BeyondTrust Network Security Scanner, powered by Retina (Legacy) vs. Webroot Antivirus

Retina Network Security Scanner is well suited for any environment and infrastructure that would like to expose security deficiencies across their network as well as visualize vulnerabilities as they pertain to assets in their environment. I cannot think of any scenario that would not be appropriate for this product. Since the product carries over to pretty much all assets in your environment, I don't know off the top of y head what it wouldn't be appropriate for.

Incentivized

Webroot SecureAnywhere is a good solution for those wanting to protect their endpoints from viruses and malware. It also works great for MSPS as you can manage all clients in a single portal. You have the option for DNS protection and web browser filtering as well. This would also work well in any small business.

Incentivized

• Besides the fact that Retina NSS performs the fundamental task of scanning all my network devices, one of the main strengths is the speed at which it scans. Time is money and I know people tent to wear that cliché out a bit, but when you are as small as we are of a team, every minute counts.
• We have utilized other network security scanners over the past 21 years and Retina NSS seems to have the smallest footprint with no evidence of scanning degrading performance of the devices scanned.
• They seem to update their database frequently enough that we notice a correlation of threats to discovery.
• There is a small learning curve, but overall, a seasoned IT professional can quickly get up and running in a few hours and get usable results quickly. This falls back on the speed at which Retina NSS scans. My previous network security scanners would sometimes take hours to complete a full vulnerability scan of between 250 - 400 devices, now it only takes a fraction of that time.

Incentivized

• Webroot checks all search result links and delivers warnings or approvals to users. This means Webroot is thorough and assists to keep users familiar with any potential problem sites.
• Webroot is easily activated as a Chrome or browser extension to ensure ease of access.
• Webroot monitors activity and will send updates to the IT department to keep them privy of any potential problems.

Incentivized

• I do not have any obvious cons to report at this time.

Incentivized

• Webroot could do a better job of working on their integration partnerships with companies like LabTech (now known as Automate). Many times we make it through 2 or 3 levels of support before one of the parties says "oh well you need to talk to LabTech about this" or vice versa. That can be frustrating for partners when trying to understand and resolve issues between the two applications.
• Cryptolocker/ransomware is a hot topic and I will say that Webroot has provided us with adequate protection when we first started using in 2014. I understand the complexities and challenges AV companies face with new threats being created everyday. I do want to point out that there have been instances where Webroot has not been able to stop one of those types of attacks. After talking with support - it was clear that they had no good answer as to why that particular threat was not stopped and quarantined.
• Support for the enterprise side of Webroot can be daunting at times. Response times are hit or miss depending on the severity of the issue. Sometimes you get a great support engineer who will go above and beyond - sometimes I ask myself how this person is even employed with the lack of communication skills or actual interest in helping resolve partner issues.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

There is nothing perfect in this world, but Webroot Antivirus + Internet Security Complete (SecureAnywhere) is easy to use in comparison to others. Also Webroot tech support is only a phone call away. There have been several times I ran into an issue, but tech support as there to help resolve the issue.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

Retina Network Security Scanner is the only product we have used in our enterprise. I have used a product in the past called GFI LanGuard Network Security Scanner and while it did perform the functions of vulnerability testing, etc...it just wasn't nearly as refined as Retina NSS. It was slow and was not as lightweight as Retina as far as end-user detection.

Incentivized

While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• The product is extremely easy to deploy, extremely positive.
• If you take full advantage of this product as I did, you will maximize your ROI quickly as we did.
• We were able to visualize our vulnerabilities efficiently and effectively and maintain scheduled scans that allowed us to maintain a continuous improvement atmosphere while securing our investments.
• The ability provide reporting allows our IT department to prioritize issues and remediate as required without chasing down low risk issues over high risk issues that need immediate attention.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized