Webroot - Doing us right for 5 years and counting
Alan Richtmyer | TrustRadius Reviewer
August 01, 2017

Webroot - Doing us right for 5 years and counting

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Webroot

Webroot is used on every Windows and Mac computer we have it our company. This includes not only employee computers, but also all Windows servers we use. Previous to Webroot we used a basic anti virus scanner which did nothing to prevent malware. We started using Webroot in hopes of reducing helpdesk tickets that were due to malware getting on users computers and it we have had hardly any incidents of malware since then, 5 years ago.
  • It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
  • It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
  • They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.
  • It would be nice if there was a notification when Webroot blocked something. Power users may need to legitimately edit things like their hosts file, but they dont know Webroot is preventing them from doing so. They could easily temporarily disable it to do what they need to do if they were aware. Same thing goes for files that get quarantined without notice, it leaves the user wondering why their legitimate file keeps disappearing.
  • While the web based console is nice and easy to use, it could use a little better reporting.
  • If an administrator disabled a feature (like the firewall, for example) then the Webroot GUI should not alert the end user about whenever they open it. The software should be aware it is being administratively controlled.
  • It has prevented ransomware from spreading from an unprotected endpoint to the rest of the network, that alone was worth the price.
  • Multiple subscription length options give us flexibility in price and budgeting.
While we consider alternatives from time to time when putting together our budget, we haven't felt the need to thoroughly test a competitor since webroot has been working well for us and we are comfortable with the pricing.
Being a cloud based endpoint protection, it is great for companies who have a very mobile workforce, and are looking to be able to control their software using a cloud based console, instead of relying on the user to connect to their domain. Companies that are using an endpoint protection solution that may be consuming a large amount of system resources would also benefit from using Webroot since it is so lightweight.