What users are saying about
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279 Ratings
4 Ratings
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Score 8 out of 100

Paycom

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279 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

BenefitMall PayFocus

If you are new to payroll processing, start here. It is easy to use and you will be able to use it without a problem.
Melissa Rivera | TrustRadius Reviewer

Paycom

Paycom is well suited for a company that is consistently hiring people. The self-onboarding that Paycom has allows people to be onboarded so easily and quickly. It takes the brunt of the work off HR and efficiently makes the work of the employee work twice. In other words, the employee is already doing their paperwork whenever they start at a new company. With Paycom self-onboarding, as they fill out "the paperwork," it is entering that information into their Paycom profile. This way, I don't have to go back in and manually put everything in, increasing the chance of human error.
Carlos St. John | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

BenefitMall PayFocus
Paycom
7.7
Employee demographic data
BenefitMall PayFocus
Paycom
7.6
Employment history
BenefitMall PayFocus
Paycom
8.0
Job profiles and administration
BenefitMall PayFocus
Paycom
7.8
Workflow for transfers, promotions, pay raises, etc.
BenefitMall PayFocus
Paycom
8.2
Organizational charting
BenefitMall PayFocus
Paycom
7.3
Organization and location management
BenefitMall PayFocus
Paycom
7.2
Compliance data (COBRA, OSHA, etc.)
BenefitMall PayFocus
Paycom
7.7

Payroll Management

BenefitMall PayFocus
Paycom
8.0
Pay calculation
BenefitMall PayFocus
Paycom
8.4
Support for external payroll vendors
BenefitMall PayFocus
Paycom
6.6
Off-cycle/On-Demand payment
BenefitMall PayFocus
Paycom
8.2
Benefit plan administration
BenefitMall PayFocus
Paycom
7.8
Direct deposit files
BenefitMall PayFocus
Paycom
8.3
Salary revision and increment management
BenefitMall PayFocus
Paycom
8.5
Reimbursement management
BenefitMall PayFocus
Paycom
7.8

Leave and Attendance Management

BenefitMall PayFocus
Paycom
8.3
Approval workflow
BenefitMall PayFocus
Paycom
8.5
Balance details
BenefitMall PayFocus
Paycom
8.5
Annual carry-forward and encashment
BenefitMall PayFocus
Paycom
7.8

Employee Self Service

BenefitMall PayFocus
Paycom
8.2
View and generate pay and benefit information
BenefitMall PayFocus
Paycom
8.9
Update personal information
BenefitMall PayFocus
Paycom
8.8
View company policy documentation
BenefitMall PayFocus
Paycom
8.3
Employee recognition
BenefitMall PayFocus
Paycom
7.0
View job history
BenefitMall PayFocus
Paycom
8.0

Asset Management

BenefitMall PayFocus
Paycom
4.8
Tracking of all physical assets
BenefitMall PayFocus
Paycom
4.8

HR Reporting

BenefitMall PayFocus
Paycom
6.8
Report builder
BenefitMall PayFocus
Paycom
7.5
Pre-built reports
BenefitMall PayFocus
Paycom
7.5
Ability to combine HR data with external data
BenefitMall PayFocus
Paycom
5.5

Onboarding

BenefitMall PayFocus
Paycom
7.7
New hire portal
BenefitMall PayFocus
Paycom
8.2
Manager tracking tools
BenefitMall PayFocus
Paycom
7.1

Performance and Goals

BenefitMall PayFocus
Paycom
5.8
Corporate goal setting
BenefitMall PayFocus
Paycom
4.1
Individual goal setting
BenefitMall PayFocus
Paycom
7.2
Line-of sight-visibility
BenefitMall PayFocus
Paycom
4.2
Performance tracking
BenefitMall PayFocus
Paycom
7.9

Performance Management

BenefitMall PayFocus
Paycom
7.9
Performance plans
BenefitMall PayFocus
Paycom
7.7
Performance improvement plans
BenefitMall PayFocus
Paycom
7.7
Review status tracking
BenefitMall PayFocus
Paycom
8.0
Review reminders
BenefitMall PayFocus
Paycom
8.4
Multiple review frequency
BenefitMall PayFocus
Paycom
7.9

Succession Planning

BenefitMall PayFocus
Paycom
6.9
Create succession plans/pools
BenefitMall PayFocus
Paycom
9.2
Candidate ranking
BenefitMall PayFocus
Paycom
6.9
Candidate search
BenefitMall PayFocus
Paycom
6.0
Candidate development
BenefitMall PayFocus
Paycom
5.6

