What users are saying about
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367 Ratings

Paycom

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367 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Paycom

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Paycom
7.8
Employee demographic data
Paycom
7.8
Employment history
Paycom
8.2
Job profiles and administration
Paycom
8.0
Workflow for transfers, promotions, pay raises, etc.
Paycom
7.9
Organizational charting
Paycom
7.7
Organization and location management
Paycom
7.2
Compliance data (COBRA, OSHA, etc.)
Paycom
8.1

Payroll Management

Paycom
7.9
Pay calculation
Paycom
8.0
Support for external payroll vendors
Paycom
6.4
Off-cycle/On-Demand payment
Paycom
8.5
Benefit plan administration
Paycom
8.1
Direct deposit files
Paycom
8.3
Salary revision and increment management
Paycom
8.8
Reimbursement management
Paycom
7.3

Leave and Attendance Management

Paycom
8.3
Approval workflow
Paycom
8.6
Balance details
Paycom
8.2
Annual carry-forward and encashment
Paycom
8.3

Employee Self Service

Paycom
8.3
View and generate pay and benefit information
Paycom
8.6
Update personal information
Paycom
8.9
View company policy documentation
Paycom
8.2
Employee recognition
Paycom
7.4
View job history
Paycom
8.4

Asset Management

Paycom
4.4
Tracking of all physical assets
Paycom
4.4

HR Reporting

Paycom
6.8
Report builder
Paycom
7.5
Pre-built reports
Paycom
7.5
Ability to combine HR data with external data
Paycom
5.4

Onboarding

Paycom
7.7
New hire portal
Paycom
8.2
Manager tracking tools
Paycom
7.3

Performance and Goals

Paycom
5.9
Corporate goal setting
Paycom
3.9
Individual goal setting
Paycom
7.5
Line-of sight-visibility
Paycom
4.1
Performance tracking
Paycom
8.1

Performance Management

Paycom
7.8
Performance plans
Paycom
7.6
Performance improvement plans
Paycom
7.6
Review status tracking
Paycom
7.8
Review reminders
Paycom
8.0
Multiple review frequency
Paycom
8.0

Succession Planning

Paycom
6.6
Create succession plans/pools
Paycom
9.1
Candidate ranking
Paycom
6.7
Candidate search
Paycom
5.5
Candidate development
Paycom
5.1

Recruiting / ATS

Paycom
7.2
Job Requisition Management
Paycom
7.3
Company Website Posting
Paycom
7.5
Publish to Social Media
Paycom
7.0
Job Search Site Posting
Paycom
7.2
Duplicate Candidate Prevention
Paycom
7.0
Applicant Tracking
Paycom
7.2
Notifications and Alerts
Paycom
7.4

Pros

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

Cons

Paycom

  • Would like to see more options when creating a custom report
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

Likelihood to Renew

Paycom

Paycom 9.1
Based on 10 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

Usability

Paycom

Paycom 8.3
Based on 15 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

Reliability and Availability

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

Performance

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

Support Rating

Paycom

Paycom 7.8
Based on 52 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

In-Person Training

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

Online Training

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

Implementation Rating

Paycom

Paycom 5.2
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

Alternatives Considered

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

Scalability

Paycom

Paycom 5.5
Based on 1 answer
They are not able to meet our current needs
Elizabeth Garvin | TrustRadius Reviewer

Return on Investment

Paycom

  • cut payroll processing time from 1 week to 2 days
  • cut ACA reporting time from 2 weeks to 2 days
  • Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes
Cecilia Terrazas | TrustRadius Reviewer

Screenshots

Pricing Details

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Rating Summary

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