BeInContact vs. Genesys Cloud CX
BeInContact vs. Genesys Cloud CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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BeInContact | N/A | BeInContact is a Cloud Contact Center Omnichannel platform. It is designed to be simple and intuitive in its use while being flexible and agile in its configuration. Features are included out of the box and can be activated at any time: ACD, IVR, AI, Call recording, Predictive dialer, and complete reports. Users can deploy the Customer Service solution in just a few days, without the need to wait for implementations that take whole months. After examining… | $38 per month per seat | |
Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month |
BeInContact | Genesys Cloud CX | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Pricing plans can also be billed hourly. | ||||||||||||||
More Pricing Information |
BeInContact | Genesys Cloud CX | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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BeInContact | Genesys Cloud CX | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BeInContact | Genesys Cloud CX | |
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Likelihood to Recommend | - (0 ratings) | 8.6 (408 ratings) |
Likelihood to Renew | - (0 ratings) | 7.2 (37 ratings) |
Usability | - (0 ratings) | 9.1 (68 ratings) |
Availability | - (0 ratings) | 8.3 (6 ratings) |
Performance | - (0 ratings) | 8.0 (6 ratings) |
Support Rating | - (0 ratings) | 7.1 (97 ratings) |
In-Person Training | - (0 ratings) | 7.7 (4 ratings) |
Online Training | - (0 ratings) | 7.6 (10 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (18 ratings) |
Configurability | - (0 ratings) | 8.2 (5 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 7.6 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (7 ratings) |
Product Scalability | - (0 ratings) | 8.3 (6 ratings) |
Professional Services | - (0 ratings) | 7.6 (10 ratings) |
Vendor post-sale | - (0 ratings) | 8.4 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 8.4 (7 ratings) |
BeInContact | Genesys Cloud CX | |
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Likelihood to Recommend | BeCloud Solutions No answers on this topic | Genesys |
Pros | BeCloud Solutions No answers on this topic | Genesys |
Cons | BeCloud Solutions No answers on this topic | Genesys |
Likelihood to Renew | BeCloud Solutions No answers on this topic | Genesys |
Usability | BeCloud Solutions No answers on this topic | Genesys |
Reliability and Availability | BeCloud Solutions No answers on this topic | Genesys |
Performance | BeCloud Solutions No answers on this topic | Genesys |
Support Rating | BeCloud Solutions No answers on this topic | Genesys |
In-Person Training | BeCloud Solutions No answers on this topic | Genesys |
Online Training | BeCloud Solutions No answers on this topic | Genesys |
Implementation Rating | BeCloud Solutions No answers on this topic | Genesys |
Alternatives Considered | BeCloud Solutions No answers on this topic | Genesys |
Contract Terms and Pricing Model | BeCloud Solutions No answers on this topic | Genesys |
Scalability | BeCloud Solutions No answers on this topic | Genesys |
Professional Services | BeCloud Solutions No answers on this topic | Genesys |
Return on Investment | BeCloud Solutions No answers on this topic | Genesys |
ScreenShots | Genesys Cloud CX Screenshots |