Recruiting / ATS

BenefitMall PayFocus
Paycom
7.3
Job Requisition Management
BenefitMall PayFocus
Paycom
7.4
Company Website Posting
BenefitMall PayFocus
Paycom
7.8
Publish to Social Media
BenefitMall PayFocus
Paycom
6.8
Job Search Site Posting
BenefitMall PayFocus
Paycom
7.3
Duplicate Candidate Prevention
BenefitMall PayFocus
Paycom
6.8
Applicant Tracking
BenefitMall PayFocus
Paycom
7.5
Notifications and Alerts
BenefitMall PayFocus
Paycom
7.8

Pros

BenefitMall PayFocus

  • Easy to use
  • Making adjustments is a breeze
  • Allows custom adjustments
Felipe B. Fulgencio | TrustRadius Reviewer

Paycom

  • The implementation process has been really wonderful. Throughout the sales pitch, it was stated several times that the Paycom team will do much of the heavy lifting during implementation, and that held true.
  • The candidate to new hire process in Paycom makes onboarding super seamless. Paycom has alleviated much of the administrative burden in the process, as well as many processes outside of onboarding.
  • Paycom's ESS is very easy to navigate.
Anonymous | TrustRadius Reviewer

Cons

BenefitMall PayFocus

  • So far I see no disadvantages
  • I suppose they could offer health insurance group coverage as their competitors do but I did not find any cost advantage when we had it priced out with another system
  • The submit timeline is sometimes a problem because I need to submit at EST and that puts pressure on me to have done by 1 or 2 pm AZT.
Rosemary Didato | TrustRadius Reviewer

Paycom

  • Paycom could bring more flexibility in their pricing policy and should provide some detailed videos about how we could manage the passwords because I think for beginners it’s confusing.
  • Integration should be provided with other similar applications for easy dragging and dropping of the data.
Emily Fasano | TrustRadius Reviewer

Likelihood to Renew

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.0
Based on 7 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Usability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 8.3
Based on 14 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 7.4
Based on 46 answers
I was asked by the client and very willing to assist. Paycom and its people have been wonderful as a vendor to us. We are very thankful to have the ability to use their system. Paycom will be our payroll vendor now and into the distant future as we do not see any way another vendor could replace them.
Scott Smith | TrustRadius Reviewer

In-Person Training

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 6.1
Based on 5 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

BenefitMall PayFocus

There was no place for me to track and store employees information. No HR back up. I had to email all the names and hours to my rep and hope I didn't forget anyone.
Melissa Rivera | TrustRadius Reviewer

Paycom

Paycom stacks up well against the competition. My previous employers typically used ADP or Workday for their payroll services. The Paycom app and workday app are both intuitive and very user friendly. I would give Paycom a slight edge in the usability of its mobile application.
Anonymous | TrustRadius Reviewer

Scalability

BenefitMall PayFocus

No score
No answers yet
No answers on this topic

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

BenefitMall PayFocus

  • Great ROI. Allows me to save significant time.
Felipe B. Fulgencio | TrustRadius Reviewer

Paycom

  • Saves time due to every step of the employment process flow working without having to create the same info multiple time
  • less errors due to not having to recreate the same info multiple times
  • Putting the responsibility on the employee to make sure their own info is correct. Like the hours they worked having to approve their time sheet. Adding their direct deposit, tax info and address is their responsibility.
  • Setting up the different steps can be time consuming and tidies but if done correctly it will save time down the road.
Diana Pigg | TrustRadius Reviewer

Screenshots

BenefitMall PayFocus

Pricing Details

BenefitMall PayFocus

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BenefitMall PayFocus
8.7
Paycom
7.5

Likelihood to Renew

BenefitMall PayFocus
Paycom
9.0

Usability

BenefitMall PayFocus
Paycom
8.3

Reliability and Availability

BenefitMall PayFocus
Paycom
9.1

Performance

BenefitMall PayFocus
Paycom
8.2

Support Rating

BenefitMall PayFocus
Paycom
7.4

In-Person Training

BenefitMall PayFocus
Paycom
6.4

Online Training

BenefitMall PayFocus
Paycom
7.3

Implementation Rating

BenefitMall PayFocus
Paycom
6.1

Scalability

BenefitMall PayFocus
Paycom
5.5

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