BigPanda vs. Checkmk

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.

Incentivized

In our organization which is a mash up of different hardware, software it was important to use an independent tool that wasn’t linked to one manufacturer incase a piece of hardware was dropped from support for example, we also value open-source software highly in our field. It’s important to in our IT environment to be able to customize and tweak software that we run. We don’t use the cloud monitoring aspect so Cannot comment on that side of the software.

Incentivized

• Alert correlation feature helps in grouping similar alerts together
• Alert Enrichment to enhance the data after it arrives on the tool
• Integration with multiple tools
• The console is very user friendly and provides ease of administration

Incentivized

• Device Management
• Monitoring Network Quality
• Device Quality of Service
• SNMP
• IOT Monitoring

Incentivized

• Tool should have a feature to query the data
• The dashboard feature needs improvement
• It should have a dark mode

Incentivized

• Updates
• mobile interface
• Agent for android devices

Incentivized

Very helpful software and I highly recommend to have on hand as a tool for testing, troubleshooting, and monitoring.

Incentivized

Overall Checkmk is a great product that is made and ran by a European company that is open source and highly customizable, great support if needed. On prem support is a must for our organization which Checkmk supports. Our organization has been using Checkmk for over 5 years now Performance of the software runs excellent on its own Linux server, for any company with a good Linux admin, you can have a lot of un tweaking and creating custom checks for every aspect of your environment.

Incentivized

TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.

Incentivized

Checkmk free version is far superior to PRTG free version. For the paid versions PRTG was more efficient and easier to use. Checkmk provides unlimited services on their free version while PRTG is limited. We like to use the free version to avoid monthly or annual costs while still utilizing the same SNMP features.

Incentivized

• BIgPanda is very easy to implement and use
• Better than the previous tool, provides more functionality
• BIgPanda's alert enrichment feature very helpful

Incentivized

• avoid downtime
• Plan updates based on usage of a VM or network switch to avoid impacting users
• User satisfaction increased due to less visible downtime or issues with our IT infrastructure.

Incentivized