safety of the data. This saves time for some very expensive human resources and shortens schedules by eliminating a whole class of data safety and disaster recovery issues. Read full review ScreenShots