5 Ratings
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Score 7.7 out of 100
Top Rated
24 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Blackbaud DonorCentral

Specific scenarios where Blackbaud DonorCentral is well suited are definitely in regards to our Development team. They can quickly update our constituent's memberships and keep our communications team in the loop on current member emails and those who are in need or renewals. It also helps with their development and fundraising events. They are keeping track of the highest donors and those big prospective donors for future events. Scenarios, where it is less appropriate, are definitely in my meetings department. It does not sync with our registration database for conferences, so we have to do double work verifying if they are members or not.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

Kindful is well suited when:
  • Important to integrate with a wide range of systems such as online fundraising tools or event registration without being tied to a single vendor
  • Small to medium sized organizations looking for an affordable but powerful donor database/CRM
  • Need a powerful but user friendly tool with customizable reports
Kindful is not well suited when:
  • You need very advanced customization such as the ability to built entire custom screens
  • You need to track donations in multiple currencies
Toby J. Weiss | TrustRadius Reviewer

Pros

Blackbaud DonorCentral

  • Has great security and privacy settings. Keeps your donor information safe.
  • Has a direct link with donors to our information. Eliminates a lot of double work and or hitting the same donor with multiple emails.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

  • We particularly love the flexibility of Kindful's donation pages and donation plug-ins. They make it possible for us to accept donations on our website, without having donors have to leave the website.
  • Kindful effectively streamlines back-office functions including acknowledgements for gifts - which saves our small 2-person team vital hours each week.
  • Kindful integrates to a variety of valuable platforms, allowing us to manage all of our data in one place. Currently, we integrate with MailChimp [so all email recipients are segmented in Kindful, emails are sent from MailChimp], Fundraising Report Card, and several custom integrations through Kindful's open API [including one that tracks volunteer events and another that connects to CauseVox].
  • Kindful's basic metrics and "dashboard" give us instant access to live fundraising results that are shown against historical information - giving us the ability to see how we're doing at all times.
Amanda Mulder | TrustRadius Reviewer

Cons

Blackbaud DonorCentral

  • Doesn't interface with our Aventri Registration system.
  • Has quite a few advertised features like SKY and DAF that don't get used that much and aren't as impressive as they say that are.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

  • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
  • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
Anonymous | TrustRadius Reviewer

Support Rating

Blackbaud DonorCentral

Blackbaud DonorCentral 6.0
Based on 1 answer
I gave it a low rating because response times are slow. It does have multiple ways to reach support, but it usually takes a while before you "get in front" of the person you need to fix your issue. Also, problems seem to happen a lot, so it makes the process more frustrating.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

Kindful, a Bloomerang product 9.8
Based on 22 answers
I have not utilized the support for Kindful very often but the one time I have was fantastic. It was quick, courteous and thorough. Kindful consistently offers Webinars that outline the best way to utilize their product and get the most out of it. I think Kindful does a pretty solid job with support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Blackbaud DonorCentral

I do not know of any other alternatives, as I do not work in the development department. Our Development team would have sourced alternatives to settle on this one.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

We recently added HarnessApp to our software tools. Harness has a strong donor interface but not the backbone that Kindful has to offer. We find them a good match. I looked at dozens of other platforms that compare to Kindful but we always find ourselves sticking with Kindful as our primary CRM.
Patrick Palmer | TrustRadius Reviewer

Return on Investment

Blackbaud DonorCentral

  • Helps development team keep a clear and concise donor relationship.
  • Accounting can forecast money coming in more accurately.
Patrick Reilly, CMP | TrustRadius Reviewer

Kindful, a Bloomerang product

  • It is great to be able to quickly tell a prospective sponsor how we are doing financially in each fundraiser along with repeat donors that are helping to keep us going.
  • I love that it sends a receipt to the donor immediately (if the email address is included in the profile) without me having to do anything! I am sure our donors love it too.
Anonymous | TrustRadius Reviewer

Screenshots

Blackbaud DonorCentral

Pricing Details

Blackbaud DonorCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud DonorCentral Editions & Modules

Additional Pricing Details

Kindful, a Bloomerang product

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Kindful, a Bloomerang product Editions & Modules

Edition
Starter100/month1
Launch200/month2
Growing300/month3
Pro400/month4
Enterprise600/month5
  1. 0-1000 Contacts
  2. 1001-5000 Contacts
  3. 5001-15000 Contacts
  4. 15001-25000 Contacts
  5. 25001-50000 Contacts
Additional Pricing Details
All plans include: unlimited admin users, unlimited donation pages with peer-to-peer fundraising, built-in integrations, and automated reporting. Pricing also includes comprehensive web-based training upon signup and ongoing online support at no additional cost.

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