Paycom makes my job a lot easier
Updated June 18, 2024

Paycom makes my job a lot easier

Cecilia Marquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

I am an HR Director, we use Paycom for recruiting, onboarding, payroll, reports, position changes, reviews...... Paycom seems to have great reporting aspects and is pretty user friendly. We've only been using Paycom for about 10 months and the more we use it, the more we like it.

Pros

  • Track attendance Points
  • Creates Personal Action forms and makes them easier to manage
  • Allows a wide range of reporting that can be very useful to any company
  • Helps a lot with onboarding process
  • Helps us out with recruiting
  • Helps with E-verify process

Cons

  • There is a lot of information in Paycom, so sometimes it can be a little overwhelming
  • It's given us better control of our employees
  • It's given us up to date reviews and reports
  • Once we fully learn the entire program, I'm sure it will save us time also
Paycom has a lot of different tools and information. It's way better than the platform we were using in the past. I've used Paycor, they were horrible and I've also used Paylocity, they weren't bad but don't have as much information as Paycom does. Paycom is awesome!!!
Paycom is 100 times better than Paycor. Paycor was very simple, and wouldn't give you the information you needed. Their reports were horrible.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom has a wide range of reports that we can access that are useful to upper management and accounting. It give the employees more access to their accounts so they can make changes, employees are able to enroll in benefits right off the Paycom App, view items and keep up with reviews, disciplinary actions and much much more.

Paycom Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
10.0
Individual goal setting
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Publish to Social Media
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Support and Self-Service

Yes, we were able to get much better reporting from Paycom, it's wonderful, I love the fact that we can get so much more information and in different ways out of Paycom.
Yes, there have been so many times, it's hard to pick just one. Anytime I call in for anything, everyone is very helpful. Nathan always checks back in with me to make sure everything is going well. He's on top of things. He helped me with an issue with our EDI files. For some reason the term dates were not showing up on the vendors end when the files were being sent over. He got this resolved for me quickly.
The Leaders manage the employees much better with access to the PAF's and reports on exception points and many other things. Paycom gives them lots of good and valuable information. Training is done much easier and quicker through Paycom also.

And the Employees have access to all their information. It's great because they can change their W-2, DD, contact information. They have it all at their fingertips. I especially like the fact that they can request time/days off through the Paycom App, that is a very helpful tool.

Using Paycom

90 - Machine Operators, Admin, Packing Operators, Assembly, Warehouse, IT, Customer Service, Accounting, Executive Team.
2 - The 2 HR individuals are the only in-house support we have at this time, but that works for the amount of employees we currently have.
  • Payroll
  • Time and Attendance
  • Performance
  • Exception Points
  • Reporting
  • Reporting
  • Exception Points/Attendance
  • Not sure
Because so far, Paycom has been a great addition to our company

Evaluating Paycom and Competitors

Yes - Paycor
  • Ease of Use
We wanted the new hires to be able to complete their onboarding process through their cell phones instead of having to log in to an actual laptop or desktop.
I wouldn't change a thing

Paycom Implementation

Not that I can think of at this moment
  • Implemented in-house
Yes - Payroll
Benefits
  • Attendance Exemption Points
  • Vacation/PTO/Time Off Accruals

Paycom Training

  • Online Training
It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.

Configuring Paycom

I think it's just right
I do not have any recommendations
No - there is no facility to customize the interface
No - the product does not support adding custom code
Not at the moment

Paycom Support

Nathan is always friendly, helpful and if he can't get the answer right away, he always gets back with me with a solution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't think we have premium support, but I'm not 100% sure if we did or did not. I would assume that if we did not, it probably would have been because of cost.

Using Paycom

A lot of things Yessenia and I just figured out on our own by playing with the system and seeing what the results are. If we have issues and can't get what we are looking for, then we call for help.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Exception Points
  • Reporting
  • Payroll
  • Performance Reviews
  • Attendance
  • Sometimes reporting, not always
Yes - It works very well

Paycom Reliability

Paycom is very user friendly
Paycom has been available every time I call or access it.
Yes, Paycom's performance is excellent, no issues.

Integrating Paycom

  • Paycor
I didn't have to do this, Paycom pulled all the information out of our previous payroll provider and added it to Paycom.
None that I know of as of today.
  • File import/export
Sorry, none

Relationship with Paycom

They were all very friendly and helpful.
They were very attentive and answered any questions we came up with. Even when we asked the same questions several times.
None that I remember.
No, I don't

Upgrading Paycom

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 2 years ago
    We're thrilled to hear your organization has had a positive experience with Paycom and that it has simplified your HR and payroll needs! Thank you for letting us serve your organization, Cecilia!
  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented a year ago
    Cecilia, we are glad to hear you are experiencing top-notch service with Nathan! Our company's mission is to simplify HR and payroll processes for all our users. We appreciate your partnership and advocacy!

More Reviews of Paycom

  1. Home
  2. HR Management Software
  3. Paycom Reviews
  4. User Review of Paycom