Bandwidth vs. WhatsApp Business

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.

Incentivized

By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.

• Bandwidth has great customer service. They are all friendly and super helpful.
• They are innovative and constantly updating their APIs, UIs, and products they offer.
• Their UI and API are user friendly and intuitive.

Incentivized

• Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
• We can customise messages for different clients such as for vendors, business clients.
• Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
• Various options to create catalogue & showcase accordingly

Incentivized

• Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
• Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
• SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Incentivized

• UI/UX of WhatsApp has room for improvement. The goal should be to add more features for business interactions outside of the everyday messenger. (interface wise, not feature wise)
• Multi-device use is added but it's still not as flexible and fast as other messengers like Telegram
• File transfer is time consuming and troublesome. It also has limits.

Incentivized

It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.

Incentivized

Most reliable app for business and personal use. I rely on it with any hesitation. Its encrypted chatting system impresses me a lot. Easy file transfer is also appreciated. Maximum people use this app, so I can communicate with most people through this. It makes my life more comfortable.

There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages

Incentivized

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.

Incentivized

In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.

Incentivized

• We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.

Incentivized

• With WhatsApp Business help, productivity has risen while email and text messages continue to be used.
• It’s helpful to adapt, have a positive business return, and use WhatsApp Business groups to manage communication with specific people.
• Integrating the company and the improvement of its visibility allowed for better optimization of customer engagement.

Incentivized