Basware AP Automation vs. CoreIntegrator Workflow

The system it self and its functionality is great. Most screens and work flows are easy to understand and use without any training. Its usually obvious what the next step is for the user, e.g adding coding, review etc. The information shown to the user is also built in a good way and the overall "feel" of the system is among best in market. Some of the admin parts require Basware AP Automation help, even though you technically can do it yourself as admin, the documentation available is not enough to help you through it.

Incentivized

I have found CoreIntegrator to work well for our needs as an Accounts Payable workflow solution. The system was implemented with very little internal technical assistance. It can be administered by a business user without a great deal of technical knowledge because the CI support staff is knowledgeable and helpful.

• Clear and intuitive software interface.
• Easy to see the entire history of what happened to invoice.
• Good integration with ERP system.

Incentivized

• Integration to Great Plains
• Simple to use

• There needs to be an easier way to view past invoices as the current method requires that you select from the pull-down menu each and every time
• Instructions for the more commonly used features should be available within the program itself rather than having to search the online help index in order to find this information (bubble pop ups would be nice)
• More functionality should be build into the invoice processing system (you should be able to forward via email, include screenshots, etc)

Incentivized

• The system administration is somewhat difficult for someone that is not highly technical.
• Deleted or removed items appear in search results.

We will continue using product and continue renewing as it is widely used product and it has been well adapted by users in our organization. The product is expensive but we will use it. Hopefully the product bugs will be fixed in future and they will provide more HA architecture feather for Basware.

Incentivized

The GUI and workflows are easy to understand. It makes sense where the "buttons" and menus are located. Design is overall getting improvements constantly as well, so there is updates coming all the time. System is quick, few bugs and errors that cause issues. Up time and accessibility is on a very good level.

Incentivized

Sometimes we receive slow responses.

Basware was not my selection as I was not with the company at the time. It was easy to learn and we have maintained a good working relationship with Basware. It is a very good way to process the workflow of invoices from start to finish

Incentivized

We didn't review another product because CoreIntegrator so perfectly met our needs.

Incentivized

• faster processing of invoices due to short step process
• it's user friendly so not much training is needed to use the system
• templates and favorites decreases time spent

Incentivized

• Time saving outweighs the cost.
• Ease of use is so much better than most software solutions.

Incentivized