Your best primary term/orig provider
March 08, 2019
Your best primary term/orig provider
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bandwidth
Bandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.
Pros
- Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
- API (Service Integration) -- They have a very robust API with excellent documentation.
- Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.
Cons
- Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
- Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
- SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
- Bandwidth has impacted us tremendously in a positive way, in providing high-quality voice services to our customers at a very competitive rate.
- When we have LNP issues, the bandwidth team is readily available to support us and give valuable inside feedback that we can provide to our customers.
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