Bitdefender GravityZone vs. Rapid7 InsightVM

Bitdefender had been a great replacement for our previous product - it was painless to make the switch with very few issues. We tested in a VM lab a few different offerings, but Bitdefender was the one that covered everything we required at the time and allowed us to be able to expand the offering simply.

Incentivized

InsightVM is great for finding all devices on your network and where the misconfigurations exist. We all have to patch our systems and applications, but it can be difficult to keep track of which systems are up to date. This tool is very helpful in filling in this gap and helping you organize that information. It is easy to get a big picture view of how your organization is doing from a vulnerability perspective, and it is equally as easy to drill down and get specific details that you need. Prioritization is crucial when it comes to this space, because you can never address every vulnerability, so you need to make sure the highest priority items are being remediated. R7's tool excels in this area and highlights items you weren't even aware of.

Incentivized

• Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
• The cloud-based console provides for easy computer management and deployment.
• Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
• Computers can be grouped into different categories, with different policies automatically deployed to each category.
• Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.

Incentivized

• Rapid7 InsightVM is good at agentless scanning.
• Rapid7 InsightVM integration with ServiceNow works very well.
• Rapid7 InsightVM scales very well with deploying scan engines. It can be used in large organizations.
• The user interface of Rapid7 InsightVM is very intuitive and user friendly. It is easy to use.

Incentivized

• Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
• The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
• Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.

Incentivized

• From my experience of using this tool, sometimes it gives more false positives. A few times I had performed the scan on the same IP address using QualysGuard and Nexpose, but after comparing the scan results I had found that QualysGuard had provided more accurate vulnerability information.

Incentivized

It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money

Incentivized

On the whole I find the product very easy to use but some features need me to do some digging about in the console menus to find everything. I think if the interface used a bit less jargon and more clear plain language, it would be easier to find how to do things within the console.

Incentivized

While I think it is a great tool and platform, I believe it (like all tools and solutions) is always evolving and the needs for clients are changing as the industry evolves and threats are upgraded. Cost is good, and support is helpful. Some things could be more granular and others could be easier to understand

Incentivized

Yes its very available. The software continues to protect you even if you are offline. It constantly runs in the background and will check for updates again once back online.

Incentivized

The console is quite fast and responsive, and once you start to get used to it, it is easy to use and you can see the main dashboard status at a glance. You can then dig deeper into the individual Companies / Endpoint clients and check the status of each. The software itself is not heavy on system resources in each PC.

Incentivized

Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.

Incentivized

I gave it a seven due to the functionality and general ease of use after the initial setup headaches, but compared to Qualys, Rapid7 Nexpose falls short on features and ease of use. Their support drags this rating down a point as well. I have gone weeks with no update on semi-critical issues and typically have to make call after call to get a semi-coherent response.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.

Incentivized

We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.

Incentivized

Rapid7 InsightVM is a more professional tool than Nessus because historically, it was based on metasploit which is a powerful pentesting and exploiting tool. InsightVM covers more attacking scenarios and vulnerabilities than competitors and still a leader in this domain.cloud capability is also not available forNesuus and some other products. Rapid7 InsightVM is a way better as a pentesting tool in my opinion

Incentivized

I give it this rating because one you have the console running, you can add or remove whole companies, add computer endpoints (and remove them), and easily create and deploy endpoint packages to the machines that need the software. Once installed, the software starts to report back to the Bitdefender servers and the number of active licences is then seen and billed.

Incentivized

• The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
• We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
• Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.

Incentivized

• After spending 2 years configuring, tuning, troubleshooting, and ultimately having nothing but regrets, we migrated away from the tool and accepted the loss.
• Support had a variety of opinions, none of them consistent. No best practices. Lots of secret tricks known by support, none documented or shared until after problems are found.
• Consulting services are available to come out and do a health check of your deployment, for a fee.

Incentivized