Backupify vs. OwnBackup

In the past, we have had many challenges. [In my opinion], here are the most pertinent ones: Firstly, [I have found that when] backups fail, there is no notification and it is up to the user to notice. Thus you may well be paying for a service that doesn't work [in my view]. Secondly, Backupify recently moved their platform and the legacy data we had spent 8 years backing up, is no longer searchable as it was before. The most infuriating part of this change, [that I've discovered], was the lack of communication to the user base. It took [us] 6 months with support to understand the exact nature of the change. Also, [I found] that they will not do anything about this apart from add a 'feature request'. [The way I understood] the reply from the CSM was that if we don't like this, we can simply leave. As a long-standing customer [I believe] the way we were treated was disheartening and unprofessional given that you need a backup provider to be with you for the long term. [In my opinion] the change from Backupify to Datto has not been a positive experience.

OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.

Incentivized

• Restoration of files/emails.
• Searchable.
• Restore to another user.

Incentivized

• Automatic, daily full backups of data.
• Users have access to backups
• User friendly interface

Incentivized

• Improved UI.
• Improved Wizard to start initial sync.
• Improved search.

Incentivized

• Price - it is one of our most expensive third-party applications
• User adoption - we are still not leveraging all of the OwnBackup features

Incentivized

So far it’s been a 50/50. Some issues are ignored, whilst others handled quite well.

Incentivized

Based on my own experience and by other team members

Incentivized

The products are very similar. [In my opinion] one would be hard-pressed to find customer care worse than what we have experienced with Datto Backupify.

The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web interface to search and manage your backups.

Incentivized

• Inexpensive cost for the peace of mind.

Incentivized

• The archiving features of this product have had an ROI of $18K for storage costs recurring annually
• We have not had to do a full restore of backups, but if we did loose data and have to perform a full restore OwnBackup would easily become our most valuable tool

Incentivized