BarCloud Stock vs. Spiceworks Cloud Help Desk

I do not see how this is suited for anyone needing to track inventory coming in and going out. FIFO is completely unusable because the system can handle price changes from suppliers. The price change is applied to all past sales orders and items even if they are no longer in stock. In the Con examples I gave [below] you can see how many problems we have had with this system.

Incentivized

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

Incentivized

• Barcloud is really easy to use from multiple locations with multiple login potential.
• Allows outlying locations to see what we have in stock without seeing in person.

Incentivized

• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

Incentivized

• The sales orders get "lost" in the system. This makes it so we are unable to issue them to take the items out of stock.
• The FIFO option does not work and has never worked in the year we have used the program.
• When price changes occur the system changes all the past sales orders to reflect the price change. this makes balancing the $ of inventory a nightmare.
• Items that have issued before become unavailable to issue because of system hiccups.
• The inventory count never matches the physical count because of system hiccups with issuing items.
• System unusable for tracking actual inventory counts.
• If the item has to be moved to a different inventory location (shelf change) the system crashes and deletes the entire history of the product.
• Customer Service for BarCloud is left to be desired. They take weeks to get back to you about a problem and even then their answer is always we are not sure why the system it is doing that.
• The price is unimaginably high for the product service and problems that the system has.
• All of our Sales orders from 2016 to now have been undone. This caused us to show in BarCloud that our stock contains everything we ordered for the entire year and we have sold $0.

Incentivized

• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

Incentivized

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

Incentivized

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

Incentivized

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

Incentivized

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Incentivized

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

Incentivized

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

Incentivized

• We have had 0 return on investment and we are currently switching to a different inventory system. BarCloud has caused us to lose money from all the hours we have had to spend fixing the inventory count and having to do physical counts every week to know what we actually have on hand.
• Caused more headaches than help.
• Positive point: We learned that the more expensive system that is web based does not mean they are a better program or will have better customer service.

Incentivized

• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

Incentivized