Bandwidth vs. Phone.com

Bandwidth

Phone.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Bandwidth	Score 8.5 out of 10	N/A	Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.	$0.01 per message
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

Bandwidth

Phone.com

Editions & Modules

Outbound Messaging: $0.01
per message
Inbound Calling: $0.01
per minute
Outbound Calling: $0.01
per minute
Phone Number: $0.35
per line/per month
Inbound Messaging: Free
per message

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Offerings

Pricing Offerings
Bandwidth	Phone.com
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	Bandwidth	Phone.com

Features

Bandwidth

Phone.com

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Bandwidth - Ratings	Phone.com 10.0 2 Ratings 22% above category average
Hosted PBX	00 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Bandwidth - Ratings	Phone.com 10.0 2 Ratings 18% above category average
Answering rules	00 Ratings	10.02 Ratings
Call recording	00 Ratings	10.02 Ratings
Call park	00 Ratings	10.01 Ratings
Call screening	00 Ratings	10.02 Ratings
Message alerts	00 Ratings	10.02 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Bandwidth - Ratings	Phone.com 10.0 1 Ratings 22% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Bandwidth - Ratings	Phone.com 10.0 2 Ratings 22% above category average
Mobile app for iOS	00 Ratings	10.01 Ratings
Mobile app for Android	00 Ratings	10.01 Ratings

Best Alternatives
	Bandwidth	Phone.com
Small Businesses	Telegram Score 9.0 out of 10	CloudTalk Score 7.5 out of 10
Medium-sized Companies	Telegram Score 9.0 out of 10	CloudTalk Score 7.5 out of 10
Enterprises	Telegram Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Bandwidth	Phone.com
Likelihood to Recommend	1.5 (7 ratings)	10.0 (2 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Bandwidth	Phone.com
Likelihood to Recommend	Bandwidth Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport. Incentivized Verified User Anonymous Read full review	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	Bandwidth Bandwidth has great customer service. They are all friendly and super helpful. They are innovative and constantly updating their APIs, UIs, and products they offer. Their UI and API are user friendly and intuitive. Incentivized Tamara Foster Telecom Manager Read full review	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	Bandwidth Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc. Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them. SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable. Incentivized Chris Horne CEO (Chief Executive Officer) Read full review	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Alternatives Considered	Bandwidth Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Return on Investment	Bandwidth We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us. Incentivized Verified User Anonymous Read full review	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots