Serving your donors has never been easier with Kindful support!
Anonymous | TrustRadius Reviewer
February 22, 2020

Serving your donors has never been easier with Kindful support!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Kindful

Our organization utilizes Kindful as a donor management resource. Our fundraising team primarily uses Kindful but several of our key team members such as our executive director and finance department have access as well. Kindful allows us to easily capture donor information and analyze our database to determine how to best leverage each gift.
  • Campaign pages are easy to set up and donor information is captured for use in managing these donors long term.
  • Kindful syncs with a number of useful and applicable apps such as Eventbrite which reduces the amount of time we need to spend on administration.
  • Detailed custom email campaigns and reports can be confusing to navigate. However, Kindful provides excellent customer support and training to make it as easy as possible.
  • The price can be a turn off for many people, but if you have an aggressive plan to increase funding, Kindful pricing is scalable based on the size of your database.
  • We have not had measurable ROI yet, but overall since implementing Kindful, we have raised at least 75% more funds and increase our donor base by 50%.
Raisers Edge has been in this field for much longer than the newcomer, Kindful. One advantage Rasers Edge has is the ability to store copies of correspondence letters among contacts within their database. With Kindful, you would need print copies and store in a file cabinet or in a separate file on your computer.
Kindful often has tutorials and resources to help get the most out of their product. Also, customer service response time is highly impressive. In addition, if you are local to their office, they are willing to meet in person to help through hands-on training. Their customer support team has often felt as if they are an extension of our team.

Do you think Kindful delivers good value for the price?

Yes

Are you happy with Kindful's feature set?

Yes

Did Kindful live up to sales and marketing promises?

Yes

Did implementation of Kindful go as expected?

Yes

Would you buy Kindful again?

Yes

Kindful is a great solution for small to medium-sized nonprofits with a small team who primarily use email and social media to solicit funds. If your organization utilizes the latest in social media apps and appeals to younger generations, then Kindful is an excellent choice. Crowdfunding is another great feature of Kindful, but again, this is best suited for younger generations using mobile phones and laptops to make donations and interact with nonprofits.