Bird vs. Delight AI

Delight AI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Bird	Score 8.5 out of 10	N/A	Bird CRM, replacing the former MessageBird, is a CRM for Marketing, Sales, and Payments, powering messages to customers across Email, SMS, and WhatsApp.	$0.01 per message
Delight AI	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Bird

Delight AI

Editions & Modules

API Pricing - WhatsApp: $0.01
per message
API Pricing - Voice: $0.01
per minute
API Pricing - SMS: $0.01
per message
API Pricing - Numbers: $1
per month
Pro: $50
per month
Pro Plus: $150
per month
Start Up: Free
Custom Plan: Contact sales team

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Bird	Delight AI
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Bird	Delight AI
Considered Both Products	Bird Verified User Anonymous Chose Bird I use 24sessions predominantly as I have large discount with it and it works for scheduling clients. The user interface is helpful for past meetings. 24sessions is click and go - no account or software is needed for the client. Incentivized Helpful? Verified User Anonymous Chose Bird Twilio prices were much higher for our initial volume (30k SMS/month). But they have more APIs and more services if you need to integrate email, SMS, and other channels. We didn't need those features, only basic SMS and email, so we kept each feature from one provider. Email … Incentivized Helpful? PR Pablo Ritchie Product Manager Chose Bird Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through … Incentivized Helpful?	Delight AI No answer on this topic

Best Alternatives
	Bird	Delight AI
Small Businesses	Telegram Score 8.9 out of 10	Gorgias Score 8.4 out of 10
Medium-sized Companies	Telegram Score 8.9 out of 10	Zoom Contact Center Score 8.7 out of 10
Enterprises	Telegram Score 8.9 out of 10	Genesys Cloud CX Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Bird	Delight AI
Likelihood to Recommend	5.3 (0 ratings)	8.9 (0 ratings)

User Testimonials
	Bird	Delight AI
Likelihood to Recommend	24sessions is perfect for appointments such as coaching (my use case) where you want them to be able to go into your booking calendar, choose a time and schedule the appointment - or to schedule it from your end. They they get an email on creation and reminder email. I find it not helpful or at least, not at all intuitive, for setting up a host created meeting immediately. You can create it so you can be live at anytime, but host created isn't as any to set up Incentivized Verified User Anonymous Read full review	SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Users can transfer a client to another user without a particular permission It allows you to control the communication of our agents and their activity. It gives us a feeling of closeness to our clients who, due to their work activity, cannot answer the phone Incentivized PR Pablo Ritchie Product Manager Read full review	It has nice user interface We don't have to face any downtime using SendBird It has nice performance and great efficiency Incentivized PS Pradyumn Singh Software Engineer Read full review
Cons	Recording feature being available again Faster call set for spur of the moment, host initiated calls No ability to call in using a phone for those without internet/low speed access. Incentivized Verified User Anonymous Read full review	Pricing can get expensive once you go over the 100 MAU limit for the Developer tier. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Regarding WhatsApp Business, it is a very useful tool because templates can be programmed for the entire organization and clients can also be referred to other users in order to decongest an agent who can become quite busy. Otherwise there would be no way to serve you through two agents and you could have a bad end user or customer experience. Incentivized PR Pablo Ritchie Product Manager Read full review	No answers on this topic
Return on Investment	Lower cost per message High SMS delivery rate Fast development Incentivized Verified User Anonymous Read full review	Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		Delight AI Screenshots