Item: Paycom
Rating: 9
Author: Lori Ellingson

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

We use Paycom as our HRIS and payroll processing company. We use Paycom for all tax processing, leave management, and benefit management. They process our WOTC and accruals. We utilize the report writer function to process benefits payments, track points and time for hourly employees, and manage other HR tasks. We use Paycom for all our needs except our learning management system.

Pros and Cons

Pros

Process our payroll.
Organize our leave management.
Applicant processes through the applicant tracking.
Reporting for accruals.

Cons

Getting your specific benefit specialist on calls.

Return on Investment

Reduced time using leave management.
I want to be helpful for fewer employee questions.

Single Software Solution

It compares favorably to all other software I have used in my 40 years of payroll/HRIS management. Every system has its pros and cons, but Paycom holds up to its competitors. We've been using it for 10 years now.

Automation

The new IWant feature reduces employee questions.

Paycom AI Engine

I haven't used it a ton, but employees have, and site managers have - it just speeds up finding an answer sometimes.

Alternatives Considered

ADP Enterprise HR

I really don't have a good answer - I have been using Paycom for the 5 years I have been with this company, and used KDV, which is a local pay system, for 10 years prior at my other job, and Paycom is much better.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Other Software Used

Lexis for Microsoft Office

Likelihood to Recommend

For our company's needs, Paycom has been our source for 10 years. In the five years that I have been administering the payroll and benefits, the system has steadily improved, and the customer service I have received has been wonderful. Paycom has been instrumental in supporting its clients.

Paycom Feature Ratings

Comments

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Alexis Correa
(Vendor Representative) commented 2 months ago
Lori, thank you for your advocacy. We appreciate your feedback and are glad to hear that our software has been able to efficiently manage your payroll, time-off requests and benefits processes, resulting in significant time savings. We're pleased that new innovative features like IWant™, our command-drive AI engine, have been able to reduce employee questions and expedite the process of finding data, allowing you to focus on other important tasks more easily. Your loyalty and trust in Paycom over the past decade are truly valued, and we remain committed to delivering world-class service and support to you and your organization.

Paycom review.